CareMaster

TRIPS Web

TRIPS Desktop

# 🛠️ Updates & Improvements 🌱

**We are pleased to release several system improvements with this release. Please find below a summary of the latest additions.** 


🗎 **Service Agreements**

Our Service Agreements on the Participant profile have undergone a major update:

You can now:

* Create a Service Agreement template doc within CareMaster
* Pre populate it with Services & Frequency for Auto Quoting
* Email a generated PDF directly to your Participants
* Get a digital Signature and save directly to the Participant Profile

Click [Here](https://support.caremaster.com.au/en-us/articles/service-agreements-PV4CgD5i1X) for more information



📊**Updated Home Page**

The information on the Home page had been reviewed to make it more readily visible as a summary of Upcoming Supports. The additional data and charts have been relocated to Admin > [Statistics](https://support.caremaster.com.au/articles/statistics-user-guide-tEEMQrMOAb)


 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/7e55bddb-35aa-4de7-8fff-0843f0be0c80/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAUPPN5IL35REWCEEC%2F20260530%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260530T120547Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEA8aCXVzLWVhc3QtMiJGMEQCIECzljbtXBzeO2iiJXyy3LQO2d9h9CNXuGYBC6gxISAtAiAbDeOykTo6SqM5xGOpOLu%2BEaEo0wlzMhZ4zXyK5Xr6KirmBQjZ%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAIaDDMwODEyNTk3NTI4NyIM2fBIw7j4NMBjX%2F5ZKroFVFPJOcaKwtTOBG%2BBaBvC3226IXaTNNPseTuLdaO%2B0qahSU%2BUYDDDbO3%2FZbc%2BNQLRI5yKR48NrHBmCwFiTq%2BemWbbIwFnUgVPkZuASGfDw1EcHLB0OfKur6T3lrj5sBHXDWRAypfgZfFj1zgNMuuz7S2gD9%2BoWG8Kclb%2FbgX%2BUrF6MNQ%2BAraWshqyRsmJlANQC6YY4E3b7C%2B7q3dPQSKzHv1aVKCAINkCh0w4QaR5wQW0ppgqKNTrZmVvlhuvNDEnobAKkr1bIDzWeWEzulFh%2BYZfxv2gexqi5ocaBu8QarsR8OcAZHwp06FXcZNcjFd5SHUz83V7%2BIZlqLBjxYhxajhbYL%2FQoog6pLhMNiQkil77aho6WArC0PReghYcUtUJGxavzG1L7X%2FIY%2Fcvi3kW7lMz5hEVYmka%2BaZVd9T%2FbBtGzlzSPqsr9nSG%2FY0l1gbqsMWjO8lZ%2Bw2D4a4sTgw3k3GGwSOmprgpdTpDh8ZPoMEr0rj4TWyTXTB6PK1boLMoN86G1govdU8x2QzDLuG8JaDp8xIES8cQQ%2BeHvMZZZskNxhJ0U5Dc7%2BXS3VaNZliJC715XdQhHg9hJDq9FY5Ostckm4U17hmgxFMfmTPm6tV18hAAVPWyjWr0V2mZPQmQORHglagv%2FoEbj0j8lvKrbj7eSIMDNhrx3gBoV5uTacfWpoLLswkZE64Sbp3CTa%2FC3KjMcTht86KT4v81G4dozjCqueqnJkFU5UFTBpXs%2FhmV30tzPHNU1Iv8tVMJL2tplQlsWDOPUGLdbS%2BzrDbF4PUdJLH7CuTC4U%2FZuQKZ2LbviUeMIwbjhNWsZLGjaQD4pvo%2BClxFSlx1avjRPsX4TZdxTXgDNWqCy500FeMcDP7m1iQ7470v6yWm6SwWSALMQoMTI%2B6wF6mvlEiFY5RBWZngsNJWP2UYUUswsqLq0AY6kQETekjltvDeZs9jJ5HAtPxOr08iQS5j%2Fzh5A34ZC6v0yUrrUS%2FnaMTdi0YKSCARdgUgHXXoUk6a7YpBPG6Z7jWt4eJ8Qew2IvyhtTQ4mXNR2ptM9NhtsfxGCmlnw54UarSl1pqFRoDp2IyQt0z%2FwAdyU%2FlqFvkCUP%2BqGLyZ%2BsG0n4cdBW6LK2Y8unwmEG5Wmtpt&X-Amz-Signature=9b85fe118e6115f8ad3d2a2a24bd20df83eeb7dfc6ea05445a3f79c755329748&X-Amz-SignedHeaders=host&response-content-disposition=attachment&x-amz-checksum-mode=ENABLED&x-id=GetObject " =197x70")



