**Support Form Layout Change/Improvements**

This update includes a huge overhaul of both the supports form and saving supports. This should significantly decrease the time it takes to save big recurring and/or group supports.


When you create a new support or edit an existing one, totals will move up and down on the left side so you can see both the total support cost and client/worker totals at all times as you scroll on the support page.

 

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059678211/original/L6zWrm8EUjp8bHLNTaFn5dplff_rkRe17g.png?1656378207 " =267x")

 

We also have a summary of the support total breakdown at the bottom of the support that scrolls up and down as you scroll so you can see the breakdown at all times.

 

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059678209/original/NpNaiRzj29xFUImXaTTFwmUowzdWCuRS5A.png?1656378207 " =1349x")

 

These changes have also allowed us to add centre capital costings and ratio calculations to supports!

Simply tick the claim centre capital costs box, pick the support item and it will add this onto the support.

 

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059678212/original/lKzsPK8717ta4zLYONaWPigXxwTZy1A8PQ.png?1656378207 " =1327x")

 

For ratio pricing to be applied, click the Calculate button on the support worker : participant ratio section OR the recalculate ratios button on the scrolling side menu. It will pick the most appropriate ratio based on the number of clients and workers assigned to the supports.

 

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059678210/original/iYWZX4sqH4tnoHMyKIOERQY8T67T3j9zcg.png?1656378207 " =1320x")

 

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059678215/original/b-iXpDHtW1bv-7zyCfcRI3DsthgGMbW3oQ.png?1656378208 " =262x")

 

  

**Case Note Templates**

We have added a template field to the case note categories. This allows you to add some prompts to case notes that when selected will display for both app and web portal users.

 

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059678216/original/Yas2gb_mFk-ZMrcXgOEsO3i0MDy9vkbmgA.png?1656378208 " =587x") ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059678217/original/_z4r5JR_W5prChHCVHYCXlKaV-iGDGp6rg.png?1656378208 " =798x")

 

 

**Additions/Changes:**

* Version number added to footer.
* App Setting added to not allow a worker to change availability if worker has a support assigned on that day.
* App Setting added to either show/hide Client Emergency Contacts in the app.
* App Setting added to display the timezone of the support in the app.
* App Setting added to show/hide the add note button on a client record.
* App Setting added to show/hide cancelled supports in the app.
* Notes can now be added for basic subsidy HCP adjustments to display on the statement.
* SCHADS 1/7/22 Award update – Damaged clothing allowance added Earning Rate Assignments.
* SCHADS 1/7/22 Award update – Minimum payment amounts are increased from 1 to 2 hours.
* SCHADS 1/7/22 Award update – Broken shift allowance support added.
* Client Exit Reason field size increased to 1000 characters and a character count added.
* About me and Client Alert fields have had a character count added to let you know how many information you can add to the field.
* When news article added, it will send push notifications to workers app. Can also see who and who hasn’t viewed the article.
  
   ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059678218/original/MMO4s_nJCAgPOJ1hwj1V8Ykw_9EVLduONQ.png?1656378208 " =1641x")


**Bug Fixes:**

* Wrong filters would show when you selected any Staff/Volunteer report after selecting the Participants Assigned report.
* Cancel codes intermittently wouldn’t display correctly when selecting add new support on a participant report.
* If a client had a HCP statement that started partway through a month, their first statement would generate but wouldn’t show in the adjustments section.
* When you edited or created a non-group support and selected a client billable or worker payable support, it wouldn’t display the recalculated total. Invoicing and payroll would not have been affected.
* Error when refreshing vehicle maintenance page
* Send All To Xero button now correctly displays again
* If you ticked a client has HCP, it now lets you enter in a MAC number immediately rather than requiring it to be saved first.
* Manage button would round up the quantity for a support if the support had seconds past the 30 second mark.
* Is Using Pseudonym tickbox added back to client record




5/7/22 CareMaster Release Notes

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

Staff/Volunteers

CareMaster

5/7/22 CareMaster Release Notes

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5/7/22 CareMaster Release Notes

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