**Worker Emails**

Worker email addresses are now a mandatory field for all new and existing workers as this is the method used to communicate and manage worker passwords if they require changing or to let users know if their password have expired.

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When creating new worker records, the worker email address is now mandatory even if the 'Staff \\ Email Address Mandatory' setting (#96) is disabled. Workers cannot share email addresses and they must be unique. When editing existing worker records or changing inactive workers to active, the same validation applies.

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When worker email addresses are changed, the system will now send an email to the worker's old email address informing them their email address has been changed. It will not include their new email address in the email due to potential privacy issues. This is done because worker's passwords are only changed via their email address and as a security prevention technique, worker's are notified when their email addresses are changed. Workers should contact their administrator if they have not authorised changes to their email address in CareMaster.

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**Worker Usernames**

A new checkbox labelled 'Use email as username and update email address' has been created under worker profile \\ Edit organisational information.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51077810694/original/GsGwzKSkamQsS3ZcFg62TODXiIYaNhMlXg.png?1668050312)

When this checkbox is set it will link their username with their email address and keep them in sync.

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Under contact information a help message will alert you if the workers' username and email are linked.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51077810542/original/VdLb3xXyZ26AoxvtyocvGUkhCC9bQC3JPg.png?1668050281)

The user must have the 'ChangeUsername' permission enabled for the checkbox to be displayed. Also you must

* be editing your own record as a coordinator or administrator or
* be editing an administrator or other user’s record as another administrator

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Workers cannot edit organisation information, but can view it. If the username and email match, the checkbox will be checked.

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**Forgotten Passwords**

Users can reset their own passwords via the sign-on screen by clicking the 'Forgot password?' link.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51130637033/original/sBxfFX7sye6STB7t4fJvan6MfQxwcNUP8w.png?1699830260)

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From there users will enter their email address and request a password reset.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51130637148/original/vaDifOqISG7LKajzddym2w-lIAuGQh5ZJA.png?1699830286)

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Users will receive an email with instructions on resetting their password. Inactive users will not receive an email to allow them to reset their password. Users who do not have an email registered in CareMaster will need to contact their administrator and have their email recorded in their contact details before being allowed to continue.

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**Password Resets**

Workers must be active in order to request a password reset. Password resets are not allowed for inactive workers.

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Users can no longer change another user's password.

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When a user changes their password, an email is sent to the user's email address informing them their password has been change. Neither their old or new password is included in the email.

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When changing passwords, they must be a minimum length of 8 characters.

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The 'confirm password' field has been removed and replaced with a 'show password' button.

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Passwords are already encrypted in the database however the encryption method has been improved. Due to some technical constraints some users may be required to change their password the first time they attempt to sign into CareMaster after it has been upgraded.

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**New Workers**

When creating new worker records, an email will be sent to the worker's registered email address containing a link to set their password for the first time.

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Workers can reset their password from the main login page of CareMaster. 

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Passwords cannot be saved and have to be entered every time a log in occurs. 

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**Settings**

Under Settings \\ System Settings \\ Staff \\ there is a setting called Email Address Mandatory (#96). This setting is no longer used within CareMaster and all workers now require an email address and it must be unique across all workers (active and inactive).

Changes to Worker's Emails and Password Reset

User Guide: Client App - Participant & Family Guide

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How to stop a service showing on the roster or being included in roster emailed to the participant.

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Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

How to Send SMS/Email Reminders to Clients?

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HCP Subsidy Increase 01.10.2025

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Adding HCP Km's to a Support and a HCP Statement

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How to regenerate a HCP statement after adjustments?

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Using The Roster Optimiser - Bulk Optimise

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How to resolve email authentication errors when emailing?

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Working With Children Checks

How to deactivate user accounts 

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Creating Therapy Supports with 50% Travel change.

Creating Supports for a different Time Zone

How to Use the Manage Button to Change Supports?

Creating and editing a Recurring Booking

How do I bill for NDIS transport?

How to restore a deleted support?

How To Limit Support Services to Approved Services Only

How do I Cancel a Support/Shift

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

Supports

Create SaH Supports including Wraparounds & Transport

Support at Home – Release Update 30th October

Participant Statements to be ready by end of February

Support At Home - Implementation Updates

Connect to PRODA and Register / Activate your Device

Syncing Services and Service Organisations

Creating additional Service Organisations & Services for SaH

Sync your Participants

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Understanding Programs, Budget Items & Funding Sources

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Payment Statement Upload / Reconciliation

Upload the Claims file back into CareMaster

SAH Participant Statements

Invoicing for Xero, MYOB & Export Reports

Re-Activate your Device - Expires every 6 months

Support At Home (Aged Care)

Vehicles User Guide

Vehicles

Properties User Guide

Properties

Worker Summary Hours Report

What do the Staff/Volunteer reports show?

How do I change the fields on the worker list report?

Worker Reports

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Worker Run Sheet Report

Reporting User Guide

What do the property reports show?

What do the account reports show?

Custom Reports for Participants and Staff/Volunteers

What do the supports reports show?

Dashboard Reports - Where do the target figures come from?

Admin Reports

What do the Participant reports show?

Participant Reports

Reporting

User Guide: Documents

Documents

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User Guide to Printing Incidents

Incidents User Guide

Incidents

News Items

CareMaster News

Voucher User Guide

Voucher

User Guide: How to Automatically provide workers access to clients for scheduled supports

How to hide unpublished rosters using Confirmed status

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What do the System Settings mean?

What do the worker app settings mean?

What do the client app settings mean?

Settings

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Admin Overview User Guide

Editing Service Organisation Details

Service Importing - NDIS Price Guide update

NDIS Claims uploads into CareMaster

Statistics User Guide

What do the access permission roles mean?

Child Services Award increase 01.03.2026

Aged Care and Child Services Award Rate Increase 01.01.2025

Aged Care Award Rate Increase 01.10.2025

SCHADS Award Rate Increase 01.07.2025

Award Updates - SCHADS and Child Services

Editing Company Details

External API Integration

DEX Integration

Employment Hero Integration

KeyPay Integration

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CareMaster

Changes to Worker's Emails and Password Reset

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