---
title: "How to Update the NDIS Prices after a New Price Guide?"
description: "To update CareMaster with new NDIS prices, you will need to do a Service Import by following the process below"
canonical_url: "https://support.caremaster.com.au/articles/how-to-update-the-ndis-prices-after-a-new-price-guide-4LAWlpICwh"
md_url: "https://support.caremaster.com.au/articles/how-to-update-the-ndis-prices-after-a-new-price-guide-4LAWlpICwh.md"
---
# How to Update the NDIS Prices after a New Price Guide?

**To update CareMaster with new NDIS prices, you will need to do a Service Import by following the process below**

If your organisation offers services under the National Disability Insurance Scheme (NDIS), the CareMaster Service Import feature facilitates the importation of your organisation's services into CareMaster. Furthermore, this feature is capable of updating the prices of your existing service items in CareMaster whenever a new NDIS Support Catalogue is released.

For detailed instructions, please consult:

Step 1: Importing new Service items into CareMaster.

Step 2: Updating existing service items..

Please be advised that completion of this process requires the involvement of a System Administrator.

Step 1: Importing NDIS services into CareMaster

Download a copy of the NDIS Support Catalogue xlsx spreadsheet from the NDIS website. <https://www.ndis.gov.au/providers/pricing-and-payments/pricing/what-support-catalogue>

Open the excel spreadsheet and delete all the service items not provided by your organisation.

Tip: Within the NDIS Support Catalogue spreadsheet:


1. Highlight your required service items.
2. Sort by colour.
3. Delete the items not highlighted.

Save the spreadsheet.

Log into CareMaster.

## Upload a new NDIS Support Catalogue as a resource

Once the NDIS Price Guide is ready, it need to be uploaded as a resource first to then be able to be selected for a Service Import.

Go to menu: Admin > Service Importing > Service Import


 ![image.png](https://support.caremaster.com.au/api/attachments.redirect?id=a8043950-b5c5-4381-b81d-900d968717df " =1321x351")

Select Catalogue Uploads to upload a new NDIS Catalogue or view previously uploaded files.

(Or press New Service Import if your resource has already been uploaded.)

Press Select File to search for your new catalogue resource. Once selected, press upload.


 ![image.png](https://support.caremaster.com.au/api/attachments.redirect?id=ed9566b2-1873-426a-908b-01647194c1e4 " =216x44")

This will now be available as a resource to update or insert your requested service line items.

From this page you can also Download or Delete. The Use for Import button will take you to the New Service Import page.


 ![image.png](https://support.caremaster.com.au/api/attachments.redirect?id=94b75ea7-1915-4b45-a834-dbbee6c9994e " =281x36")

## The New Service Import Page

Select the required Service Organisation from the drop-down menu.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116995273/original/4RSfR4Dfj8UWy7sqknKyVJp1JQqb1aJD9A.png?1691977065)

Please note: Select only one Service Organisation at a time. Individually repeat the process below for each Service Organisation. Example the NDIA, Plan Managed and Self-Managed.

Select the Price Region.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116995316/original/CY1Am9tWhsRki8nuDxJmOfMqUcKzaF6nrw.png?1691977077)

Press Select File to show you a list of the available resources to use for this upload.  ![](https://support.caremaster.com.au/api/attachments.redirect?id=ffab0b15-3ef3-46f0-bcb4-7c19d065177e " =275x70")

From here you can Upload a new resource or Select an existing resource.

Press select and it will apply this resource for you.


 ![image.png](https://support.caremaster.com.au/api/attachments.redirect?id=08ddb525-41e3-4fcd-9294-43f36e781030 " =757x390")

Enter the start date of the new NDIS Support Catalogue


 ![image.png](https://support.caremaster.com.au/api/attachments.redirect?id=7e15bba5-cc1c-4e7c-949b-723cb0fd39ac " =225x71")

**Enter the NDIA Type.**

Please note: The NDIA type must match the Service Organisation.

Example:

* Service Organisation: NDIA must match NDIA Type – NDIA
* Service Organisation: Plan Managed must match NDIA Type – Plan Managed
* Service Organisation: Self Managed must match NDIA Type – Self Managed

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116995585/original/OlcVsynWU43jr26_q9Rm7xbddikKXvt7Dg.png?1691977099)

**Import Options**

The following imports options are available.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=0e44bbb5-3332-4cc8-81f4-9c1ebfe76dd6)

**Update Existing Services Only**

If this setting is selected – Only existing service items will be updated

**Update Service Names**

If this is selected - it will re write over any name changes you have made i.e. Active Overnight

**Invoice Include on Insert**

If this setting is selected – The newly added service items will be marked as invoiceable

**Also Update Invoice Include**

If this setting is selected – When updating existing service items, the items will be marked as invoiceable

**Update Assigned Service Costs**

If this setting is selected – Please be aware that it will impact participants who have customised pricing for their approved services. In such cases, the cost of existing service items will be automatically adjusted to match the new cost of the item, only if the new cost is higher than the customised pricing set for the participants.

