The following enhancements and fixes apply to CareMaster and its products.

The following enhancements and fixes apply to CareMaster and its products.

# **Improvements**

Children's Services Award

* TS-3821 - New allowances and changes up to November 2022 have been added to the Children’s Service Award MA000120.

Reports

* TS-4077 - The Worker Hour Summary report has been updated to provide a filter on worker status, however regardless of the filter if a worker has hours they will always be included.

Roster

* TS-4108 - Two new settings has been added to allow the organisation to set the default roster view and the first day to be shown in the calendar.

Supports

* TS-3914 - A change has been made when creating Supports, the “Non-Labour Transport Costs Service” field now only shows services in the participant’s approved services rather than showing all transport services.

Working With Children Checks

* TS-3908 - A change has been made with WWCC so that the link to the government portal is based on the state that the customer resides in.

XERO

* TS-3918 - An enhancement has been added allowing you to set different Invoice line item templates for each Charge By, so that for example an invoice line item can have a different description for Hourly services versus services charged by Week. For more information on how templates are selected, click the ? button next to a template entry.



# **Worker App**

* TS-4155 - Fixed an issue on the Worker App where some PDF documents could not be opened.
* TS-4082 - Resolved an issue where if a worker entered their break retroactively a day or more later, then the break would appear on that day instead of the day of the support.
* TS-4156 - A fix was made that prevent some Supports from starting on the Worker App. This was due to a backend problem after the last update.
* TS-4180 - A fix was made to the Worker App when a worker opened news, where notifications were not being sent to let others know.
* TS-4181 - Fixed an error where a worker attempted to complete a Support that did not already have a start timestamp.
* TS-4182 - An error was occurring when highlighting the days a worker has Supports for on the monthly calendar as dots. The exact error is not known however the code has been strengthen to accommodate date parsing.
* TS-4183 - Fixed an error when completing Supports that had wakeup services attached.
* TS-4193 - A fix was made where two settings "Require case note on support end" and “Hide Availability” where not changing when edited.
* TS-4220 - A fix was made when a worker was completing a Support when qualified as auto approved, and the Support was a awake Support.


# **Fixes**

Case Notes

* TS-4117 - A fix has been made where changing pages in the participant profile \\ case notes prevented the search from filtering records.

General

* TS-4122 - A fix was made where the help within CareMaster could not access the knowledge base articles.
* TS-4164 - A fix was made where informational messages could not be dismissed.

Invoices

* TS-4116 - An issue was fixed where supplemental supports (Non-labour transport costs, travel time, and centre capital costs) were not following their parent’s cancellation status, such that supplemental supports could not be marked as cancelled.
* TS-4221 - Fixed a bug where invoices were not consolidated correctly.

NDIS

* TS-4153 - A fix has been made when searching dates in the NDIS export the system would display a parsing error.
* TS-4170 - An issue was fixed where the NDIS export preview would attempt to include plan and self managed services in the NDIS export. Also an issue was fixed causing an error when attempting to preview NDIS exports when a support in the list was cancelled without a cancellation code.

Participants

* TS-4078 - Fixed a bug where users could not open some participant profiles when chat messages existed from a worker who no longer exists in the system.

Properties

* TS-4025 - A fix has been made when editing property history, if the user forgets to select a participant, a friendly user message is displayed.

Reports

* TS-3873 - A fix was made to the Employment Hero Report where the selected dates were not inclusive.
* TS-4158  - The Worker Summary Hours Report has been fixed where Supports that spanned over midnight was missing 1 minute when separating hours across the days.

Supports

* TS-4116 - An issue was fixed where supplemental supports (Non-labour transport costs, travel time, and centre capital costs) were not following their parent’s cancellation status, such that supplemental supports could not be marked as cancelled.
* TS-4126 - A fix was made to prevent Support Broadcasts SMSs from being sent twice to the same worker.
* TS-4165 - A fix was made to Supports and provide it with transport cost service and then reopened the record, the transport service cost would sometimes not appear in the field and then when saving the child Support would be removed.
* TS-4173 - A fix was made where only one Support is exported when running the Service Event Export.
* TS-4079 - Various fixes and tightening of code around cancellations including:
  * When you mark a support as cancelled, it will fill in the cancellation data. If the support was already marked as cancelled with cancellation data, that data will not be overwritten.
  * When you mark a support as not cancelled, the cancellation data is removed
  * When you mark a recurring support as cancelled and use “Also update status inputs” the cancellation data is applied to the supports in the recurring chain, without overwriting existing cancellation data.
  * When you mark a recurring support as not-cancelled and use “Also update status inputs” the cancellation data is removed from the supports in the chain.
  * When you save a recurring support and do not use “Also update status inputs” the cancellation data is not applied to the other supports in the chain.
  * When you mark a support as cancelled that has supplemental supports, the supplemental supports are marked as cancelled and have the cancellation data applied to them.
  * When you mark a support as not cancelled that has supplemental supports, the supplement supports are marked as not-cancelled and have the cancellation data removed.
  * When saving a recurring support with transport supplemental supports using the “also update transport inputs” and “overwrite” options, supports in the chain that do not have the given supplementals will have them added.

Timesheets

* TS-4134 - A fix was made to timesheet data where some Supports were checked and cancelled but were not cancelled with a non-payable code.
* TS-4069 - An issue was fixed whereby the timesheets would snip breaks out of the wrong period, when the break was made using the worker app for an earlier date. ( Advanced timesheets )

Workers

* TS-4110 - Fixed a bug where the Next and Previous buttons on the Staff/Volunteers \\ List page did not work depending upon the data of certain worker records.

XERO

* TS-3967 - A fix was made to Xero Timesheets where Send All Pending was sometimes not sending the last timesheet.



Further fixes made between this release and the next will be listed below, along with the specific version number they will appear in.

**Please contact support if have any questions.**

v 16.07

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

Staff/Volunteers

CareMaster

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