---
title: "TRIPS Web - Accessing the TRIPS Driver + App"
description: "This guide will run you through the process of setting up a driver to gain access to the drivers app"
canonical_url: "https://support.caremaster.com.au/articles/trips-web-accessing-the-trips-driver-app-wmGizBGqc4"
md_url: "https://support.caremaster.com.au/articles/trips-web-accessing-the-trips-driver-app-wmGizBGqc4.md"
---
# TRIPS Web - Accessing the TRIPS Driver + App

This guide will run you through the process of setting up a driver to gain access to the drivers app

## Creating a Driver’s Profile to Gain Driver App Access

Within the TRIPS application, click on the driver drop down on the menu bar, and click on “create driver”


 ![](https://support.caremaster.com.au/api/attachments.redirect?id=bb4c5d6a-f288-4542-a57c-bebb7489343e)


Fill out all necessary driver information to complete the profile. Take note of a toggle on the driver creation screen that allows you to give this driver access to the driver app. Once complete, save the drivers profile.


## Sending Password Invitation Link

Once you have created the driver’s profile, you can invite the driver to set up their password to login to the driver app. 

**Step 1 -** To do this, navigate to the driver’s profile by going to the “drivers” drop down menu and clicking on “all drivers”


 ![](https://support.caremaster.com.au/api/attachments.redirect?id=92d002e1-db12-457e-8094-a6d9baa79691)


Use the following guide to assist you with creating your drivers [TRIPS Web - How to Create a Driver](https://support.caremaster.com.au/articles/trips-web-how-to-create-a-driver-gfXO6ENqVY)


**Step 2 -** Search for the driver you want to send the driver app password invite link.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=f3aded93-1735-4e87-a082-22e13cb20d36)


**Step 3 -** Click on the driver to navigate to their profile.


 ![](https://support.caremaster.com.au/api/attachments.redirect?id=182835ed-cf1a-4b89-8e0c-235426df9c8c)


**Step 4 -** Scroll down on the driver’s profile until you see driver app access section where you can click on “Send Invitation Link” to send the driver a password setup link via email. **NOTE: the driver’s profile must be set up with a valid email to receive the TRIPS password setup email.**


 ![](https://support.caremaster.com.au/api/attachments.redirect?id=00a39cdd-24f1-4f6e-bd73-53f18580a9c5)


You will see a success confirmation pop up if the invite link was successfully sent 


 ![](https://support.caremaster.com.au/api/attachments.redirect?id=9db34630-dd4b-4ad9-af5e-547e43aab978)


## Driver Setting Their Driver APP Password

The driver should receive a password reset email from TRIPS that looks like below. **IMPORTANT:** Email invitations will expire after 60 minutes. 

 ![Password reset link from TRIPS Support](https://support.caremaster.com.au/api/attachments.redirect?id=caafc28f-3d40-4c81-8c25-ac6d632798a4)


 ![Driver has 60mins to reset (set) their password by clicking on the "Reset Password" Button within the email.](https://support.caremaster.com.au/api/attachments.redirect?id=d5f9449d-aaf4-4d0d-9008-7e13f461eacc)


The drivers will need to click on the “Reset Password” button within the email body to be taking to the TRIPS Password set screen. The nominated email address will already be populated in the email address field, so all the drivers will need to do is to put in a new password and retype the password again to confirm the password was typed correctly. 

The password has a minimum requirement of **8 characters** for **standard settings**, or a **minimum of 16 characters** and must include one of each of the following: **Capital Letter, Number and Special Character** if **increased password complexity** is turned on (please check with your management team if you are unsure)


 ![Driver is to set their password in this screen, ensuring that have a minimum of 8 characters.](https://support.caremaster.com.au/api/attachments.redirect?id=97f37d57-4740-4e06-bedf-ea20411d52e0)


 ![If all is okay with the password setting, you will receive this message.](https://support.caremaster.com.au/api/attachments.redirect?id=15344eaa-47a4-48b6-a48e-fbd90544fac8)


## Downloading Drivers App on Chosen Device


Navigate to the App or Play store depending on your chosen device (Apple or Android). Search for the ‘Trips Driver +’ App and select download.


 ![Trips Driver + App](https://support.caremaster.com.au/api/attachments.redirect?id=213a79d0-5baa-415f-b759-1aea756e6a49)


## Logging Into the Driver App


Once you have downloaded the Trips Driver + app, click on the icon to open the app. Once the app has completely updated, you will be taken to the organisation pin page where the driver will need to enter the TRIPS organisation PIN that your organisation was given by TRIPS. This PIN will connect to your TRIPS application. **NOTE: Once the driver has entered this PIN once, they will not need to do this again. Instead next time they open the driver app it will take them straight to the login page.**


 ![Organisation PIN](https://support.caremaster.com.au/api/attachments.redirect?id=250c844b-6049-4a08-835e-faf48e0a0db7)


After putting in the organisation PIN, you will be taken to the login page. 


 ![](https://support.caremaster.com.au/api/attachments.redirect?id=8654adbc-8601-4ba9-ac41-95e5efb5323f)


Driver needs to enter their username which is automatically set by the TRIPS application when creating the driver profile. To find the Driver’s username, go to their driver profile within trips and you will see their given username which is generated to be “firstname.lastname” on creation.


 ![](https://support.caremaster.com.au/api/attachments.redirect?id=ffb451e6-b4a1-4c50-9fc9-4fcb8b4e6763)


The driver then needs to enter their password which they set through the password invitation link. If all is done correctly, the driver will log in successfully.

**Please note: The username is not case sensitive, but the password is case sensitive.**