---
title: "Support At Home (Aged Care)"
description: "CareMaster is now an approved Aged Care Software Provider with Services Australia."
canonical_url: "https://support.caremaster.com.au/articles/support-at-home-DLr2tV9yHx"
md_url: "https://support.caremaster.com.au/articles/support-at-home-DLr2tV9yHx.md"
---
# Support At Home (Aged Care)

CareMaster is now an approved Aged Care Software Provider with Services Australia.

From 1 November, access to Support at Home (SaH) features will require connectivity with PRODA to utilise Aged Care web services via Services Australia.

 Here is a timeline of the SaH system changes rollout:

**When \= Available Now**

* B2B Device registration via PRODA​.

* Register with Services Australia for Aged Care Web Services​.

* PRODA authentication in CareMaster​.
  System-generated service organisation synced with SaH service list​.

* Participant care recipient summaries, budgets, supplements, approved services and contribution percentages.

* Create SAH supports with all new SaH data inputs​.
  Adding SaH service lists to existing or new service organisations​.

* Configuring price ranges for SaH Services​.

* Track spending against participant budgets​.
  Bulk export via csv for Service Australia invoicing/claims *(note: aged care portal not available for invoicing and claiming until 1 December).* ​

* Reconciliation of payments via payment statement upload​.
  Participant Contribution Invoicing via Xero (and upload to MYOB, Keypay/EH)​.
  Services Australia integration for invoices and claiming via CareMaster

**When: Early 2026 (TBA)​**

* Evidence storage for invoices, receipts, quotes, prescriptions.
  Participant Monthly Statements ​

* AT and HM Wraparound services as standalone/parent supports​.

* Viewing provider care management pooled budget balances​.

* Decommissioning of legacy HCP Services​.

[Latest News / Updates - Here is an outline of required actions and necessary updates](https://support.caremaster.com.au/en-us/articles/support-at-home-implementation-updates-p51U4aYlbR)

# This Guide will help to:

* Understand Care recipient classifications, supplements and budgets synced for accurate spend tracking.​

* Sync Support at Home service list with approved services automatically enabled for participants.​

* Create SAH services in CareMaster synced with SaH Reference data for accurate data entry and easier invoicing and claiming.​

* In-platform invoicing and claiming

# Summary of Steps:

* Connect to PRODA and Register / Activate your Device

* Sync your Service Organisations and Services

* Creating additional Service Organisations & Services

* Sync your Participants

* Review the Participants Budget Dashboard

* Understanding Programs, Budget Items and Funding Sources

* Create SaH Supports including Wraparounds & Transport

* Bulk Exporting for Services Australia for Invoicing & Claiming

* Payment Statement Upload / Reconciliation

* Invoicing for Xero, MYOB and Export Reports

* SAH Participant Statements

* Re-Activate your Device - Expires every 6 months

Notes in Progress

* Evidence Storage