CareMaster

TRIPS Web

TRIPS Desktop

📘 Customer Care Team Contact Information

# 📘 Customer Care Team Contact Information 

For any support-related inquiries or issues, please contact our dedicated Customer Care Team using one of the following contact options.

## **Option 1:** **TRIPS Web Help Centre**

By clicking on the *“Help Centre”* button within your TRIPS Web application and typing in your question. If there is no appropriate answer returned, click *‘'Contact Support’'* and from there you will be able to log a ticket.


 ![Click on "Help Centre in the Application" ](https://support.caremaster.com.au/api/attachments.redirect?id=41d97004-ad16-48cb-9e35-f4ceabb2ba27 " =317x")

 ![Type a full question into the available field](https://support.caremaster.com.au/api/attachments.redirect?id=d3e61c2b-cd6d-46b7-9913-292c620ad94a)

 ![Answer will display. If help still needed, click on "Contact Customer Care" ](https://support.caremaster.com.au/api/attachments.redirect?id=2547b6e0-b176-40df-be43-0c2849ef0bc1)

 ![Complete enquiry form → check the reCAPTHCHA → click on "Submit" ](https://support.caremaster.com.au/api/attachments.redirect?id=2d63253d-abc3-431a-a15e-67b1769d28bf)



## **Option 2:** **Support Portal**

By visiting the following link <https://support.caremaster.com.au/>

 ![TIP - Type a full question, rather than just one word](https://support.caremaster.com.au/api/attachments.redirect?id=11b46348-42c6-483a-afb6-1c20a0bed0cb)

 ![If no answer found, click on "Submit a Ticket" ](https://support.caremaster.com.au/api/attachments.redirect?id=3676f8b0-009f-496d-bbd8-38cc8eb8267a)

 ![Fill out all fields and include as much information as possible](https://support.caremaster.com.au/api/attachments.redirect?id=b2b8bb62-6963-49be-ae12-3ba4e25faef7)

## **Option 3:** **Customer Care Team via Phone**

By calling the phone number issued to you by your Customer Success Specialist. (Reminder to please use the Help Centre first before calling the Customer Care Team, unless you have an urgent issue). 