# **🚀 Software Release Overview: 16.66.01🚀**


### Aged Care Award Rate Increase 01.10.2025

There has been an increase to the Aged Care Award Rate for Aged care Workers effective 01.10.2025

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/7bea5045-8e4d-4e3e-940e-a64c09b4d025/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAUPPN5IL35REWCEEC%2F20260530%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260530T120547Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEA8aCXVzLWVhc3QtMiJGMEQCIECzljbtXBzeO2iiJXyy3LQO2d9h9CNXuGYBC6gxISAtAiAbDeOykTo6SqM5xGOpOLu%2BEaEo0wlzMhZ4zXyK5Xr6KirmBQjZ%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAIaDDMwODEyNTk3NTI4NyIM2fBIw7j4NMBjX%2F5ZKroFVFPJOcaKwtTOBG%2BBaBvC3226IXaTNNPseTuLdaO%2B0qahSU%2BUYDDDbO3%2FZbc%2BNQLRI5yKR48NrHBmCwFiTq%2BemWbbIwFnUgVPkZuASGfDw1EcHLB0OfKur6T3lrj5sBHXDWRAypfgZfFj1zgNMuuz7S2gD9%2BoWG8Kclb%2FbgX%2BUrF6MNQ%2BAraWshqyRsmJlANQC6YY4E3b7C%2B7q3dPQSKzHv1aVKCAINkCh0w4QaR5wQW0ppgqKNTrZmVvlhuvNDEnobAKkr1bIDzWeWEzulFh%2BYZfxv2gexqi5ocaBu8QarsR8OcAZHwp06FXcZNcjFd5SHUz83V7%2BIZlqLBjxYhxajhbYL%2FQoog6pLhMNiQkil77aho6WArC0PReghYcUtUJGxavzG1L7X%2FIY%2Fcvi3kW7lMz5hEVYmka%2BaZVd9T%2FbBtGzlzSPqsr9nSG%2FY0l1gbqsMWjO8lZ%2Bw2D4a4sTgw3k3GGwSOmprgpdTpDh8ZPoMEr0rj4TWyTXTB6PK1boLMoN86G1govdU8x2QzDLuG8JaDp8xIES8cQQ%2BeHvMZZZskNxhJ0U5Dc7%2BXS3VaNZliJC715XdQhHg9hJDq9FY5Ostckm4U17hmgxFMfmTPm6tV18hAAVPWyjWr0V2mZPQmQORHglagv%2FoEbj0j8lvKrbj7eSIMDNhrx3gBoV5uTacfWpoLLswkZE64Sbp3CTa%2FC3KjMcTht86KT4v81G4dozjCqueqnJkFU5UFTBpXs%2FhmV30tzPHNU1Iv8tVMJL2tplQlsWDOPUGLdbS%2BzrDbF4PUdJLH7CuTC4U%2FZuQKZ2LbviUeMIwbjhNWsZLGjaQD4pvo%2BClxFSlx1avjRPsX4TZdxTXgDNWqCy500FeMcDP7m1iQ7470v6yWm6SwWSALMQoMTI%2B6wF6mvlEiFY5RBWZngsNJWP2UYUUswsqLq0AY6kQETekjltvDeZs9jJ5HAtPxOr08iQS5j%2Fzh5A34ZC6v0yUrrUS%2FnaMTdi0YKSCARdgUgHXXoUk6a7YpBPG6Z7jWt4eJ8Qew2IvyhtTQ4mXNR2ptM9NhtsfxGCmlnw54UarSl1pqFRoDp2IyQt0z%2FwAdyU%2FlqFvkCUP%2BqGLyZ%2BsG0n4cdBW6LK2Y8unwmEG5Wmtpt&X-Amz-Signature=868d9aa1cde889a1fa0d91aad38686509202da3b604440147b91228c10a6a40c&X-Amz-SignedHeaders=host&response-content-disposition=attachment&x-amz-checksum-mode=ENABLED&x-id=GetObject " =980x153")

