---
title: "TRIPS Web - Incident Management"
description: "Incident Management Page"
canonical_url: "https://support.caremaster.com.au/articles/trips-web-incident-management-WURMgM2gjw"
md_url: "https://support.caremaster.com.au/articles/trips-web-incident-management-WURMgM2gjw.md"
---
# TRIPS Web - Incident Management

## Incident Management Page

Incident Management makes it easier to capture, manage and monitor incidents from within the platform. Incidents can be reported from the Driver App and managed through the TRIPS Web Portal, providing a central place to review, update and track incidents from start to finish.

 ![Incident Page ](https://support.caremaster.com.au/api/attachments.redirect?id=e1f94de3-b952-4cd6-8728-371d32f990fa " =1896x502")

## Incidents List

The Incidents page gives organisations a central location to view and manage all reported incidents.

* View all incidents in a single list.
* Quickly see key incident information at a glance.
* Open incidents to review or update details

 ![Incident list](https://support.caremaster.com.au/api/attachments.redirect?id=409be11c-2fd2-41fd-8f21-3a6620365565 " =1896x502")

## Filter Incidents

Find the incidents you're looking for faster with the filtering options.

You can filter incidents using a range of criteria, helping you quickly locate specific records without searching through the entire list.


 ![Filter options](https://support.caremaster.com.au/api/attachments.redirect?id=293a5364-98a9-4aa5-a44f-430afef71127 " =612x482")

## Create and Edit Incidents

Incidents can be created and managed directly from the TRIPS Web Portal.

This allows office staff to:

* Create new incidents.
* Update incident details.
* Progress incidents as they are reviewed and resolved.

 ![Create Incidents](https://support.caremaster.com.au/api/attachments.redirect?id=eecb0e24-4de1-420a-8e66-c17072f83227 " =1246x673")


 ![Edit or delete incidents](https://support.caremaster.com.au/api/attachments.redirect?id=93380ce1-2431-4fe8-b673-08b2571e4f24 " =1892x382")

## Delete Incidents

Where appropriate, incidents can be deleted from the system.

> **Note:** Only users with the appropriate permissions will be able to delete incidents.


 ![Delete warning message](https://support.caremaster.com.au/api/attachments.redirect?id=66a8a247-621c-4035-afb3-c16439b46ddb " =640x196")


 ![Viewing deleted incidents](https://support.caremaster.com.au/api/attachments.redirect?id=997303a6-9bef-4d97-acff-8f718f7d2ff1 " =1762x408")

## User Permissions

Role-based permissions have been introduced to control access to Incident Management.

Administrators can determine which users are able to:

* View incidents.
* Create incidents.
* Edit incidents.
* Delete incidents.

This provides greater control over who can access and manage incident information.

 ![Permissions for incidents](https://support.caremaster.com.au/api/attachments.redirect?id=d6833b5d-3b8f-4c4e-b64c-487c9032abc5 " =1063x527")

## Email Notifications

Stay informed when new incidents are reported.

Users who have opted in to receive Incident notifications within their user profile will automatically receive an email whenever a new incident is submitted.

This helps ensure the appropriate staff are notified promptly and can begin reviewing the incident without delay.

 ![Notification preference](https://support.caremaster.com.au/api/attachments.redirect?id=5daa5278-ba5a-4423-ac98-c581df11228e " =1062x197")


 ![New incident email](https://support.caremaster.com.au/api/attachments.redirect?id=851e2760-2a43-4956-8960-b6386b102d8e " =597x367")