CareMaster

TRIPS Web

TRIPS Desktop

We're pleased to share the system improvements included in this version.

We're pleased to share the system improvements included in this version.


# Support at Home


**Statements**

Incorrect budgets showing
We've resolved an issue where erroneous budgets were being presented in some participant Statements. We recommended regenerating all Statements PDFs before sending to participants​​​​​.

**Payment Statement XML upload issue**

We've resolved an issue where uploading a Support at Home payment statement file would fail and return an error. Payment statement files should now upload as expected.
 

**Statements Participant**  

Address Positioning
We've resolved a formatting issue that could cause participant addresses to not fit correctly when folded for a standard envelope window on Statements.
 

**Error linking and syncing participant**

We've resolved an error that could occur when linking and syncing certain Support at Home participants via Services Australia.
 

**Overnight sync logging**

We've added logging to help identify the cause of an issue where Support at Home participant data was not syncing overnight for some providers. This does not yet resolve the underlying issue- we'll follow up once a fix is confirmed.  


# Roster Optimiser 

 

**Reliability improvements**

We've resolved several issues that could cause the Roster Optimiser to become stuck or unresponsive when preparing recommendations or running a full pay period optimisation, including cases where an error was preventing the optimiser from completing as expected.
 

**Performance improvements**

Background Roster Optimiser processing has been moved to a separate queue, improving overall system performance and preventing optimiser activity from delaying other tasks such as reminders being sent.
 

**Timeline Zoom**

You can now zoom in on the roster timeline to see more detail without having to click into each support
 

**Recommended Workers via Supports page - The following improvements have been made:**

Where a participant has more than one location set, you can now specify which location worker recommendations will be sourced from - was previously not allowing selection and defaulting to one random location 

Worker recommendation reasons in the Alternate Workers list have been rewritten in plain language, so it's clearer why a worker is or isn't suitable for a support — for example, showing that a worker's address or a support's location isn't valid, that a worker isn't compatible with a support's requirements, or that assigning a worker would cause a scheduling conflict or exceed their work time limits.  

Worker recommendations will now correctly reflect recent changes — for example, when a worker and participant are marked as incompatible — without requiring a full pay period re-optimisation via the Optimise page  

Expired qualification warnings are now presented in the recommended worker profiles, so you can review before assigning a recommended worker to a support   

 

### Other Fixes 

**Incorrect kilometers applied to timesheets for grouped supports**

We've corrected an issue where kilometers could be incorrectly added to a worker's timesheet for the second support in a grouped support, when a vehicle had already been assigned.
 

**Support page address field**

We've resolved an issue where the address field on the Support page would not always display, or would not default to the participant's current address.
 

**SCHADS and CSA Award Pay Rate Increases**

NB: that this release also includes the latest pay rates for SCHADS and Children’s Services Award for providers who were not already updated to version 16.87.03.

🚀 Software Release Overview: 16.88.00 🚀

🚀 Software Release Overview: 16.88.01 🚀

🚀 Software Release Overview: 16.87.01 - 03 🚀

🚀 Software Release Overview: 16.87.00 🚀

🚀 Software Release Overview: 16.86.05-06 🚀

🚀 Software Release Overview: 16.86.03 🚀

🚀 Software Release Overview: 16.86.00-02 🚀

🚀 Software Release Overview: 16.85.00 🚀

🚀 Software Release Overview: 16.84.00 🚀

🚀 Software Release Overview: 16.83.00 🚀

🚀 Software Release Overview: 16.82.00 🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.72.00🚀 

2026

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

2025

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

🚀 Software Release Overview: 16.36 🚀 

2024

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

v16.15

v16.09

v16.08

v 16.07

2023

Message Centre - CareMaster release notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

27/9/21 Release Notes

31/12/21 Release Notes

2021

21/4/22 Release Notes

18/5/22 CareMaster Release Notes

6/6/22 Release Notes

5/7/22 CareMaster Release Notes

1/8/22 CareMaster Release Notes

V15.22.0

V15.23.0

V 15.24

V15.25

V16.0

V16.01

2022

CareMaster Web Portal Notifications

CareMaster Release Notes

How to Contact the Customer Care Team for Support

Updating a shift to overnight/active overnight

How to stop a service showing on the roster or being included in roster emailed to the participant.

Passwords reset and activation emails

Why am I getting kicked out of CareMaster desktop?

Why does the support on the Worker app not allow me to add kilometers?

Why am I missing timesheets?

Why are kilometers missing from a timesheet?

Error - Support start time must be before end time

CSRF token mismatch

Top Troubleshooting FAQ's

Home Page

Logging In

How To Reset A Password?

Company Message Centre

Home

How to hide certain alerts?

Alerts User Guide

Alerts

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

User Guide: HCP Funded Participants Setup Guide

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to email a HCP statement to a client?

How to add an adjustment to a generated HCP statement?

How can I add HCP leave for a client?

Understanding your HCP Statement

Adding HCP Km's to a Support and a HCP Statement

HCP Subsidy Increase 01.10.2025

HCP Participant Guides

How to create a new participant or client

How to use case notes

How to change what shows on the Participant List page?

User Guide: Bulk Assigning and Unassigning of Participants and Workers

User Guide: Recording Medication Usage for Participants

How to Send SMS/Email Reminders to Clients?

How to create a new client record from a My Aged Care client record snapshot?

How to check over reported DEX data? 

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

Participants

Roster Page User Guide

Locations & Destinations

Worker Data Setup

Checklist

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Using The Roster Optimiser - Single Support

Roster Optimiser Readiness Report

Roster Optimiser

How to resolve email authentication errors when emailing?

How to Email Rosters to Workers?

How to Email Rosters to Participant?

How to customise the Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

Service Organisation Roster view

Roster

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

What access does each user level have?

Working With Children Checks

How to Create Worker Timesheets

Changes to Worker's Emails and Password Reset

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

🚀 Software Release Overview: 16.88.00 🚀

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🚀 Software Release Overview: 16.88.00 🚀

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