--- title: "User Guide: Client App - Participant & Family Guide" description: "Client App - Participant & Family Guide" canonical_url: "https://support.caremaster.com.au/articles/user-guide-client-app-participant-family-guide-TyUbRVkZpw" md_url: "https://support.caremaster.com.au/articles/user-guide-client-app-participant-family-guide-TyUbRVkZpw.md" --- # **Client App - Participant & Family Guide** ## Step 1: Invitation to join the CareMaster Client App Depending on your providers CareMaster configuration. You will receive either an Email or SMS welcoming you to their organisation.  In the message it will advise:  **Email recipients:** Your password has been sent to you via a separate email.  **SMS recipients:** Your password has been sent to you via a text message. CareMaster does not display the password to your provider. The passwords are generated by the system. Refer to second Email or SMS to access your password. Please contact your provider if you need them to resend you the invitation and the system generated password.   ## Step 2: Download the CareMaster Client App On your mobile device go to the App Store (iPhone) or Google Play Store (Android). ![](https://support.caremaster.com.au/api/attachments.redirect?id=09a99796-1e18-45af-968b-f14b48de00d1) **iPhone/iPad Users**   1. Open the App Store 2. On the app navigation bar, tap Search. 3. In the search field type CareMaster Client 4. Press the search button. 5. Tap on the Get button next to the CareMaster Client App to download the app.  **Android Users**  1. Open the Google Play Store 2. In the search field at the top of your screen enter – CareMaster Client 3. Press the search button, 4. Tap on the CareMaster Client App. 5. Press the Install button. ## Step 3: Logging into the CareMaster Client App Open the CareMaster Client App on your device. **For the first time when the app opens.**  1. Please refer to your provider’s client app welcome email. The email will contain your username and the Provider Code. Your login password will be sent via a separate email or SMS. 2. Enter the provider’s 4-digit provider code. 3. After entering the provider code, the app will open on the login screen.  4. Enter your username.   5. Enter your password. (Refer to your providers second email or SMS containing your password.) 6. Tap on the Remember Username. This will save you having to type your email address in, the next time you log into the app.  ![](https://support.caremaster.com.au/api/attachments.redirect?id=dcc1b1dd-1e1c-4923-83d3-b902073719b5) Please contact your provider, if your unable to log into the CareMaster Client App. ## **Step 4: Client app home screen** After logging into the app, it will open on the home screen. The screen opens on the current day of the week.  Tap on the arrows next to the date to change the days. To view any previous or future supports If you have supports scheduled with your provider, the supports will be displayed in blue. ![](https://support.caremaster.com.au/api/attachments.redirect?id=4d898a23-9f49-4296-a5d4-99813d3161eb) Each support displays the: * Support Item * Date of the Support * Time * Support Workers Name and their CareMaster profile image. Tap on the supports to view more details. ![](https://support.caremaster.com.au/api/attachments.redirect?id=d6370148-0af0-4ac5-b92d-ceb7458293ee) The support displays the: * Quantity * Cost per unit – (cost of the service item) * Total cost Tap on the arrow to go back to your previous screen. ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412771/original/eFQPvyoCRO4r675IS3dm-UD1g_AwSWBVfQ.png?1696827300) ## Step 5: How to request a support. The functionality of the Client App may vary based on your providers' CareMaster setup.  The App enables users to submit support requests. To request a support, press the request support button. ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412780/original/rd7CkRJga5UuHoyZGrnoWbO54sXZkY6h5g.png?1696827300) 1. Enter the Date, Start and End times of the support. 2. Enter any notes for your provider. 3. Tap the Submit Request button, to notify your provider. ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412784/original/_D_WmRQwl7XSvqDATYJ7Ne3z-PNpvTCOTA.png?1696827300) The status of the requested support will update in the Client App after the provider has Approved or Denied the support. ##  Step 6: How to cancel a support.  The app allows users to cancel their scheduled supports.  Please note depending on how much notice has been provided. Your provider may charge for the cancellation. Contact your provider if you have any questions before cancelling a support. 1. Tap on the arrows next to the date and select to the day required.  ![](https://support.caremaster.com.au/api/attachments.redirect?id=74a62678-47b2-4429-b940-a557e7ce90be) 2.  Tap on the support you need to cancel. ![](https://support.caremaster.com.au/api/attachments.redirect?id=c822cdc0-b506-403d-954e-727cbf345600) 3. The support will open, scroll down and press the Cancel Support Button ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412798/original/5o7apBhXvYE9gsy4iC7O8f5uPgRFX7YQ-g.png?1696827300) 4. A notification will be displayed. Press the Yes button to confirm the cancelation. 5. This will notify your provider the support has been cancelled. ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412772/original/LE5ozim_kLNZLvrLsvpShlDnbD2eJFu6UA.png?1696827300) 6.  After your provider receives the cancellation, the support will be displayed red on the app Home Screen ![](https://support.caremaster.com.au/api/attachments.redirect?id=1779f00d-2839-42a9-9f1c-0c57324c631b)   ## Step 7: My Funding  Depending on your providers CareMaster configuration, this feature below may not be available. If you have provided your funding information to your provider. The app can display the total and amount spent for each of your funding categories. * To view the funding information. On the app navigation bar tap My Funding.  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412774/original/e5lGOPHB4UIudRtTntFtwoh2P0SpiBtULg.png?1696827300 " =371x") * The categories display the original starting total and how much has been spent on supports.   ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412776/original/yhbMYWxgYwzHMVtizv_3Zg8d2VqWxpqwgw.png?1696827300) Contact your provider if you have any questions regarding your funding categories.    ## Step 8: Menu Button    On app navigation bar, tap on the Menu Button to access: * My profile * My Documents * News  * My leave request. * Report Errors and Bugs - (Please contact your provider) About Log out of the CareMaster Client App.   ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412786/original/5oLwijs_tG0eg464nmXkVbpdLvONosQJLw.png?1696827300) ### **My Profile** To update your profile, tap on My Profile button. The My Profile screen allows the user to update their: * Photo * Email * Phone number  * Mobile number   Tap the Save Changes button after updating the information. ![](https://support.caremaster.com.au/api/attachments.redirect?id=c7554d2e-2a46-4e9f-b95e-54264a428d18) ### My Documents To add new documents and view existing the documents shared by your provider tap on the My Documents button.  * Existing documents will be visible in the list. Tap on the item name to view document * Add a new document. Tap the green + button.  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412792/original/xjuV92O8Ypjyi8N6e_GHoRdCW6IqO-IefA.png?1696827300) * Select the document category. (Please contact your provider if you have questions regarding the document category)   * Attach the item: Audio recording, Take a photo, Selecting an existing photo or Attaching a file. * Press the Submit button to upload the document. ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412797/original/rtmLbNwL-nf6ZHwoI-L75FyjeyVJXPA8HQ.png?1696827300) ###  News  The news function enables your provider to send their participants information.  To view the News items, tap the News button.  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412790/original/kWUt-iHbYdynjRPc5-wwNk0B_4hE-a6P5w.png?1696827300)  Tap on the item to view the information. ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412788/original/6dfIhNVEvNFNaP6ImLb2sGKKEoKR-x_row.png?1696827300)   Press the back button the return to the Menu screen.   ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412778/original/TnyWqkF091U1Scoti8KsLueOMhm_0QBaVA.png?1696827300 " =370x") ### My Leave Request To notify your provider you are going on leave such as a holiday. 1. Tap My Leave Request. 2. Tap the Add Leave Request button, to notify your provider when you are going on leave.  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412794/original/uQCdkQ5FJPHe-diO21n6uKBEz1-ti2p1ZQ.png?1696827300) 3. Enter your leave Start and End date, select a reason and press the submit button.  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412799/original/1isdbxWfsI5nwNJlNrMYxWgoElzDGBfrkw.png?1696827300)   4. The Leave Request will be sent to your provider.  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412801/original/EVfJbkTGNNAojc2WeUnGmyySn0ldZ8t5sw.png?1696827300) ### Report Errors and Bugs Please notify your provider if you experience any issues with the app.   ### About  The about button provides the details of the version of the app installed on your device. Your provider may need to refer to this information, if you are experiencing an issue with the app. ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412789/original/cfTeZHcQYZBTrRgryG6r_Dr4AF8WKlcy5A.png?1696827300)   ### Logout Tap the log out button if you if you would like to log out of the CareMaster Client App.    ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412783/original/z49_KEVAyKMXW5AzIQja-4iPslwU0Xe7EA.png?1696827300)    ## Step 9: Change/ Forgot Password To change your password or if you cannot recall your current password.  1. On the app login screen press the forgot password button ![](https://support.caremaster.com.au/api/attachments.redirect?id=4ca3cf80-1948-44f7-b926-c10fe38507eb) 2. When changing passwords, they must be a minimum length of 8 characters. 3. Enter your username and press the Email Reset Code button. An email will be set to you enabling you to update your password.  4. After you have updated your password return the app login screen. Please contact your provider, if you require a new password to be sent to you via SMS.   ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51125412793/original/wp88GMDt8NrT30x85OeAy_QbDJI_ZUzBpQ.png?1696827300)