---
title: "Upload the Claims file back into CareMaster"
description: "Before Generating statements checklist:"
canonical_url: "https://support.caremaster.com.au/articles/upload-the-claims-file-back-into-caremaster-5G6Agpsn3m"
md_url: "https://support.caremaster.com.au/articles/upload-the-claims-file-back-into-caremaster-5G6Agpsn3m.md"
---
# Before Generating statements checklist:

Please review and complete the steps below. If these actions are not taken, participant statements will be generated with missing or incorrect information.

**1️⃣ Finalise your claims**  Complete all claiming in the **Aged Care Provider Portal**, then:

* Download your **Payment Statement XML file**
* Upload it into CareMaster

👉 Only **claimed supports** will appear in Participant Statements.  This ensures **accurate subsidy and participant contribution amounts** for the statement period.

📘 Help guide:  __<https://support.caremaster.com.au/en-us/articles/payment-statement-upload-reconciliation-vNkhA44sHH>__


**2️⃣ Re-upload recent payment statements**  If you have already uploaded payment data, please **re-upload XML files for:**

* November / December  / January  / February

This is required due to improvements to reconciliation and budget attribution.

Upload via: **Support at Home → Claiming → Bulk Upload**


**3️⃣ Re-download older XML files (if applicable)**  If your XML files were downloaded **before 23 January**, you must:

* Re-download them from the Aged Care Provider Portal
* Re-upload them to CareMaster

**Why?**  Services Australia resolved an issue on **22 January** where budget drawdown data was missing from XML files.  Files downloaded earlier **do not contain the required information** for accurate statements.


Go To Support At Home > Claiming > Bulk Upload

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=d971ff46-b374-46bc-8f60-26d602a9f804 " =214x98")Select +Upload new XML

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=143fa221-92f1-4827-9908-8821679f3975 " =1527x450")

Browse for your file or drag and drop for an upload

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=051bd52a-61b4-47b9-8999-469642a93da4 " =438x165")

It will then display as an uploaded file;

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=d62aaa77-377a-43ce-b9b5-53eeb49d4114 " =1209x79")

You can now generate your SAH Statements.