Set up Cancel Codes

Setup your Cancel Codes

To cancel a support, you must first make sure you have your Cancel Codes setup to reflect your current cancellation policy.

Go to Data > Supports Data > Cancel Codes

The screen will display all of the existing Cancel Codes. These can be Edited or Deleted as needed.

Let me explain setting up a new Cancel Code to outline how they can work.

Select Add New Cancel Code

Give it a Code name (max 15 characters)

Select a NDIA Code

*must be applied if you are claiming cancelled supports from the NDIS directly.

Add a Description

*this is what is visible when you select your reason for cancelling

Billable and Payable flags

If you select “Is Participant billable” you can then input the % amount of the relevant support you want to bill for.

I.e. do you want to charge 100% of the total? Do you want to charge 50% of the total?

If you select “Is Support Worker Payable” you can then input the % amount of the relevant support you want to Pay for. Do you want to pay for 100%? Do you want to pay for 50%?

Alternately, you can add in directly an amount of hours you want to pay the worker. I.e. 2:00 hours

**You must only select a % or an hours amount to pay - not both.

Type Flags

Tick “DADHC” for DEX Invoicing

Tick “Include in NDIS reports” as it must be applied if you are claiming cancelled supports from the NDIS directly.

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