Payment Statement Upload / Reconciliation

You can now reconcile CareMaster supports with payment data from Services Australia. This is a required preliminary step before participant statements and contribution invoices can be generated.  

How to reconcile using the payment report: 

1. In the Aged Care Provider Portal, download the XML version of the payment report (available once claims are processed). 

   

2. In CareMaster, go to Participants → Support at Home → Claiming → Bulk Upload. 

   

3. Upload the XML file. 

NOTE: Please do not manually edit the .xml file. It may cause data inconsistencies and import errors.

What happens after upload: 

• Supports with a linked CareMaster external reference ID will be updated with payment details, including: 

• final government subsidy determination 

• confirmed participant contribution amount 

• Supports will be reassigned to the correct budgets where needed, based on the budget determination in the payment statement. 

• Imported payment information can be viewed on the Payments tab of each support. 

Helpful resources 

• Services Australia / ACPP guides: 

• Support at Home Payment Details – How to read and reconcile  https://hpe.servicesaustralia.gov.au/BOOK/ACPP/ACPPBOOK4.pdf 

• Support at Home Budgets and Payments (simulation) https://hpe.servicesaustralia.gov.au/MODULES/ACPP/ACPPM14_2/index.html