---
title: "TRIPS Web - Application not behaving as expected"
description: "From time to time you may experience our application not behaving as you would expect. Below is a guide to help you troubleshoot this issue."
canonical_url: "https://support.caremaster.com.au/articles/trips-web-application-not-behaving-as-expected-KQi3G1PlvY"
md_url: "https://support.caremaster.com.au/articles/trips-web-application-not-behaving-as-expected-KQi3G1PlvY.md"
---
# TRIPS Web - Application not behaving as expected

From time to time you may experience our application not behaving as you would expect. Below is a guide to help you troubleshoot this issue. 

## **Instructions:-** 


1. If you experience issues with logging in, slowness or any other issues within the application, the first thing to try is clearing your cookies and cache. To do this - 

   
2. Right click on the page you have open in the TRIPS Web application > click on *“Inspect”*. 

    ![](https://support.caremaster.com.au/api/attachments.redirect?id=b10d1960-4026-4ba7-91a4-9463decd6dc4)

   
3. Click on the *“+”* symbol and then click on *‘'Application’'* (for Microsoft Edge). 

   

 ![Microsoft Edge](https://support.caremaster.com.au/api/attachments.redirect?id=fc962c0b-456b-480c-82e7-292146769a3e)


4. Click on the *“>>”* symbol and then click on *‘'Application’'* (for Google Chrome).

   

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=5f4e0bcc-f75b-4e41-91ca-1a0e47089d0f " =384x277")



5. Click on the drop-down next to *‘'Cookies’'* > click on the URL that appears beneath > right click on the URL, the work clear will appear > click on clear > you can now close the inspect window by clicking on the x in the top right corner (highlighted below by a yellow box) > hold down on your keyboard at the same time **ctrl, shift, r** to perform a refresh > your page will reload to the sign-in page, sign-in back in to the application. 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=a84b443c-c5ca-422b-a26c-f866fb960702)