--- title: "Caremaster Two-Factor Authentication (2FA)" description: "How to setup your organisation to require 2FA (Two-Factor Authentication)" canonical_url: "https://support.caremaster.com.au/articles/caremaster-two-factor-authentication-2fa-bqya8QdRUO" md_url: "https://support.caremaster.com.au/articles/caremaster-two-factor-authentication-2fa-bqya8QdRUO.md" --- # Caremaster Two-Factor Authentication (2FA) ### How to setup your organisation to require 2FA (Two-Factor Authentication) *Note: This is done by user with Administrator level access* 1. Go to Settings > System Settings 2. Search for factor To require 2FA on the Caremaster Worker App select a Two Factor Authentication method To require 2FA on the Caremaster Web Portal Browser tick the box for Require two factor authentication for all users See settings in the image below ![](https://support.caremaster.com.au/api/attachments.redirect?id=2935a157-0820-448f-abe9-b1f511c320bf " =768x182") ### Caremaster Web Portal Browser users logging in and setting up their 2FA 1. Log in as usual on the login screen ![](https://support.caremaster.com.au/api/attachments.redirect?id=8fd9b235-961a-4222-b099-ab357dcc568d " =307x307") 2. You will be prompted to setup your 2FA, Click Enable ![](https://support.caremaster.com.au/api/attachments.redirect?id=172f7118-468b-4997-9c0e-53d2b78eb77e " =307x313") 3. Follow the instructions on the screen and click Continue ![](https://support.caremaster.com.au/api/attachments.redirect?id=26e55257-263a-4aa6-b452-392de8fe7b28 " =307x562") 4. Note the recovery codes in a safe place and click Finished Copying Codes, you will now be logged into Caremaster. *Note the recovery codes have been blurred out in the image below* ![](https://support.caremaster.com.au/api/attachments.redirect?id=be219596-1312-4995-8718-2457d9173352 " =307x413") ### Caremaster Web Portal Browser users logging in once their 2FA has been setup 1. Log in as usual on the login screen ![](https://support.caremaster.com.au/api/attachments.redirect?id=faaf19ea-d963-477f-99d2-bf66b58acc62 " =307x307") 2. You will be prompted for 6 digit code from the authenticator app, enter the code and click Continue, you will now be logged into Caremaster. ![](https://support.caremaster.com.au/api/attachments.redirect?id=80250e62-5d6a-4733-9969-3250a6011f6b " =307x341") alternatively, click Use a recovery code, enter a recovery code and click Continue, you will now be logged into Caremaster. *Note: Recovery codes are displayed on the screen when you setup your 2FA and can be used if you are not able to use your authenticator app.* ![](https://support.caremaster.com.au/api/attachments.redirect?id=b41207f7-8ae1-4d58-ae8b-61fbe6f180f5 " =307x290") or click Use a authenticator code to go back to the previous screen ### Caremaster Worker App users logging in with 2FA *Note: The Worker App does not require the use of an authenticator app, the 2FA code is either emailed or sent in an SMS, depending on how the organistaion has set it up.* 1. Log in as usual ![](https://support.caremaster.com.au/api/attachments.redirect?id=ef160896-ae70-412b-9372-0c51c4073101 " =307x381") 2. An SMS or Email is sent to you with a 2FA code, enter the 2FA code and click Submit Code, you will now be logged into the Caremaster Worker App ![](https://support.caremaster.com.au/api/attachments.redirect?id=713a5525-1e1d-48a2-a546-12f5715dba9f " =384x319") ### Troubleshooting 2FA ***ISSUE - Entering the code from the authenticator is saying that the code is incorrect.*** 1. Codes are only valid for a certain amount of time before a new code is generated, you will see a timer icon on the authenticator app, once the timer completes a revolution the code will change, so double check you have entered the current code. 2. If you are still having issues do the following • **iPhone** – In phone Settings > General > Date & Time, enable Set Automatically OR **Android** - In phone Settings > General Management > Date and Time, enable Automatic Date and Time • Then open **Google Authenticator App** Tap More > Settings > Time correction for codes > Sync now On the next screen, the app confirms the time has been synced. You should be able to sign in to Caremaster now. The sync will only affect the internal time of your Google Authenticator App, and will not change your device’s Date & Time settings. 3. If you have tried the above and are still unable to login due to 2FA issues please visit our Help Centre here and submit a support ticket.