3G Network Shutdown

How this affects you

Telstra and Optus has announced that its 3G network will be phased out, with the final shutdown date set for 28 October 2024.

What you need to do

If you have an older device that only supports 3G, you’ll need to upgrade to a 4G or 5G compatible device to continue using services like the CareMaster & Trips mobile apps.

How you can prepare

1. Check Your Device Compatibility: Verify if your current device supports 4G or 5G by checking the device specifications.
2. Upgrade Your Device: If your device is not compatible, consider upgrading to a new one.
3. Review Your Plan: Ensure your mobile plan supports 4G or 5G to take full advantage of the new networks.

Device Compatibility

🍏 iPhone Users

• If you have an iPhone 6 or newer, your device is compatible.

• To check compatibility on older iPhones: Settings > Mobile Data > Mobile Data Options > Voice & Data.

• If you see 4G or 5G selected, your device is compatible.

🤖 Android Users

• Go to Settings > Network & Internet > Mobile Network.

• If you see 4G or 5G as an option under the Preferred network type or Network mode, your device is compatible.

Telstra: Easy Compatibility Check 

Telstra has developed an easy-to-use SMS tool to check if your phone needs an upgrade. If you text ‘3’ to 3498, Telstra will text you back telling you if you need to take action.