Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

All CareMaster aged-care providers transitioning from Home Care Packages (HCP) to Support at Home (SaH) must complete these actions before SaH services can be utilised on the platform.

Step 1. You will need CareMaster version 16.71.09 or higher

If you require an update please submit a ticket at support.caremaster.com.au. Here is a short video on how to submit a support ticket https://support.caremaster.com.au/articles/help-centre-how-to-log-a-support-case-Gv95lWQXl9

Step 2. Register a B2B Device to obtain a Device Activation Code via PRODA for use with CareMaster and Add Service Provider

1. Log In to PRODA and select Organisations.

2. Select which organisation name you want to register the B2B Device to.

3. Select Service Provider, then select Add Service Provider.

   Select Aged Care Web Services and then Add Service Provider.

4. Select B2B Devices and then Register New B2B Device.

5. Enter a Device Name. We recommend entering CareMaster as the Device Name. The name needs to be descriptive enough so you can recognise the device purpose or what service transactions it’s performing.

   The device name must be unique to your organisation in PRODA. The name can contain the following characters:

   • alphabetic
   • numeric
   • underscores
   • hyphens
   • full stops
   • no spaces.

   You can add further details to describe your device in Description.

   Select Register Device.

6. When you’ve registered a device, you’ll get a unique Device Activation Code valid for one day, so you will need to activate the device in CareMaster before the code expires (Step 3). Make sure you record this activation code as it’s not stored or given to you again. The device name and activation code are case sensitive.

   Once you’ve activated your device in CareMaster, it’s active for 6 months. You’ll need to reactivate your B2B Device in PRODA at least every 6 months to continue to use it.

You’ll see your B2B Device in Organisation Details.

Step 3. Activate your B2B Device in CareMaster using your Device Activation Code to connect CareMaster to PRODA

Using the B2B Device Activation Code obtained in Step 2, connect your CareMaster to PRODA under

Admin > Integrations > PRODA > Activate Device

Step 4. Lodge a AC027 form with Services Australia to register for access to Aged Care Web Services via CareMaster

It is available to download from Services Australia: https://www.servicesaustralia.gov.au/ac027

Alternately download and complete the below form, we have pre-filled it with the Software details. Please complete all other applicable fields in the form, ensuring you sign it and email it and any supporting document(s) to developerliaison@servicesaustralia.gov.au

Incomplete forms may be rejected or returned to you for further information.

ac027–2308en-f-CAREMASTER.pdf 165798

Add your PRODA Organisation Service Name with the NAPS ID (you may have more than one) and tick “Home care” as the service type for each of your organisations for use with CareMaster.