Passwords reset and activation emails

If your email link has expired ( as it is only valid for 1 hour ) you can select “Forgot password?” on the login screen of either the CareMaster desktop or the CareMaster Worker App. The activation email with the link is not able to be resent.

CareMaster Desktop

CareMaster Worker App

Enter you email address that is associated with your CareMaster account and select Reset password.

You will then be sent a new email with a link to reset your password,

Why didn’t I receive the password reset email or activation email?

If you have requested a password reset email and the email has not been received please check your junk/spam email folder.

Please ask your internal CareMaster administrator to check what email address is listed on your CareMaster profile, ensuring checking for correct spelling.

If the email was to be sent to a G-mail email account please check the promotions tab in your G-mail account as the email may have been delivered into the promotions tab.

If your CareMaster profile has been created before the email address was active the email will not be received.

You can select forgot password on the login page and follow the prompts to reset your password.

The links to the worker app in the Apple Store and Play Stores does not get sent with the email. The links to the worker app in there respective stores can be located here :

Apple: https://apps.apple.com/au/app/caremaster-support-worker-app/id1562619800

Android: https://play.google.com/store/apps/details?id=au.com.caremaster.sostg.worker&hl=en_US&pli=1

If you require further assistance please submit a support ticket.