TRIPS Web - Message Center

The TRIPS Web Message Centre allows Drivers and Office Users to communicate instantly between the TRIPS Driver + App and the TRIPS Web application. This guide provides step-by-step instructions on sending and receiving messages within the TRIPS Web application.

For instructions on sending and receiving messages via the TRIPS Driver + App, please refer to the guide: TRIPS Web - Driver's App Guide office users can send messages to:

• An individual driver
• Multiple selected drivers
• All drivers

Messages sent from the TRIPS Web Message Centre are delivered directly to drivers via the TRIPS Driver + App, just as messages sent from drivers in the app are received in the Web Message Centre. This ensures timely and consistent two-way communication. PLEASE NOTE: There are currently no Region restrictions for the Message Centre Functionality.

To Message a Driver/s within the TRIPS Web Application:

Step 1 - Select the Message a Driver Button

• Click the blue Message a Driver button located in the bottom-right hand corner of the TRIPS Web application.
• This button appears in the same location across all areas of the application, making it easy to access from anywhere within TRIPS.

Step 2 - Choose Who to Message

• Message a Driver - Sends a message to a single driver.

• Message Selected Drivers - Sends a message to multiple selected drivers.

• Message All Drivers - Sends a message to all drivers.

Step 3 - Composing a Message

Message All Drivers

• Selecting this option opens the chat window immediately.

• Simply write your message and select the Send icon.

• There is no need to select any drivers.

  

Message Selected Drivers

• A search box will appear where you can search for and select the drivers you wish to message.

• Each selected driver will appear as a green tile.

• Drivers- tiles can be removed by selecting the × in the top-right corner of the tile, beside their name.

• Multiple drivers can be selected.

• Below the search box is the message field, where you write your message.

• Select the Send icon to deliver the message.

  

Message a Driver

• A search box appears for you to search and select the single driver you want to message.

• Below the search box is the message field, where you write your message.

• Select the Send icon to deliver the message.

  

  

Step 4 - Receiving Messages

• When a new message is received:

  • A red number will appear on the Message a Driver button indicating the number of unread messages.

  

  • The browser tab will also show a pulsing red dot to indicate a new message.

  

• New Message/s display as a blue banner across the top of the open Message Centre window, showing:

  • Driver name

  • Time since the message was received

    

  • Multiple chat tabs can be open simultaneously.

  

PLEASE NOTE:

• Opening a message does not mark it as read for other users.
• Replies sent by you or others are visible to all users within the application.

Step 5 - Closing the Message Centre properly

1. Select the × beside the driver’s name in the chat tab.
2. Select the back arrow.
3. Click Close Chat Window.

PLEASE NOTE: If these steps are not followed, the chat window may reopen when navigating to other areas or tabs of the application.

PLEASE NOTE: Message Centre Functionality can be disabled via Organisation Settings > Driver App Settings