--- title: "Bulk Exporting for Services Australia for Invoicing & Claiming" description: "As part of the Support at Home process, you need to generate a Bulk Claiming Export file for uploading into the Aged Care Provider Portal." canonical_url: "https://support.caremaster.com.au/articles/bulk-exporting-for-services-australia-for-invoicing-claiming-xjRGq4S2J8" md_url: "https://support.caremaster.com.au/articles/bulk-exporting-for-services-australia-for-invoicing-claiming-xjRGq4S2J8.md" --- # Bulk Exporting for Services Australia for Invoicing & Claiming As part of the Support at Home process, you need to generate a Bulk Claiming Export file for uploading into the Aged Care Provider Portal. # Supports Pre claiming action To prepare your supports for export, they need to have a status of Checked. This can happen in a few ways- * The Worker clocks in/out within a specified timeframe * Mark the supports on the Supports All Home Page * Use the Manage Button to bulk Mark as Checked * Press your Action Items # Before Generating an Export File - Do these Action Items We have created some specific task buttons to address any known issues with the support creation and the claiming outputs *Please do this activity BEFORE generating your Claiming file.* Go to Support At Home > Data > Action Items Press each button and wait for completion before pressing the next button. ![](https://support.caremaster.com.au/api/attachments.redirect?id=6c2b2ebf-cc68-4092-ade5-644cb5308713 " =934x102")Once all buttons have been pressed, please continue generating your Export File. # Generating an Export file To begin, go to Support at Home > Claiming > Bulk Export ![](https://support.caremaster.com.au/api/attachments.redirect?id=11a1c366-0134-4987-83d6-4737393527b8 " =256x143") This page shows you your previously generated exports. It shows the Batch ID / Status / # of All Supports / # of included Supports / batch Dates From-To / Created date / Actions ![](https://support.caremaster.com.au/api/attachments.redirect?id=fe5340f7-ba92-4013-bb9d-a3dfeec73fde " =1566x319") \*Click on any line to view the contents of the Claiming Batch and re export if needed. Press **+ Create New Claiming Batch** * Enter your Date Range * Include previously exported supports - use this if you are re-generating an export file after updates have been made * Search for a Participant - add multiples participants or leave blank for All * Select Service Organisations - add multiples participants or leave blank for All * Create Claiming Batch ![](https://support.caremaster.com.au/api/attachments.redirect?id=cf415378-840e-478d-8a55-a70af8c57370 " =353x519") The Generate Export is now available to review before downloading the export file. When you have completed your review, press Generate CSV ![](https://support.caremaster.com.au/api/attachments.redirect?id=bb23438d-a671-41ac-8575-d81e2b610b84 " =795x56") There are 2 tabs visible. Included and Excluded. **Included Supports** shows; * Search Supports - use filters to find a specific Support * Check Box - All are included when blank. Tick this checkbox to Exclude specific transactions * Support - shows the Transaction # and a quick link to the transaction edit page * Date / Start Time / End Time * Client * Service delivered * Charge By - unit of measure * Unit Cost / Quantity - How much and how many * Total * Checked * Include in CSV * Exclusion Reasons - This will show the exclusion reason - it was updated to ‘Include Selected’ from the Excluded page. You can ‘Exclude selected’ to remove it from Included if needed ![](https://support.caremaster.com.au/api/attachments.redirect?id=b86e8bdf-c23f-4525-9817-ed0329b4da3f " =1382x305") **Excluded Supports** show: * Search Supports - use filters to find a specific Support * Check Box - All are included when blank. Tick this checkbox to Include Selected and transfer the record to Included for specific transactions * It’s recommended to fix the excluded reasons, then re-generate the CSV to include all relevant records. * Support - shows the Transaction # and a quick link to the transaction edit page * Date / Start Time / End Time * Client * Service delivered * Charge By - unit of measure * Unit Cost / Quantity - How much and how many * Total * Checked * Include in CSV * Exclusion Reasons - Display the reasons why it was not eligible to be listed in included * Support is not checked * Support has a zero total amount * Support is already part of another export * Support date is before 1st November 2025 * Participant does not have a care recipient ID * Support does not have a funding source linked ![](https://support.caremaster.com.au/api/attachments.redirect?id=b5775059-e238-4b34-8a9b-8b8189ad29cb " =1541x362") ### Extra Information Late Submissions flag for Home Mods only Here are some Services Australia Resources to further explain their Provider Portal for Importing and Invoice creation. * Aged Care Provider Portal Guide for Importing a CSV: * Aged Care Provider Portal Guide for invoice creation: ____