We’re pleased to share the latest updates and fixes in this release to keep things running smoothly:

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/14190e08-d9cd-431a-b095-81a6df6b42f7/59c3c87f-efb3-4225-afca-bac2773a67a8/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34BQ6HVND%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T150649Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGeuQmozgCJtURNzdZG5dSIWxinBUh7Y0A8xo83l3JNoAiEA53ddJp6N0tuOAnIKKkTk1q7b43IvPziCbgC9Snm%2FW8Aq5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKJe6DezwYuJf4VArSq6BaSxMBbEu8%2B%2BmISIDHOQyqxchNGtcsO6g2cBH7%2BzRL%2Buj75Zk%2FTsZt3Y1WWMxtMcYkEgopnqSaWVj94fmPgOJI35EFo19hHeZOcfrEq9WPtF4tFjtIcXeT7U%2FhXWvFR7FqUhI7GP4%2Fe6U9PewSmC7baWCHb5WIeJC19FyO3BZW8uBKU7TOlTz9UE89kaIdCBj0DI6v%2BA3Y2X7ZfGjMQlf7myXVGDU%2BFE54a5SqAPbEHD2VA9FFwQNDu9J6XE%2BVSL2Aa92rjkPKQ%2FSeTqCyYfEq8Fh%2B3Q%2FcJdo8wpnJebUdmcAH77G5c56dfIrtX5SZFuwo57rofuNMsNrKVuG88eRVwCIwy5u8xVibifAEXQ4cH1PCvT4%2BsV0lrkwnvtIpWkjvtM0ncibWZNJ6jHE25reTuCnJxplgDD%2FK6bVJXDNPNhJtWyn1yya1Mkl%2F07OA%2Fbkl3JQvlZzyYUJDrZY1B5E3%2FX%2FSTZtQ0iZHXLAkkN1LzUx7GHbT8JCZX8VyZkAXuwN1MP9SzWMSNOwZeKBCAYG3y%2Fu2sSxt3kcDDczWprDczv%2BUoWLev7f%2BOug9ZQd%2FxLULalRF4HnhNSDyFOSAe5jo8WhkZS%2B73CvEQY7Rfpv2gHEwT1T3M4hMZRF28oUyVqKGf2voCURHnyeZ9d2wQI0GoMbQYgP7POsRvAftmOrEWUm5kPLHxa1XA5aUyLLQY%2BiMfneyqbe%2BAjdSuJVLxKH3infANLBPrmKvMJNj02Vgbznq8geeFaqIiLr9WTG8P8TZ0z182A7JBMXJFeJ25NvRhIB39NAMDl6FgN0uug1q4LSFYM2iAJleC%2BHjA6mMFBI55VzMDAF2fLVasbkGMbkaTCKPeBPaFFIc4SaQl4oeFWtOBrIPPcO4oKbFSuYruy4M51uSNVLeze38m7W0RPk2FBZISbBoC%2FoYYmMLLQ%2BM4GOpAB6FxyT5zcOuLx%2FQJ07I78plwlrXgJpwVRXxs9uCR84lxs05wJuWGJp1dXJq1bjN8HSgb3fu2ElTBnwr11A6Wvov7vHtfSoR4R1jjCHHszqReC8ZSyAGBff7pL%2BBBR%2BvyUGO%2BHBUDo4BbCa1iLDcxeIPySBGzU9j6ZXNIJw1DkypF%2BpoNTtI1xPY4GXxkx1%2Fig&X-Amz-Signature=1b270efd45e4d3353cef1cc274e927c29e64fd4692e39fe3356cdcdb7be0eba8&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

We’re pleased to share the latest updates and fixes in this release to keep things running smoothly:


## 🛠️ **Updates and Improvements**

**Electric Wheelchair & Non-Transfer Manual Wheelchair Seat Allocation Update**
We've resolved an issue where Electric Wheelchair & Non-Transfer Manual Wheelchair bookings were incorrectly sent to the optimiser as requiring backseat access. The optimiser will now interpret Electric Wheelchair & Non-Transfer Manual Wheelchair requirements correctly to ensure more accurate vehicle matching.

**Group Booking Stop Deletion Fix**
When removing a stop for an individual client in a group booking, only the selected client’s stop was being deleted. Now, when removing a stop for an individual client within the group booking, it will remove that stop for all clients within the group booking. This enhancement improves control and clarity when managing group bookings.


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Thank you for being part of the TRIPS community! We’re committed to continually improving your experience. If you have any questions or need support, feel free to reach out to our team.

Release Notes 2.76.1

Release Notes 2.96.0 

Release Notes 2.99.0 

Release Notes 2.98.0 

Release Notes 2.95.0

Release Notes 2.97.0

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Release Notes 2.96.2

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Release Notes 2.65.1

Release Notes 2.65.0

2025 Release Notes

Release Notes 2.109.0

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Release Notes 2.110.0

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2026 Release Notes

Release Notes 2.31.0  

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Release Notes 2.28.0

Release Notes 2.24.1  

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Release Notes 2.33.0 

Release Notes 2.64.0

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Release Notes 2.53.0 

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Release Notes 2.38.0

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Release Notes 2.36.0

Release Notes 2.35.0 

Release Notes 2.34.0 

Release Notes 2.32.0

Release Notes 2.25.0

Release Notes 2.24.4

Release Notes 2.24.2

Release Notes 2.24.0

2024 Release Notes

TRIPS Web Release Notes

TRIPS Web - Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

CareMaster

Release Notes 2.76.1

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Release Notes 2.76.1

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