# 🛠️ Updates & Improvements 🌱 

**We are pleased to release several system improvements with this release. Please find below a summary of the latest additions.**


## **Summary of Changes** 

**Participant Contribution Invoicing** 

* Participant Contribution Invoicing is now available via **Xero integration** and **export to MYOB**. 


* A new summary report showing all Participant Contributions to be collected is available at:  **Reporting > Accounts > Participant Invoice Summaries > Support at Home Fees Charged** 

### **Bug Fix** 

* An issue where budget data was removed when unlinking a participant from a Services Australia Care Recipient record—but funding limits were not—has been resolved. 


* If you previously linked participants incorrectly, you may need to unlink and relink them to ensure funding limits are corrected. 

 

### **About Participant Invoices** 

To generate participant invoices in CareMaster: 

* You must have **Xero or MYOB integration enabled**. 


* Alternatively, you can use the new **Participant Invoice Summary Report** to manually create invoices using your preferred method. 

We’ll also be releasing a **new printable, one-page invoice report per participant** very soon — more details to come within the next week. 

 

### **Important: Payment Statement Requirements** 

To invoice participant contributions in CareMaster: 

* You must download the **Payment Statement XML file** for claims processed via the **Aged Care Provider Portal** and upload it into CareMaster. 


* Final confirmed contribution amounts are sourced directly from the Payment Statement. 

A participant support can only be invoiced in CareMaster if it has been: 

* Exported from CareMaster to CSV with a CareMaster-generated **External Reference ID**, and 


* Updated with a Payment Statement containing matching External Reference ID data. 

 

**Support At Home Invoicing for Xero, MYOB & Export Reports**

<https://support.caremaster.com.au/en-us/articles/invoicing-for-xero-myob-export-reports-q5cU2mpfIc>


**Payment Statement Upload & Reconciliation:** 

__<https://support.caremaster.com.au/en-us/articles/payment-statement-upload-reconciliation-vNkhA44sHH>__ 






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2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

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🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

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2025

🚀 Software Release Overview: 16.36 🚀 

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🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

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19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Case Notes within the App

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

What is my app PIN?

User Guide: Worker App Guide for Workers

How to Clear App Cache & Data for Android?

Worker App

User Guide: Client App - Provider Guide

User Guide: Client App - Participant & Family Guide

Client App

CareMaster Mobile Apps

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

CareMaster Data Export

Feature Request Form Update

How to Clear Google Chrome Browser Cache?

General

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

How to submit a feature request

Company Message Centre

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

How to create new Agencies

User Guide: Recording Medication Usage for Participants

How to Send SMS/Email Reminders to Clients?

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to change what shows on the Participant List page?

How to check over reported DEX data? 

What is the CHSP reporting process?

How to create a new client record from a My Aged Care client record snapshot?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

NDIS Splitting Participant funding into different Budgets

Participant/Client Leave Requests

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

How can I add HCP leave for a client?

How to generate a HCP statement for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

Unassigned Supports - Coordinators and Vehicles rosters views

How to Email Rosters to Workers?

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Bulk Optimise

Using The Roster Optimiser - Single Support

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

How to Send SMS/Email Notifications to Workers?

What access does each user level have?

How to Create Worker Timesheets

Changes to Worker's Emails and Password Reset

Working With Children Checks

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

Staff/Volunteers

CareMaster

🚀 Software Release Overview: 16.73.00🚀

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