We’re excited to share the latest updates and improvements in this release! Here’s what’s new:

✨ New Features

Social Support Hours Reporting to DEX

Providers reporting Individual or Group Social Support to the Data Exchange can now capture and submit Social Support hours directly from TRIPS Web.

When a Social Support payer is selected on a booking, providers can record Social Support Assistance Time and Social Support Service Type. For Individual Social Support bookings, a Service Location Setting of Home or Community can also be recorded.

For shared bookings, the new Apply social support information for all clients option allows the same Social Support details to be quickly applied across all clients, reducing repetitive data entry.

A new DEX Reporting – Social Support option is also available under the Services tile, allowing providers to generate a DEX-compliant export file for Social Support hours. This is separate from the existing Transport DEX export and does not affect Transport reporting.

For instructions on how this new feature works, please refer to the following guide: TRIPS Web - Managing Social Support

As this is a new feature, if you have any questions, or need assistance, please don’t hesitate to reach out to our Customer Care team.