**Ignore Service Agreement Completion Date**

If this setting is selected – All the supports provided to participants, whether before or after the completion date of their service agreement, will be automatically updated to reflect the newly assigned costs of the service item(s).

Press the submit button to import the new service items into the required service organisation.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116995650/original/khn0Vyye7Y0yeJyXpqgHiRoLPlNRkX-ZwA.png?1691977117)

Repeat the process for each individual Service Organisation.

## Updating existing service items.

Download a copy of the NDIS Support Catalogue xlsx spreadsheet from the NDIS website.

⚠️ Please find the .xlxs file from, not the .

PDF or .doc the NDIS site

 Log into CareMaster.

Go to menu: Admin >  Service Upload

Select the required Service Organisation from the drop-down menu.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116995860/original/0AC9jOBFT1VMSBB8lNjgnDMGdPNBsH642g.png?1691977165)

Please note: Select only one Service Organisation at a time. Individually repeat the process below for each Service Organisation. Example the NDIA, Plan Managed and Self-Managed.

Select the Price Region.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116995906/original/Dp9UV2LxfJyHAXl800cPJLWLslHPcZNsig.png?1691977170)

Press Select File to show you a list of the available resources to use for this upload.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=ffab0b15-3ef3-46f0-bcb4-7c19d065177e " =275x70")

From here you can Upload a new resource or Select an existing resource.

Press select and it will apply this resource for you.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=dc0e5e16-b5ef-412c-b674-b51d92eada72 " =582x300")

Enter the start date of the new NDIS Support Catalogue

Enter the NDIA Type.

Please note: The NDIA type must match the Service Organisation.

Example:

* Service Organisation: NDIA must match NDIA Type – NDIA
* Service Organisation: Plan Managed must match NDIA Type – Plan Managed
* Service Organisation: Self Managed must match NDIA Type – Self Managed

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116996022/original/fGXrDWfxZ9GFdqRXrGziapekqCVW_GyIcA.png?1691977189)

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116995984/original/L8lBFrkbE4ssCYgWd4YzqQ27OTJsRGdqjw.png?1691977183)

Import Options

The following imports options are available.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=9aac577e-eb85-42bf-8b12-6e085bc9799b)

**Update Only**

If this setting is selected – Only existing service items will be updated

**Also Update Invoice Include**

If this setting is selected – When updating existing service items, the items will be marked as invoiceable

**Invoice Include on Update**

If this setting is selected – All new and existing supports will be marked as invoiceable

**Update Assigned Service Costs**

If this setting is selected – Please be aware that it will impact participants who have customised pricing for their approved services. In such cases, the cost of existing service items will be automatically adjusted to match the new cost of the item, only if the new cost is higher than the customised pricing set for the participants.

**Ignore Service Agreement Completion Date**

If this setting is selected – All the supports provided to participants, whether before or after the completion date of their service agreement, will be automatically updated to reflect the newly assigned costs of the service item(s).

Press the submit button to update the service organisations existing services.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116996199/original/5zG2SJ6MBYZRJTR_N_zt-c9c0dvKcfnR5Q.png?1691977214)

Repeat the process for each individual Service Organisation.

## **How to add Remote/Very Remote locations service orgs/Services**

You will need to create a Service organisation and the services under remote and very remote.


Go to Admin > Service Organisations:

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=472c641e-912f-413b-8161-feee0c2f13d2 " =183x326")Select + New Service Organisation

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=1fc6fd86-1dd1-4d87-b91d-86f155e5d666 " =448x131")Enter the details - E.G Name = Remote - PM ( plan managed ), add the other required details and select Save.


You will then be able to see in the list of Service Organisations the name Remote - PM. You would then need to get a copy of the NDIS support catalogue and remove all of the services that you do not want to provide under Remote - PM.


Select Admin then Service Upload

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=138487e8-263c-4232-a19b-b7d691cce2c4 " =204x383")Complete all the fields on this page ( import options shown below) and choose file to upload a copy of the NDIS support catalogue guide


For this example the Service Organisation will be Remote - PM. The NDIA type needs to be the same so for this example it will be Plan managed. Select the required price region e.g Remote

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=cdf0c4dd-d793-4930-8083-e34e5e028b22)

Once entered, press the submit button and this will be completed for you.


You will then need to complete this process again for Remote - NM, Very Remote - PM, Very Remote - NM