The latest update has quite a few changes, we've created a video walking you through many of them

The latest update has quite a few changes, we've created a video walking you through many of them
**|<https://youtu.be/4KFFUwKZKzM>**


**Approved Services**
Setting a participant's improved services can now be done directly from a participant's record instead of navigating through the 'Ciarr/Careplan' section, and can be selected through the use of tickboxes next to each service. You can also specify services at the Service Organisation level as well instead of having to select them one by one. Prices can still be set for services if desired by right clicking on a service and adding in further information.


Previously for services to be restricted, approved services needed to be added for all participants and a setting turned on. After the update, CareMaster will restrict services for a participant where ANY have been added for them with no need for the setting, meaning that if any approved services have been added for a client their available services are restricted immediately. 


**New service portal**
We have moved to a new Service Portal for ticketing and our knowledge base. The format will be different to what you're used to, but will be much cleaner and easier for everyone to use. There will be a new widget within CareMaster that can be used to access this easily in the bottom right hand corner, however you can still email the Customer Care Team as before. If there isn't an account attached to your login when you sign into CareMaster after the update you won't be able to search for help topics, 

( Update - after May 2024 direct emails are not monitored - please log a support case through our Help Centre )


**App Update**

The App update is not yet available to be used, this will be updated for you in the near future after the completion of some further adjustments and testing. The new app was initially going to be available for download but unable to be used until the web portal update was complete. When able, we recommend trying this out for yourself and/or having some of your more technically proficient staff trial using the app initially before encouraging the rest of your staff to use it. There's no cut-off point for the current app and this can continue being used without interruption or issues, your workers can be using either the current one or the newer one as desired. 


**New Service Upload**
The new Service Upload functionality is much speedier at uploading new Price Guides, and will also accept the new xslx Price Guide format. Please note that after receiving the update you will **only** be able to upload this newer format, older Price Guides in the older csv format can no longer be uploaded.

**Improved Xero Timesheets**
You can still send Xero timesheets the same way as you do currently, but there is now an Advanced page where you can see the timesheet information for a staff member much more clearly. It also takes overtime into consideration.


 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51017225862/original/n5_aTsL2Q24H7qsoFZNc2RF6ne1EGLfnwg.png?1620797675 " =600x229")


If you are interested in using this, please contact the Customer Care Team. This functionality is expected to be available as of July, alongside pricing information. 


**Break Timesheets**
Any break timesheets added for a worker will subtract those minutes from the total hours worked in Xero Timesheets.


**Roster Functionality**
The various roster pages now include the ability to create supports, you can now click and drag supports around the roster to assign workers to supports more easily, and you can also display a worker's availability on a weekly or fortnightly view

**Worker and Client Languages**

These are now multi-select and you can use these in the Browse Worker popup to filter through workers of a specific language requirement.


**Editing Timesheets**

You can now edit a timesheet without updating the linked support as well, but there is still the option to update the attached support as well if desired. 


**Editing Recurring Supports**

We have made a number of changes to editing recurring transactions with additional options for will and won't be updated when saving a recurring chain. You can indicate if changes to a recurring transaction include changing statuses, transport information and worker assignments. 


**Copying supports within an group**

If you have a group support where the supports within the group have the same or similar details between the participants in the group, there's functionality so you can create multiple supports in the group for different participants without needing to enter in the same details multiple times. 

8/6/21 Release Notes

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

Staff/Volunteers

CareMaster

8/6/21 Release Notes

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8/6/21 Release Notes

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