CareMaster

TRIPS Web

TRIPS Desktop

Thank you for joining us for CareMaster Refresh Overview. We appreciate your participation and hope you found the session insightful and valuable. Please enjoy the recording, and feel free to reach out with any questions or feedback.

Thank you for joining us for **CareMaster Refresh Overview.** We appreciate your participation and hope you found the session insightful and valuable. Please enjoy the recording, and feel free to reach out with any questions or feedback.


[https://www.youtube.com/watch?v=1ctLS0XkENg](https://www.youtube.com/watch?v=1ctLS0XkENg)


Furthermore if you have any feedback, we would love to hear from you.

Fill out this form: [CareMaster workflow Survey](https://docs.google.com/forms/d/e/1FAIpQLSfHg8xt9er_IaIrg3O-nFe87rwXCjE7QRgyyafLoERXo-R33A/viewform?usp=sharing&ouid=101315891488697012916)

CareMaster Refresh Overview - May 2026

How to Update the NDIS Prices after a New Price Guide - June 2026

Participant Service Agreements - October 2025

Advanced Reporting of Transactions, Workers & Participants  - August 2025

Onboarding Workers and Simplified Data Entry - July 2025

NDIS Export, Invoicing and Claims Upload process - June 2025

The Roster Optimiser - May 2025

Participant Profile & Client App - May 2025

 Staff Access and Permissions - April 2025

 An Admin overview of the Worker App inc. Settings - March 2025

Xero Pay run Process, Including Settings - Feb 2025

Support At Home - Upcoming HCP Changes - May 2025

Support At Home Changes - October 2025

Sleepover and Active Overnight Supports within CareMaster - Nov 2024

SIL Houses: Setup and Configuration - Dec 2024

Comprehensive Guide to Managing Recurring and Group Supports - Jan 2025

CareMaster - Webinar Recordings

CareMaster Release Notes

TRIPS Web - Self Help Content

TRIPS Web - Release Notes

TRIPS Web - Webinar Recordings

How to Contact the Customer Care Team for Support

Updating a shift to overnight/active overnight

How to stop a service showing on the roster or being included in roster emailed to the participant.

Passwords reset and activation emails

Why am I getting kicked out of CareMaster desktop?

Why does the support on the Worker app not allow me to add kilometers?

Why am I missing timesheets?

Why are kilometers missing from a timesheet?

Error - Support start time must be before end time

CSRF token mismatch

Top Troubleshooting FAQ's

Home Page

Logging In

How To Reset A Password?

Company Message Centre

Home

How to hide certain alerts?

Alerts User Guide

Alerts

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

HCP Participant Guides

How to create a new participant or client

How to use case notes

How to change what shows on the Participant List page?

User Guide: Bulk Assigning and Unassigning of Participants and Workers

User Guide: Recording Medication Usage for Participants

How to Send SMS/Email Reminders to Clients?

CHSP Participant Guides

How to create new Agencies

Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

Participants

Roster Page User Guide

Roster Optimiser

How to resolve email authentication errors when emailing?

How to Email Rosters to Workers?

How to Email Rosters to Participant?

How to customise the Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

Service Organisation Roster view

Roster

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

What access does each user level have?

Working With Children Checks

How to Create Worker Timesheets

Changes to Worker's Emails and Password Reset

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

How do I bill for NDIS transport?

How to Claim / Invoice Cancelled Services?

How To Limit Support Services to Approved Services Only

How to Use the Manage Button to Change Supports?

Grouped Supports

How to restore a deleted support?

How to use 'Quick Save' on the Supports Page

How to create Provider Travel supports to invoice participants and generate worker timesheets.

Creating and editing a Recurring Booking

How do I Cancel a Support/Shift

How to create Service Organisations

Creating Therapy Supports with 50% Travel change.

Creating Supports for a different Time Zone

Supports

Support At Home - Implementation Updates - Live

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Connect to PRODA and Register / Activate your Device

Syncing Services and Service Organisations

Creating additional Service Organisations & Services for SaH

Sync your Participants

Review the Participants Budget Dashboard

Understanding Programs, Budget Items & Funding Sources

Bulk Exporting for Services Australia for Invoicing & Claiming

Payment Statement Upload / Reconciliation

Upload the Claims file back into CareMaster

SAH Participant Statements

Invoicing for Xero, MYOB & Export Reports

Re-Activate your Device - Expires every 6 months

Create SaH Supports including Wraparounds & Transport

Support At Home (Aged Care)

Vehicles User Guide

Vehicles

Properties User Guide

Properties

Participant Reports

Worker Reports

Admin Reports

Reporting

User Guide: Documents

Documents

Custom Incident Forms

User Guide to Printing Incidents

Incidents User Guide

Incidents

News Items

CareMaster News

Voucher User Guide

Voucher

Settings Overview User Guide

What do the System Settings mean?

What do the worker app settings mean?

What do the client app settings mean?

How to hide unpublished rosters using Confirmed status

User Guide: How to Automatically provide workers access to clients for scheduled supports

Settings

What do the Access Permission roles mean?

Award Updates - SCHADS and Child Services

Editing Company Details

Integrations

How to Export a NDIS Bulk Payment CSV for PRODA upload?

NDIS Export, Invoicing and Claims Upload process

How to Update the NDIS Prices after a New Price Guide?

User Guide: NDIS Service Import

How to update a Service item's price?

NDIS Claims uploads into CareMaster

What is a service statcode?

Editing Service Organisation Details

Statistics User Guide

Admin Overview User Guide

Service Importing - NDIS Price Guide update

Adding Individual line items into a Service Organisation

Administration

Data Overview User Guide

How to add additional leave request types?

App Note case note category

User Guide: Case Notes

User Guide: Location Data

Public Holidays

Letters and Bulk Emails

Staff Logs

Set up Cancel Codes

Data

Caremaster Two-Factor Authentication (2FA)

Children's Services Award

SCHADS Award

CareMaster Awards

[Resolved] Known Issue: SMSbroadcast outage

CareMaster System Status

3G Network Shutdown

System Information

Worker App

Client App

CareMaster Mobile Apps

How to Clear Google Chrome Browser Cache?

How to send emails from a different email address?

Understanding CareMaster Licences

How to request a CareMaster Software Update?

How to Request CareMaster Training

Feature Request Form Update

CareMaster Data Export

General

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

🚀 Software Release Overview: 16.88.01 🚀

🚀 Software Release Overview: 16.88.00 🚀

🚀 Software Release Overview: 16.87.01 - 03 🚀

🚀 Software Release Overview: 16.87.00 🚀

🚀 Software Release Overview: 16.86.05-06 🚀

2026

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CareMaster Refresh Overview - May 2026

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CareMaster Refresh Overview - May 2026

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