The roster section of CareMaster is a visual representation of what's in the Supports section. You can visually see what participants are scheduled for when, view unassigned supports, and see your worker's schedules at a glance.

The roster section of CareMaster is a visual representation of what's in the Supports section. You can visually see what participants are scheduled for when, view unassigned supports, and see your worker's schedules at a glance. 


# Navigation

Each of the rosters have the same navigational/view buttons up the top. 


 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51063926279/original/kwLNjDyJGjqPsoJFy8KIz7cw3ke7jEwvyA.png?1658803400)


The buttons on the top left include the arrow keys to go the next/previous time period, displaying the roster that includes today's date, the option to transpose the roster between Horizontal/Vertical, a calendar for selecting the date (available only in Day view), a Print button and Email button.


The *Day/Week/Fortnight/Month* options allow you to set the time period being shown. Depending on the view selected and how many staff/supports/clients your organisation has, your roster can become too crowded to read easily, This is where the *Filters* button will come in handy - after clicking on this you'll have the option to set one or more filters to only show the supports you wish to see. To remove a filter you've placed on there, click on the *Filters* button again and click *Clear* next to the filter you wish to remove. 


The *Manage* button allows you to make changes to your supports in bulk. This needs to be used carefully however, please read the guide [here](https://support.caremaster.com.au/articles/how-to-use-the-manage-button-to-change-supports-0S2rOu0CRr) before using it. 


The Resource views button allows you to change the layout of the roster by certain resource views. In resource views, the roster events are grouped by *resource* when calculating the totals - grouped by worker, by participant, by vehicle, etc. So if you are viewing the worker roster, and two workers have a Support at the same time, then both supports will contribute to the total.  For example, when viewing the worker roster, if Jack and Jill are both assigned to the same 2 hour Support for Jane, then their totals will each say "2 hours" and the grand total will be "4 hours".


The Grid views button allows you to change the layout of the roster by certain grid views. In grid views, the roster events are grouped by *date* when calculating the totals. For example, when viewing the worker roster, if Jack and Jill are both assigned to the same 2 hour Support for Jane, then the total for that day will say "2 hours" and the grand total will be "2 hours".


# Roster Types

For all roster types, single click on any roster item to view a summary of the support, and you can double-click to open the support to edit it. Any supports without at least one worker assigned will be shown in Blue.


*Worker Roster:* This shows you an overview on what your workers have scheduled, and any supports that haven't been assigned. The roster will display pink/white to indicate the worker's availability set in their record with the total hours of scheduled supports shown in blue next to the worker's name. Any unassigned supports will show up at the bottom of the roster.

*Clients Roster:* Similar to the worker roster, the Clients roster shows you a list of your current clients, and the supports they have scheduled.

*Service Organisations Roster:* The Service Organisations roster enables users to view the scheduled supports within each individual Service Organisation

*Coordinators Roster:* The coordinators roster will show the supports that have a coordinator assigned to them. 

*Vehicles Roster:* The vehicles roster will show the supports that have that vehicle assigned to them. 




Roster Page User Guide

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

User Guide: Worker App Guide for Workers

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Case Notes within the App

What is my app PIN?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

Feature Request Form Update

How to Clear Google Chrome Browser Cache?

General

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

Alerts User Guide

How to hide certain alerts?

Alerts

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

CHSP Participant Guides

How to change what shows on the Participant List page?

Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

How to Send SMS/Email Reminders to Clients?

User Guide: Recording Medication Usage for Participants

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to create new Agencies

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to generate a HCP statement for a client?

How to email a HCP statement to a client?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

Adding HCP Km's to a Support and a HCP Statement

How to add an adjustment to a generated HCP statement?

How to regenerate a HCP statement after adjustments?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Unassigned Supports - Coordinators and Vehicles rosters views

How to Email Rosters to Workers?

How to customise the Roster view

How to Email Rosters to Participant?

Service Organisation Roster view

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Using The Roster Optimiser - Single Support

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

How to Create Worker Timesheets

What access does each user level have?

How to Send SMS/Email Notifications to Workers?

Working With Children Checks

Changes to Worker's Emails and Password Reset

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

Staff/Volunteers

How to Claim / Invoice Cancelled Services?

How to create Provider Travel supports to invoice participants and generate worker timesheets.

How to create Service Organisations

Grouped Supports

How to use 'Quick Save' on the Supports Page

Creating Therapy Supports with 50% Travel change.

Creating Supports for a different Time Zone

How to Use the Manage Button to Change Supports?

Creating and editing a Recurring Booking

How do I bill for NDIS transport?

How to restore a deleted support?

How To Limit Support Services to Approved Services Only

How do I Cancel a Support/Shift

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

Supports

Create SaH Supports including Wraparounds & Transport

Support at Home – Release Update 30th October

Participant Statements to be ready by end of February

Support At Home - Implementation Updates

Connect to PRODA and Register / Activate your Device

Syncing Services and Service Organisations

Creating additional Service Organisations & Services for SaH

Sync your Participants

Review the Participants Budget Dashboard

Understanding Programs, Budget Items & Funding Sources

Bulk Exporting for Services Australia for Invoicing & Claiming

Payment Statement Upload / Reconciliation

Upload the Claims file back into CareMaster

SAH Participant Statements

Invoicing for Xero, MYOB & Export Reports

Re-Activate your Device - Expires every 6 months

Support At Home (Aged Care)

Vehicles User Guide

Vehicles

Properties User Guide

Properties

Worker Summary Hours Report

What do the Staff/Volunteer reports show?

How do I change the fields on the worker list report?

Worker Reports

What do the voucher reports show?

Worker Run Sheet Report

Reporting User Guide

What do the property reports show?

What do the account reports show?

Custom Reports for Participants and Staff/Volunteers

What do the supports reports show?

Dashboard Reports - Where do the target figures come from?

Admin Reports

What do the Participant reports show?

Participant Reports

Reporting

User Guide: Documents

Documents

Custom Incident Forms

User Guide to Printing Incidents

Incidents User Guide

Incidents

News Items

CareMaster News

Voucher User Guide

Voucher

User Guide: How to Automatically provide workers access to clients for scheduled supports

How to hide unpublished rosters using Confirmed status

Settings Overview User Guide

What do the System Settings mean?

What do the worker app settings mean?

What do the client app settings mean?

Settings

What is a service statcode?

Admin Overview User Guide

Editing Service Organisation Details

Service Importing - NDIS Price Guide update

NDIS Claims uploads into CareMaster

Statistics User Guide

What do the access permission roles mean?

Child Services Award increase 01.03.2026

Aged Care and Child Services Award Rate Increase 01.01.2025

Aged Care Award Rate Increase 01.10.2025

SCHADS Award Rate Increase 01.07.2025

Award Updates - SCHADS and Child Services

Editing Company Details

External API Integration

DEX Integration

Employment Hero Integration

KeyPay Integration

Integrations

Administration

CareMaster

Roster Page User Guide

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Roster Page User Guide

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