---
title: "TRIPS Web - Bookings missing from Run-List"
description: "Booking/s not displaying on the run-lists within the TRIPS Web Application:"
canonical_url: "https://support.caremaster.com.au/articles/trips-web-bookings-missing-from-run-list-wdB86WBWYq"
md_url: "https://support.caremaster.com.au/articles/trips-web-bookings-missing-from-run-list-wdB86WBWYq.md"
---
# TRIPS Web - Bookings missing from Run-List

## Booking/s not displaying on the run-lists within the TRIPS Web Application: 

**Step 1 -** From the main menu select *“Allocations”*.

**Step 2 -** Navigate to the date that the booking/s not populating on the run sheet are on and click on the run to view all allocated bookings. 

**Step 3 -** Locate the booking that is missing from the run sheet and click on the icon beside the Clients name to open the *“Booking Details”* window. 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=7d00e48a-9db3-4218-b349-f54371d31bff)


**Step 4 -** Check the status of the booking. Ensuring *‘'future’'* is selected and not *‘'waiting verification’'* .

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=5d24cbe4-fb04-48d8-b769-69bfb05cc687)


### EXAMPLE 1- Example of a booking with a status of “Waiting verification” below - 

The booking for Nikki Lodding, scheduled for 7:56am is missing from the run-list as the status of her booking was waiting verification. 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=b8ddf996-9737-41a8-b52e-83857acc9438)


**EXAMPLE 2- Example of run-list with booking status updated to future below -** 

The booking for Nikki Lodding, scheduled for 7:56am is now visible on the run-list as the status was updated to future. 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=246e63f7-f5e0-4758-bdab-1bf490fb29b4)


**Step 5 -** If your issue persists, please contact our Customer Care Team
[TRIPS Web how to contact Support](https://support.caremaster.com.au/en-us/articles/trips-web-how-to-contact-support-7KtVsxRTy2)