---
title: "Set up Cancel Codes"
description: "Setup your Cancel Codes"
canonical_url: "https://support.caremaster.com.au/articles/set-up-cancel-codes-P3iDTQNVtO"
md_url: "https://support.caremaster.com.au/articles/set-up-cancel-codes-P3iDTQNVtO.md"
---
# Set up Cancel Codes

## Setup your Cancel Codes

To cancel a support, you must first make sure you have your Cancel Codes setup to reflect your current cancellation policy.

Go to Data > Supports Data > Cancel Codes

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The screen will display all of the existing Cancel Codes. These can be Edited or Deleted as needed.

Let me explain setting up a new Cancel Code to outline how they can work.

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**Select Add New Cancel Code**

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 ![](https://support.caremaster.com.au/api/attachments.redirect?id=88edc24f-1217-41c6-8ad5-3ff9f151052e " =384x459")

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**Give it a Code name** (max 15 characters)

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**Select a NDIA Code**

\*must be applied if you are claiming cancelled supports from the NDIS directly.

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 ![](https://support.caremaster.com.au/api/attachments.redirect?id=1bcafe49-d9f8-476a-95a8-7a40b68b1c9f " =547x164")

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**Add a Description**

\*this is what is visible when you select your reason for cancelling

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**Billable and Payable flags**

If you select “Is Participant billable” you can then input the % amount of the relevant support you want to bill for.

I.e. do you want to charge 100% of the total? Do you want to charge 50% of the total?

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 ![](https://support.caremaster.com.au/api/attachments.redirect?id=26089eb5-7b8b-44e8-86b9-d3af54cccfcb " =560x105")

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If you select “Is Support Worker Payable” you can then input the % amount of the relevant support you want to Pay for. Do you want to pay for 100%? Do you want to pay for 50%?

Alternately, you can add in directly an amount of hours you want to pay the worker. I.e. 2:00 hours

*\*\*You must only select a % or an hours amount to pay - not both.*

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 ![](https://support.caremaster.com.au/api/attachments.redirect?id=86b31198-e7cb-4747-a6d5-a071a64ab24b " =566x238")

Type Flags

Tick “DADHC” for DEX Invoicing

Tick “Include in NDIS reports” as it must be applied if you are claiming cancelled supports from the NDIS directly.

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 ![](https://support.caremaster.com.au/api/attachments.redirect?id=c5cbf317-c437-43fe-95a2-de571f4f24c1 " =604x159")

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