---
title: "TRIPS Web - 2FA Login Issues"
description: "From time to time you may experience an error message of ‘‘the code you entered is not valid’’. Please refer to the below steps to help resolve this issue."
canonical_url: "https://support.caremaster.com.au/articles/trips-web-2fa-login-issues-lGjGnKRePa"
md_url: "https://support.caremaster.com.au/articles/trips-web-2fa-login-issues-lGjGnKRePa.md"
---
# TRIPS Web - 2FA Login Issues

From time to time you may experience an error message of ‘‘the code you entered is not valid’’. Please refer to the below steps to help resolve this issue. 


If you are using an **Android Device** and the **Google Authenticator 2FA** app, please refer the below images 


1. Go to **Settings** on your phone
2. Select **General Management** 
3. Select **Date & Time**
4. Make sure **Automatic Date and Time** is enabled

Once you have made sure automatic date and time is enabled, please open your 2FA app and follow the below steps - 


1. On the top right hand side of your screen, click on the symbol outlined in red below 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=034a615c-fdb2-48cb-b9e6-4f76649ad9ff)


2. Click on **Settings** 
3. Click on **Time correction for codes**
4. Click on **Sync now**

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=1b6605d4-1d45-41e3-b966-77b2d13d8193 " =832x249")

You can now re-attempt to login to the TRIPS Web platform 


If you are using an **Apple Device** and have the **Google Authenticator App**, please follow the below steps - 


1. Go to your phone **Settings** 
2. Click on **General**
3. Click on **Date & Time**
4. Make sure that **Set Automatically** is toggled on (if it is toggled on; toggle off > wait 10 seconds > toggle back on)

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=8cf15c92-8107-457e-8130-b730eaa25c0f " =832x488")

You can now re-attempt to login to the TRIPS Web platform 


If you continue to experience issues, please contact our Customer Care team.