---
title: "Payment Statement Upload / Reconciliation"
description: "You can now reconcile CareMaster supports with payment data from Services Australia. This is a required preliminary step before participant statements and contribution invoices can be generated."
canonical_url: "https://support.caremaster.com.au/articles/payment-statement-upload-reconciliation-vNkhA44sHH"
md_url: "https://support.caremaster.com.au/articles/payment-statement-upload-reconciliation-vNkhA44sHH.md"
---
# Payment Statement Upload / Reconciliation

You can now reconcile CareMaster supports with payment data from Services Australia. This is a **required preliminary step** before participant statements and contribution invoices can be generated.  


## **How to reconcile using the payment report:** 


1. In the Aged Care Provider Portal, download the **XML** version of the payment report (available once claims are processed). 

    ![](https://support.caremaster.com.au/api/attachments.redirect?id=fc380f37-6831-4aa0-bae8-61cb6a4685f8 " =512x364")


2. In CareMaster, go to **Participants → Support at Home → Claiming → Bulk Upload**. 

    ![](https://support.caremaster.com.au/api/attachments.redirect?id=a282dd69-e720-4854-8f2f-e1a9012b31e5 " =256x125")


3. Upload the XML file. 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=21405fd5-b7bb-4eb4-9bd4-93e7785522c8 " =430x119")

NOTE: Please do not manually edit the .xml file. It may cause data inconsistencies and import errors.


## **What happens after upload:** 

* Supports with a linked CareMaster external reference ID will be updated with payment details, including: 


* final government subsidy determination 


* confirmed participant contribution amount 


* Supports will be reassigned to the correct budgets where needed, based on the budget determination in the payment statement. 


* Imported payment information can be viewed on the **Payments** tab of each support. 


## **Helpful resources** 

* **Services Australia / ACPP guides:** 


* Support at Home Payment Details – How to read and reconcile 
  __<https://hpe.servicesaustralia.gov.au/BOOK/ACPP/ACPPBOOK4.pdf>__ 


* Support at Home Budgets and Payments (simulation) __<https://hpe.servicesaustralia.gov.au/MODULES/ACPP/ACPPM14_2/index.html>__