--- title: "TRIPS Web - Message Center" description: "The TRIPS Web Message Centre allows Drivers and Office Users to communicate instantly between the TRIPS Driver + App and the TRIPS Web application. This guide provides step-by-step instructions on sending and receiving messages within the TRIPS Web application." canonical_url: "https://support.caremaster.com.au/articles/trips-web-message-center-DH4XkZ8kMO" md_url: "https://support.caremaster.com.au/articles/trips-web-message-center-DH4XkZ8kMO.md" --- # TRIPS Web - Message Center The **TRIPS Web Message Centre** allows Drivers and Office Users to communicate instantly between the **TRIPS Driver + App** and the **TRIPS Web** application. This guide provides step-by-step instructions on sending and receiving messages within the TRIPS Web application. For instructions on sending and receiving messages via the **TRIPS Driver + App**, please refer to the guide: **[TRIPS Web - Driver's App Guide](https://support.caremaster.com.au/en-us/articles/trips-web-drivers-app-guide-LzA0p6qEWi)** office users can send messages to: * An individual driver * Multiple selected drivers * All drivers Messages sent from the **TRIPS Web Message Centre** are delivered directly to drivers via the **TRIPS Driver + App**, just as messages sent from drivers in the app are received in the Web Message Centre. This ensures timely and consistent two-way communication. **PLEASE NOTE:** There are currently no Region restrictions for the Message Centre Functionality. ## **To Message a Driver/s within the TRIPS Web Application:** ### **Step 1 - Select the *Message a Driver* Button** * Click the blue ***Message a Driver*** button located in the bottom-right hand corner of the TRIPS Web application. * This button appears in the same location across all areas of the application, making it easy to access from anywhere within TRIPS. ![](https://support.caremaster.com.au/api/attachments.redirect?id=405aba3e-bb70-4a6c-8b3c-2d9d5223d045) ### Step 2 - Choose Who to Message * **Message a Driver** - Sends a message to a single driver. * **Message Selected Drivers** - Sends a message to multiple selected drivers. * **Message All Drivers** - Sends a message to all drivers. ### Step 3 - Composing a Message **Message All Drivers** * Selecting this option opens the chat window immediately. * Simply write your message and select the **Send** icon. * There is no need to select any drivers. ![](https://support.caremaster.com.au/api/attachments.redirect?id=a9baeaf8-e9f5-466a-97fc-062b82d586a5) **Message Selected Drivers** * A search box will appear where you can search for and select the drivers you wish to message. * Each selected driver will appear as a green tile. * Drivers- tiles can be removed by selecting the **×** in the top-right corner of the tile, beside their name. * Multiple drivers can be selected. * Below the search box is the message field, where you write your message. * Select the ***Send*** icon to deliver the message. ![](https://support.caremaster.com.au/api/attachments.redirect?id=3cc68748-9d63-4f1d-b568-d612a7a083d4) **Message a Driver** * A search box appears for you to search and select the single driver you want to message. * Below the search box is the message field, where you write your message. * Select the ***Send*** icon to deliver the message. ![](https://support.caremaster.com.au/api/attachments.redirect?id=085fd893-5601-4b34-b685-827031d6d589) ![](https://support.caremaster.com.au/api/attachments.redirect?id=d3b571f4-ecc4-4983-a8da-b5cc05c93658) ### Step 4 - Receiving Messages * When a new message is received: * A **red number** will appear on the ***Message a Driver*** button indicating the number of unread messages. ![](https://support.caremaster.com.au/api/attachments.redirect?id=14b18918-e8be-46ac-9577-91de904e53ea) * The browser tab will also show a ***pulsing red dot*** to indicate a new message. ![](https://support.caremaster.com.au/api/attachments.redirect?id=ea0573ba-1ca0-405b-8976-e8a5480b9e43) * New Message/s display as a blue banner across the top of the open Message Centre window, showing: * Driver name * Time since the message was received ![](https://support.caremaster.com.au/api/attachments.redirect?id=416ad84e-b38c-4e47-aea2-484f54542ec5) * Multiple chat tabs can be open simultaneously. ![](https://support.caremaster.com.au/api/attachments.redirect?id=4fbbb5e0-b73a-4f3a-a996-8cddeacf037d) **PLEASE NOTE:** * Opening a message does not mark it as read for other users. * Replies sent by you or others are visible to all users within the application. ### **Step 5 - Closing the Message Centre properly** 1. Select the **×** beside the driver’s name in the chat tab. 2. Select the **back arrow**. 3. Click **Close Chat Window**. **PLEASE NOTE:** If these steps are not followed, the chat window may reopen when navigating to other areas or tabs of the application. ![](https://support.caremaster.com.au/api/attachments.redirect?id=08d2dc77-f7f9-4d94-ade3-d5edf31add65) ![](https://support.caremaster.com.au/api/attachments.redirect?id=eddc75bc-877c-4628-989e-c4b44c05d173) **PLEASE NOTE:** Message Centre Functionality can be disabled via ***Organisation Settings*** > ***Driver App Settings*** ![](https://support.caremaster.com.au/api/attachments.redirect?id=b11782d3-c7dd-4a7e-b521-ef206f73c933)