---
title: "Support at Home – Release Update 30th October"
description: "We’d like to keep you informed about what to expect in the coming days as we prepare for the Support at Home launch on Saturday, 1 November."
canonical_url: "https://support.caremaster.com.au/articles/support-at-home-release-update-30th-october-uE4o7qS3kH"
md_url: "https://support.caremaster.com.au/articles/support-at-home-release-update-30th-october-uE4o7qS3kH.md"
---
# Support at Home – Release Update 30th October

We’d like to keep you informed about what to expect in the coming days as we prepare for the **Support at Home** launch on **Saturday, 1 November**. 



### **Before Launch** 

If you haven’t already, please: 


1. **Connect CareMaster to your PRODA account**, and 


2. **Submit the AC027 form** to Services Australia requesting access to aged care web services via CareMaster. 
    __[For more information, visit our Help Centre.](https://support.caremaster.com.au/en-us/articles/actions-for-caremaster-aged-care-providers-transitioning-from-home-care-packages-hcp-to-support-at-home-sah-We3JCTk5Gx)__ 



### **Scheduled Updates** 

**From 7:00 PM AEDT, Friday 31 October** 
 Our support team will update CareMaster for known service providers migrating from HCP to Support at Home in preparation for launch. 

**Note:** Access to new Support at Home features will be temporarily disabled during this time. 



### **From Midday AEDT, Saturday 1 November** 
 After the Department of Health, Disability and Ageing and Services Australia complete their scheduled outage (ETA midday Saturday), the CareMaster team will conduct **production verification testing** to confirm connectivity with aged care web services. 

* If testing is successful, we’ll send an email confirmation. 


* If any issues arise, we’ll notify you promptly with an expected resolution time. 

Once testing is complete, **Support at Home services will be enabled** in CareMaster, allowing you to: 

* Sync participant data 


* Begin creating Support at Home supports 

 


### **Post-Launch: 1–5 November** 

Please note: some participant budget data may not be visible immediately at launch and could take several days to fully populate. 

* Data in CareMaster will align with the **Aged Care Provider Portal (ACPP)**. 


* We recommend comparing your data with the ACPP before raising any issues. 


* You may need to **re-sync participants periodically** to ensure the latest data is reflected. 

Our support team will be **on standby** throughout the launch period. If you encounter any issues, please **submit a ticket via our Help Centre**. 



### **What’s Included in This Release** 

* PRODA authentication for secure connectivity with Services Australia 


* Support at Home official service list (including three new service organisations) 


* Participant classifications, supplements, budgets, and approved services synced with Services Australia 


* Ability to create fully compatible Support at Home supports with all mandatory data collection steps for accurate invoicing and claiming 

__[Explore our updated Help Centre for step-by-step guidance.](https://support.caremaster.com.au/en-us/articles/support-at-home-DLr2tV9yHx)__ 



### **Coming in December** 

We’re continuing to enhance Support at Home functionality, with the following features planned for December releases: 

* Bulk export for invoicing (CSV upload to Aged Care Provider Portal) 


* Reconciliation of supports and payments via Payment Statement upload (sourced from ACPP) 


* Participant Contribution Invoicing via Xero integration and MYOB export 


* Participant Monthly Statements 

We’ll share more details on these features closer to release. 

 


**Thank you for your continued partnership as we move into this exciting next stage of aged care.** 

 
 The CareMaster Team