Like everything else in CareMaster, all invoicing and billing for Transport needs to originate from a support record. Transport support records can be created manually, or you can use the 'Transport' section of a support record to create these supports automatically. Supports created this way are referred to child supports, and the support that they are created from is called the parent support.

Like everything else in CareMaster, all invoicing and billing for Transport needs to originate from a support record. Transport support records can be created manually, or you can use the 'Transport' section of a support record to create these supports automatically. Supports created this way are referred to child supports, and the support that they are created from is called the parent support.

To create these records automatically, first you need to tick the 'Transport' tickbox in a support record. This will bring up some extra transport-related fields as shown below. Any extra transport related information underneath isn't relevant to transport billing and can be left blank if preferred.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51066993975/original/6unTN5bPfbVGKoQyNAihAigbd1YYoyJeYg.png?1660882458)

**To claim Travel Time**


Simply enter in the time you wish to claim in the field highlighted below. An additional support record will be created using the service selected in the parent support for the time entered

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51066994128/original/sgC6nxKvWRjiLalDrxiyw98SYpqm796baQ.png?1660882496)


**To claim for KMS and additional** **transport expenses** To create a child support for kilometres and additional transport expenses (ie parking), fill in the highlighted fields below by entering in the amount of kms, additional transport expenses, and the service that these will be billed under.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51066994289/original/jBrVtAnVNYXzuFp_jHAjz3kt9AA-6O7xdA.png?1660882528)

**Important note:** The kms will be billed at whatever the unitcost of the selected 'Transport Costs' Service is as per the price guide.  However, the price guide doesn't include these costs, and therefore you will likely run into the issue where transport unit cost is $0.00. You can't manually edit the Transport unit cost from this page. To resolve this:



\- Edit the price guide so Activity Based items have a unit cost of $1.00 and reupload it (recommended only for users comfortable with the price guide upload process)- Manually edit each service's unit cost. This can be done by navigating to 'Admin > Service Organisations' from the main menu, then selecting a Service Org. There is a tab up the top to show Services within that organisation, and each one can be edited. If you have quite a few different transport services that need to be changed, you can also ask the Customer Care Team to change them for you.

**How do I look at these created child supports?**

These child supports don't appear in the support list or the roster, and can't be edited like other supports. The only way to edit them is to edit the information in the transport section of their parent record.

To view the details of a child support, open up the parent support record (Save the support record if you haven't already) and go to the Payments Data tab up the top of the page

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51066994478/original/VgI4RUyEVUvZQ9_e7U7fsfksuGyaSA5M-g.png?1660882599)

If you have a group support, you will see multiple supports to pick from.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51066996224/original/iQKm2VJ4wqmNq0s-3KekOYac7RDIPOfnOw.png?1660883049)

Among other details, you'll be able to see payment related information for the parent support up the top, and any child supports underneath.

To change the details of the child support instead, click on the $ sign next to what you're wanting to view.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51012291535/original/F87IFZrrhWXffZgNJBn1eUB7PB8Hc_OpSg.png?1612480608)

**My travel expenses support details is showing different information than what I've put in?**

The screenshot below is showing a Travel Expenses child support.  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51012289837/original/WlrWdyDI_g7eIp-zzXUdeXE4IJrD4P__Dw.png?1612479543)

On the parent support, I've entered in 17kms, and $6 travel expenses. At $0.85 a km, this $14.46 + $6, which is $20.45 total. Above, you can see that while the total is the same, the quantity is different.

There are limitations to what information can be contained in the format of a NDIS Bulk Payment request file (generated from the NDIS Export functionality). Totals and additional costs aren't shown in this file, just a quantity and a unit cost. To make sure that the full $20.45 is included in your NDIS Export successfully, the format of what is being billed for gets converted slightly so both the expenses and kms are included in the total. As you can see above, this is done by adjusting the quantity and unit cost so the total remains the same.




How do I bill for NDIS transport?

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How do I bill for NDIS transport?

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How do I bill for NDIS transport?

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