For more detailed information and your process to make this update, please visit our online resource [here](https://support.caremaster.com.au/en-us/articles/aged-care-award-rate-increase-01102025-E4unxW7XcG)


# **🚀 Software Release Overview: 16.66.02🚀**

### Increase in HCP Participant Level & other Subsidies 01.10.2025


There has been an increase to the current HCP Daily Subsidy rates effective 01.10.2025.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/096d2727-75b0-4147-b5a9-1a6485aba38b/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAUPPN5IL35REWCEEC%2F20260530%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260530T120547Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEA8aCXVzLWVhc3QtMiJGMEQCIECzljbtXBzeO2iiJXyy3LQO2d9h9CNXuGYBC6gxISAtAiAbDeOykTo6SqM5xGOpOLu%2BEaEo0wlzMhZ4zXyK5Xr6KirmBQjZ%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAIaDDMwODEyNTk3NTI4NyIM2fBIw7j4NMBjX%2F5ZKroFVFPJOcaKwtTOBG%2BBaBvC3226IXaTNNPseTuLdaO%2B0qahSU%2BUYDDDbO3%2FZbc%2BNQLRI5yKR48NrHBmCwFiTq%2BemWbbIwFnUgVPkZuASGfDw1EcHLB0OfKur6T3lrj5sBHXDWRAypfgZfFj1zgNMuuz7S2gD9%2BoWG8Kclb%2FbgX%2BUrF6MNQ%2BAraWshqyRsmJlANQC6YY4E3b7C%2B7q3dPQSKzHv1aVKCAINkCh0w4QaR5wQW0ppgqKNTrZmVvlhuvNDEnobAKkr1bIDzWeWEzulFh%2BYZfxv2gexqi5ocaBu8QarsR8OcAZHwp06FXcZNcjFd5SHUz83V7%2BIZlqLBjxYhxajhbYL%2FQoog6pLhMNiQkil77aho6WArC0PReghYcUtUJGxavzG1L7X%2FIY%2Fcvi3kW7lMz5hEVYmka%2BaZVd9T%2FbBtGzlzSPqsr9nSG%2FY0l1gbqsMWjO8lZ%2Bw2D4a4sTgw3k3GGwSOmprgpdTpDh8ZPoMEr0rj4TWyTXTB6PK1boLMoN86G1govdU8x2QzDLuG8JaDp8xIES8cQQ%2BeHvMZZZskNxhJ0U5Dc7%2BXS3VaNZliJC715XdQhHg9hJDq9FY5Ostckm4U17hmgxFMfmTPm6tV18hAAVPWyjWr0V2mZPQmQORHglagv%2FoEbj0j8lvKrbj7eSIMDNhrx3gBoV5uTacfWpoLLswkZE64Sbp3CTa%2FC3KjMcTht86KT4v81G4dozjCqueqnJkFU5UFTBpXs%2FhmV30tzPHNU1Iv8tVMJL2tplQlsWDOPUGLdbS%2BzrDbF4PUdJLH7CuTC4U%2FZuQKZ2LbviUeMIwbjhNWsZLGjaQD4pvo%2BClxFSlx1avjRPsX4TZdxTXgDNWqCy500FeMcDP7m1iQ7470v6yWm6SwWSALMQoMTI%2B6wF6mvlEiFY5RBWZngsNJWP2UYUUswsqLq0AY6kQETekjltvDeZs9jJ5HAtPxOr08iQS5j%2Fzh5A34ZC6v0yUrrUS%2FnaMTdi0YKSCARdgUgHXXoUk6a7YpBPG6Z7jWt4eJ8Qew2IvyhtTQ4mXNR2ptM9NhtsfxGCmlnw54UarSl1pqFRoDp2IyQt0z%2FwAdyU%2FlqFvkCUP%2BqGLyZ%2BsG0n4cdBW6LK2Y8unwmEG5Wmtpt&X-Amz-Signature=6b04ca457eb99af00b154fa890fcc343d204d78b89c11a0cd524beaa2d6b811e&X-Amz-SignedHeaders=host&response-content-disposition=attachment&x-amz-checksum-mode=ENABLED&x-id=GetObject " =784x168")


Additionally, multiple other subsidies have also been updated. See the complete updated subsidy prices here: <https://www.health.gov.au/resources/publications/schedule-of-subsidies-and-supplements-for-aged-care?language=en>


These changes need to be updated on a per Participant level in their HCP Package Entries.

