---
title: "Release Notes 2.120.0"
description: "We’re excited to share the latest updates and improvements in this release! Here’s what’s new:"
canonical_url: "https://support.caremaster.com.au/articles/release-notes-21200-y4xb29UMPW"
md_url: "https://support.caremaster.com.au/articles/release-notes-21200-y4xb29UMPW.md"
---
# Release Notes 2.120.0

![](https://support.caremaster.com.au/api/attachments.redirect?id=bb0d7d51-a1e6-40e1-a051-a7ef7b2220a7 " =800x194")

We’re excited to share the latest updates and improvements in this release! Here’s what’s new:

# ✨ New Features

### View SMS & Call Communication History


TRIPS now includes a Notification Call Log section within the Services module of TRIPS, giving users visibility of text message and phone call notifications delivered to clients through the system.

The notification call log displays the date and time of each notification, whether it was a text message or phone call, the client who received it, the message content (where available), and the call status, such as completed or missed. Users can also filter and sort the logs by date range, notification type, call status, and client, making it easier to find specific communications.

This enhancement improves visibility of client communications, helps confirm whether notifications have been successfully sent, reduces manual follow-up, and provides an audit trail for troubleshooting.

 ![Services>Notification Call Log](https://support.caremaster.com.au/api/attachments.redirect?id=c0afc63e-9d5e-4c37-9995-2d8213deb6f0 " =1920x839")



 ![SMS/Call Logs](https://support.caremaster.com.au/api/attachments.redirect?id=2dc6fe55-7cf0-4791-8d8c-da72178fdc68 " =1921x836")


 ![Search and filter notifications](https://support.caremaster.com.au/api/attachments.redirect?id=8eec9db4-cd85-46e7-9798-768aa70f6809 " =1196x456")

## Incident Management

 

We've introduced **Incident Management** to the TRIPS Web Portal, making it easier to review and manage incidents reported through the Driver App.


**What's new**

* New Incidents page to view all reported incidents.

 ![New incidents page added to application](https://support.caremaster.com.au/api/attachments.redirect?id=a5d58d1e-bc36-4cc2-a430-7955631120c5 " =1896x502")

* Filter incidents to quickly find the records you need.

 ![Filters on incident page](https://support.caremaster.com.au/api/attachments.redirect?id=d6824b39-44ec-48a8-b9ce-5a7bedad9103 " =612x482")

* Create, edit and delete incidents directly from the Web Portal.

 ![Create incidents from the application](https://support.caremaster.com.au/api/attachments.redirect?id=c76a6e61-9a6d-4e46-83a9-32410744dd22 " =1246x673")


 ![Delete Incidents](https://support.caremaster.com.au/api/attachments.redirect?id=7f42c242-f6e3-4cb9-997e-ffddf8af53d4 " =640x196")

 ![View deleted incidents](https://support.caremaster.com.au/api/attachments.redirect?id=178cbaad-5115-4880-8a1e-16dfc89bef1b " =1762x408")

* New role-based permissions to control access to Incident Management.


 ![Permissions added for incidents feature](https://support.caremaster.com.au/api/attachments.redirect?id=7751f04d-2782-49c0-8df9-a410142ab12d " =1063x527")


* Optional email notifications when new incidents are reported.

 ![Incident report notification ](https://support.caremaster.com.au/api/attachments.redirect?id=613e18cb-b39f-478f-a4f9-707001752b8a " =1062x197")


 ![Incident report email](https://support.caremaster.com.au/api/attachments.redirect?id=ed9d9382-88d5-496c-9602-623ff83a2928 " =597x367")