We’re excited to share the latest updates and improvements in this release! Here’s what’s new:

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/14190e08-d9cd-431a-b095-81a6df6b42f7/03a6b913-c5e1-40ba-bfea-3faeccf3c72e/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T192923Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=652fd7996a93541f25e4d32aef1658b6064ce3768f31c2bf70a34a1333b0f395&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

**We’re excited to share the latest updates and improvements in this release! Here’s what’s new:**

# ✨New Feature:

## Drivers App - Dependents Visual

The Driver App now displays Dependents traveling with a client, like it does Carers. The layout, size, and placement of the Dependent visual have been designed to match the Carer display for a clear and consistent user experience.

For clients with multiple dependents, all associated dependents will be displayed clearly, ensuring drivers have full visibility of everyone accompanying the client. 
 ![Dependents name and seating preference clearly displayed. ](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/a5d71dc5-b228-4e6a-86cb-fdb869176683/aad43b1f-7c13-403b-8d44-ea6772d014ae/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T192923Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=2d098075935eba379a71d5f66a47ace90ab501fcf38a320d1544f2b9ad087b0a&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

# 🛠️Updates and Improvements:

## TfNSW Error Reporting

An issue has been resolved where the TfNSW error report was not logging all errors in a single export. It had been reported that users sometimes needed to run the TfNSW error report multiple times to see all errors. All errors now log in a single export.

The error log has also been improved to include the client UUID and Journey Run ID, making it easier for users to identify which client or journey each error relates to.

 ![Error log now contains client id and run id](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/14190e08-d9cd-431a-b095-81a6df6b42f7/ac73caf3-2857-40b2-8588-3aba9f50f270/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T192923Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=88d9014ef094ab6adcf6dba3c9220df57d8eee7928fdc69a3205ce5f5ab85d00&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## Roles & Permissions - Manage client’s permission

An issue has been resolved where users without the “Manage Clients - Create, update, and delete clients” permission could still load the Create Client form. Previously, these users would see the form but encounter an error when attempting to save, resulting in wasted time.

With this fix, users who do not have permission will no longer see the Create Client button, and attempting to access the create client page via a direct URL will display an error. This ensures client creation and editing is fully restricted according to assigned permissions.

## Deallocation - Booking Deletion

Deleted bookings that were previously allocated could still trigger booking reminder notifications. Deleted bookings are now automatically deallocated at the time of deletion, preventing incorrect notifications from being sent.

## Message Centre - Recipient Selection Fix

An issue has been resolved where the Message Centre was showing deactivated drivers as available recipients. The system now correctly excludes deactivated drivers from the recipient selection, allowing users to send messages to all active, selected active or individual active drivers.

## Client Referrals - Referral Source Added

A new option, “Third Party Provider”, has been added to the Referral Sources dropdown in Client Referrals. This provides a generic option for adding details for agencies or other organisations that refer clients, allowing providers to use the existing free text field to specify the organisation name without adding multiple specific entries to the dropdown.
 ![Select Referral Source: Third Party Provider, then Enter details within free text field, before selecting save. ](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/a5d71dc5-b228-4e6a-86cb-fdb869176683/104a5a3c-99f2-46df-9f9d-6ca029126061/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T192923Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=c189238fe08d716c28bbd43f159bdfb172a8de524ac7722029cfd77b6ae97113&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## TRIPS Driver App: Completed Booking Icon

An issue has been resolved in the **TRIPS Driver App** where the **tick icon** was not displaying for completed bookings. Previously, a question mark icon appeared beside the client’s name. This has now been corrected, and the tick icon displays correctly for completed bookings.
 ![Tick icon displays beside Pickup or Dropoff Completed message.](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/a5d71dc5-b228-4e6a-86cb-fdb869176683/59816385-7bdc-467f-9ee0-9435b5d7b02f/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T192923Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=cae74685e5c0de3d5330e47b262e14f256d5947ddcc05b30cbd5135f0939f7d4&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

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Release Notes 2.38.0

Release Notes 2.37.0

Release Notes 2.36.0

Release Notes 2.35.0 

Release Notes 2.34.0 

Release Notes 2.32.0

Release Notes 2.25.0

Release Notes 2.24.4

Release Notes 2.24.2

Release Notes 2.24.0

2024 Release Notes

TRIPS Web Release Notes

TRIPS Web - Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

CareMaster

Release Notes 2.103.0

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Release Notes 2.103.0

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