How to create Provider Travel supports to invoice participants and generate worker timesheets.
Internal only - Draft Process
A change has been made to the current booking process that will allow a worker to input Travel Time to a support where you have selected to pay your worker Travel Time. This will provide an easier option create a Participant Travel Time charge.
The “Claim Travel Time” section in the support edit screen has been updated with a button allowing for workers to input Travel time that will generate a Participant charge and a worker payable timesheet
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Settings
A new settings is has been added that will allow an app user to claim Travel Time that can be charged to a Participant
Go top Settings > Worker App Settings
Existing setting
Only charge the Participant
Use the Prompt for End Travel Time setting
New Setting
Charge the Participant and Pay the Worker
Use the Worker to Enter Custom Provider Travel Time setting
*Only 1 can be activated at a time as 2 inputs cannot be received.
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Creating a support
Create your support as per normal and when you get to the Transport section, Tick the Transport box.
Review our full guide here: User Guide: How to create supports
The Worker App Input fields will pop up based on the setting you have selected.
You can setup the Parent support with no Provider Travel Claims created.
This will then create the Charge and pay once the app input is received
This allows whichever worker inputs the app data to be allocated against the travel time worker field.
I.e. in a group support, different workers can swap and change on the day and still input specific travel data.
When created, the start / end time of the Travel child support should be from the start of the travel time to the actual support start.
Leave blank on initial setup
You can add it for a single worker;
Once the worker adds their data, it will look like the below
Or + Add Claim for additional required worker inputs. It is designed to pay the worker for the total travel time, and allows you to split the participant time for individual invoicing.
It will automatically split the total travel time equally and can be updated into different amounts manually.
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Editing a support
When reallocating a support, removing the Primary support worker, will not remove the child Travel worker.
*Best Practice is to not apply a Claim worker and the App input will generate the travel time data based on the primary allocated worker
If you are Duplicating a Group support, all existing inputs will duplicate as per the normal settings.
Recurring Supports
When you save a recurring support, it will follow the current process of offering to Create the missing Transports or Overwrite all transport data and copy across the information based on this current booking.
It will advise you of this when you save an updated support.
Cancelling a Support
If you cancel a support with an associated Travel Claim created, it will also cancel the Travel Claim.
Roster View
It will appear in your roster before your primary support and will have a Car icon and state ‘Travel Time’ to advise it is pre support travel.
Timesheets
It will appear on the workers timesheet as a combined total time. If a worker was pre assigned to the Child Travel claim, and they did not log in or out via the app - their time sheet would need to be generated via the normal catchall process when doing payroll.