---
title: "TRIPS Web - Organisation Settings - Cancellation Reasons"
description: "Cancellation reasons are the reasons populated within the drop down menu and selectable when a User selects “Cancel” against a Client’s booking/s. An Organisation may wish to review cancellations, and therefore these reasons are able to be pulled within the query builder."
canonical_url: "https://support.caremaster.com.au/articles/trips-web-organisation-settings-cancellation-reasons-z3Y6TkQjxi"
md_url: "https://support.caremaster.com.au/articles/trips-web-organisation-settings-cancellation-reasons-z3Y6TkQjxi.md"
---
# TRIPS Web - Organisation Settings - Cancellation Reasons

Cancellation reasons are the reasons populated within the drop down menu and selectable when a User selects “Cancel” against a Client’s booking/s. An Organisation may wish to review cancellations, and therefore these reasons are able to be pulled within the query builder. 

At time of System stand up a number of Cancellation reasons are added. On review of a companies Service Configuration Document, these cancellation reasons are then added to, removed or edited to meet a companies cancellation policies. An Organisation at any time can then add, remove or edit in future, if and when required.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=087ddfbc-af61-439f-89db-f6b3b8121017)

## 

To edit, remove or add a Cancellation Reason-

**Step 1 -** Click on your name in the top right hand corner and select *“Organisation Settings”* from the drop down menu. 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=b934d9bb-53c5-46f1-a90c-c8a19b04cd5e)**PLEASE NOTE:** A Users role and permissions will determine if the Organisation Settings page is visible to the User.  

**Step 2 -** Click on *“Manage Cancellation Reasons”* within the *“Cancellation Reasons”* tab.
 ![](https://support.caremaster.com.au/api/attachments.redirect?id=c8d87b89-755f-42e5-9ec8-ab7683f00aec)


**Step 3 -** To edit an existing Cancellation Reason click on the 3 vertical dot menu. Alternatively to add a new reason, click on *“Create New”* to populate the “*Create Cancellation Reason” window.* 
**PLEASE NOTE:** During the Onboarding process the initial cancellation reasons required by the Organisation will be configured. 
 ![](https://support.caremaster.com.au/api/attachments.redirect?id=19aee91b-5a33-4618-bc3d-2c8aa9af306b)
**PLEASE NOTE:** When creating a cancellation reason it is possible to link a cancellation charge to a  reason. This can be a percentage of the bookings cost or a fixed amount. 


 ![](https://support.caremaster.com.au/api/attachments.redirect?id=89212259-43d4-47df-9fe8-c3bd65f81ff7)


 ![](https://support.caremaster.com.au/api/attachments.redirect?id=2ef7441f-7a87-4fef-a4de-8f52e9b9bfaa)

When a user uses the applicable reason when cancelling a booking, they will clearly see that a cancellation charge will apply. **NOTE:** A user does have the option to waive the fee. 

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=980e9104-9c35-4230-a3c5-7e6ff1e4e2bb)