As part of the Support at Home process, you need to generate a Bulk Claiming Export file for uploading into the Aged Care Provider Portal.

Supports Pre claiming action

To prepare your supports for export, they need to have a status of Checked. This can happen in a few ways-

• The Worker clocks in/out within a specified timeframe
• Mark the supports on the Supports All Home Page
• Use the Manage Button to bulk Mark as Checked
• Press your Action Items

Before Generating an Export File - Do these Action Items

We have created some specific task buttons to address any known issues with the support creation and the claiming outputs

Please do this activity BEFORE generating your Claiming file.

Go to Support At Home > Data > Action Items

Press each button and wait for completion before pressing the next button.

Once all buttons have been pressed, please continue generating your Export File.

Generating an Export file

To begin, go to Support at Home > Claiming > Bulk Export

This page shows you your previously generated exports.

It shows the Batch ID / Status / # of All Supports / # of included Supports / batch Dates From-To / Created date / Actions

*Click on any line to view the contents of the Claiming Batch and re export if needed.

Press + Create New Claiming Batch

• Enter your Date Range
• Include previously exported supports - use this if you are re-generating an export file after updates have been made
• Search for a Participant - add multiples participants or leave blank for All
• Select Service Organisations - add multiples participants or leave blank for All
• Create Claiming Batch

The Generate Export is now available to review before downloading the export file.

When you have completed your review, press Generate CSV

There are 2 tabs visible. Included and Excluded.

Included Supports shows;

• Search Supports - use filters to find a specific Support

• Check Box - All are included when blank. Tick this checkbox to Exclude specific transactions

• Support - shows the Transaction # and a quick link to the transaction edit page

• Date / Start Time / End Time

• Client

• Service delivered

• Charge By - unit of measure

• Unit Cost / Quantity - How much and how many

• Total

• Checked

• Include in CSV

• Exclusion Reasons - This will show the exclusion reason - it was updated to ‘Include Selected’ from the Excluded page. You can ‘Exclude selected’ to remove it from Included if needed

Excluded Supports show:

• Search Supports - use filters to find a specific Support

• Check Box - All are included when blank. Tick this checkbox to Include Selected and transfer the record to Included for specific transactions

  • It’s recommended to fix the excluded reasons, then re-generate the CSV to include all relevant records.

• Support - shows the Transaction # and a quick link to the transaction edit page

• Date / Start Time / End Time

• Client

• Service delivered

• Charge By - unit of measure

• Unit Cost / Quantity - How much and how many

• Total

• Checked

• Include in CSV

• Exclusion Reasons - Display the reasons why it was not eligible to be listed in included

  • Support is not checked
  • Support has a zero total amount
  • Support is already part of another export
  • Support date is before 1st November 2025
  • Participant does not have a care recipient ID
  • Support does not have a funding source linked

Extra Information

Late Submissions flag for Home Mods only

Here are some Services Australia Resources to further explain their Provider Portal for Importing and Invoice creation.

• Aged Care Provider Portal Guide for Importing a CSV: https://hpe.servicesaustralia.gov.au/INFO/ACPP/ACPPM10INFO3.pdf
• Aged Care Provider Portal Guide for invoice creation: https://hpe.servicesaustralia.gov.au/MODULES/ACPP/ACPPM10/index.html