For more information on this process, visit our online resource [here](https://support.caremaster.com.au/en-us/articles/hcp-subsidy-increase-01102025-mZNsXW5ubT).



# **🚀 Software Release Overview: 16.66.03🚀**


🗎 **Service Agreement Documents to be saved in Participant Profile, not in Document section**

Service Agreements have been updated to save files to the Client profile under Client Documents instead of the Documents section. This is to align with our existing rules around data access for coordinators and workers.












🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.85.00 🚀

🚀 Software Release Overview: 16.84.00 🚀

🚀 Software Release Overview: 16.83.00 🚀

🚀 Software Release Overview: 16.82.00 🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.72.00🚀 

2026

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

2025

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

🚀 Software Release Overview: 16.36 🚀 

2024

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

v16.15

v16.09

v16.08

v 16.07

2023

Message Centre - CareMaster release notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

27/9/21 Release Notes

31/12/21 Release Notes

2021

21/4/22 Release Notes

18/5/22 CareMaster Release Notes

6/6/22 Release Notes

5/7/22 CareMaster Release Notes

1/8/22 CareMaster Release Notes

V15.22.0

V15.23.0

V 15.24

V15.25

V16.0

V16.01

2022

CareMaster Web Portal Notifications

CareMaster Release Notes

How to Contact the Customer Care Team for Support

Updating a shift to overnight/active overnight

How to stop a service showing on the roster or being included in roster emailed to the participant.

Passwords reset and activation emails

Why am I getting kicked out of CareMaster desktop?

Why does the support on the Worker app not allow me to add kilometers?

Why am I missing timesheets?

Why are kilometers missing from a timesheet?

Error - Support start time must be before end time

CSRF token mismatch

Top Troubleshooting FAQ's

Home Page

Logging In

How To Reset A Password?

How to submit a feature request

Company Message Centre

Home

How to hide certain alerts?

Alerts User Guide

Alerts

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

User Guide: HCP Funded Participants Setup Guide

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to email a HCP statement to a client?

How to add an adjustment to a generated HCP statement?

How can I add HCP leave for a client?

Understanding your HCP Statement

Adding HCP Km's to a Support and a HCP Statement

HCP Subsidy Increase 01.10.2025

HCP Participant Guides

How to create a new participant or client

How to use case notes

How to change what shows on the Participant List page?

User Guide: Bulk Assigning and Unassigning of Participants and Workers

User Guide: Recording Medication Usage for Participants

How to Send SMS/Email Reminders to Clients?

How to create a new client record from a My Aged Care client record snapshot?

How to check over reported DEX data? 

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

Participants

Roster Page User Guide

Locations & Destinations

Worker Data Setup

Checklist

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Using The Roster Optimiser - Single Support

Roster Optimiser Readiness Report

Roster Optimiser

How to resolve email authentication errors when emailing?

How to Email Rosters to Workers?

How to Email Rosters to Participant?

How to customise the Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

Service Organisation Roster view

Roster

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

What access does each user level have?

Working With Children Checks

How to Create Worker Timesheets

Changes to Worker's Emails and Password Reset

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

How do I bill for NDIS transport?

How to Claim / Invoice Cancelled Services?

How To Limit Support Services to Approved Services Only

How to Use the Manage Button to Change Supports?

Grouped Supports

How to restore a deleted support?

How to use 'Quick Save' on the Supports Page

How to create Provider Travel supports to invoice participants and generate worker timesheets.

Creating and editing a Recurring Booking

How do I Cancel a Support/Shift

How to create Service Organisations

Supports

🚀 Software Release Overview: 16.66🚀

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🚀 Software Release Overview: 16.66🚀

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