---
title: "TRIPS Web - Content missing from the application"
description: "From time to time some Users may experience content missing from the pages within the application. This guide will assist with trouble shooting this issue."
canonical_url: "https://support.caremaster.com.au/articles/trips-web-content-missing-from-the-application-t5Eld1kxZV"
md_url: "https://support.caremaster.com.au/articles/trips-web-content-missing-from-the-application-t5Eld1kxZV.md"
---
# TRIPS Web - Content missing from the application

From time to time some Users may experience content missing from the pages within the application. This guide will assist with trouble shooting this issue. 

## **Instructions:**

**Step 1 -** Sign in to TRIPS Web.

**Step 2 -** Go to the *‘'Clients’'* page and search for ‘'Test’' to locate a test client, then click on the clock icon to create a booking.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=374e2494-4962-4f7f-9d34-c0a01a675946)

**Step 3 -** Go through selecting the following fields that are outlined in red to see if the data within the drop-downs populates or is blank.  

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=46bb8bb8-b28e-484e-9165-6f30a630a260)

Missing data will present like pictured in the below image: 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=54cf9bb1-feb5-4dc0-800f-1db97aa4689c)


**Step 4 -** To resolve this issue, follow the following steps: 
Right click within the browser page and click *“Inspect”*.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=9a60a4a3-c366-45fd-ad6c-ced78fe286dd)

**Step 5 -** If using Google Chrome click on the >> icon and select *“Application”*.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=fd5861f0-105d-4cd8-9e24-488168951511)

**Step 6 -** If using Microsoft Edge  click on the + icon and select *“Application”*.
 ![](https://support.caremaster.com.au/api/attachments.redirect?id=7f391cab-df29-4b73-95da-6440b3d75cb8)


**Step 7 -** Once you have opened Application within the Browsers inspection window click on the drop down arrow beside “Local Storage” and right click on the URL. Click clear. 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=d9f23f4d-e861-4023-9894-1eac74ca63b0)


**Step 8 -** Close the Inspection window and refresh the page. Noting you may be required to login to the application again. 


**Step 9 -** If you are still unable to view required data, please contact our Customer Care Team. 

<https://support.caremaster.com.au/>