TRIPS Web - Application not behaving as expected

From time to time you may experience our application not behaving as you would expect. Below is a guide to help you troubleshoot this issue.

Instructions:-

1. If you experience issues with logging in, slowness or any other issues within the application, the first thing to try is clearing your cookies and cache. To do this -

2. Right click on the page you have open in the TRIPS Web application > click on “Inspect”.

   

3. Click on the “+” symbol and then click on ‘'Application’' (for Microsoft Edge).

4. Click on the “>>” symbol and then click on ‘'Application’' (for Google Chrome).

5. Click on the drop-down next to ‘'Cookies’' > click on the URL that appears beneath > right click on the URL, the work clear will appear > click on clear > you can now close the inspect window by clicking on the x in the top right corner (highlighted below by a yellow box) > hold down on your keyboard at the same time ctrl, shift, r to perform a refresh > your page will reload to the sign-in page, sign-in back in to the application.