Creating supports for your Support at Home Participants requires a detailed understanding of the changes that Services Australia has made to;

The Supports that can be used - a specific Supports Catalogue must be used
The Budgets available for each participant

This process is designed to show you how to create a schedule of supports for your Support At Home participants utilising the latest support categories & types, as well as their underlying Business Functions and any required Wraparounds.

This process is specific to CareMaster and how to use the system to create your supports.

The Australian Government, Department of Health, Disability and Aging, Support At Home program has significant information you will need to know to be able to accurately create supports for your participants. Whilst CareMaster will provide a large amount of knowledge and resources, it is up to each provider to also understand the changes affecting them.

Use this link to see the Australian Government’s online resources: https://www.health.gov.au/our-work/support-at-home?language=en

For more information on understanding Programs, Budget Items and Funding Sources, click Here.

Each of the Programs below has a specific set of rules to follow when creating supports and these will be broken down further for your ease of understanding.

Home Support
Home Modifications
Assistive Technology

Creating a Support

Due to the earlier sync to Services Australia, your participants Approved Services and Budget information has been added into the Participants Profile. This makes it easier to create supports as only authorised services for each participant are available to be used.

To create a new Support, press + on the participant profile in the Upcoming Supports Section; Or Click on the Participant Roster; Or select Supports > + New

Make it Recurring as needed
Select Group Support if you want to add multiple services in the same booking. i.e. Domestic assistance then Personal Care
Add in the support date and Start / End time
Select your Participant
Select the required Service Organisation - this will then only show the underlying available Services for that participant.

Each Program has different options to select based on the available services, funding and other business rules.

We have split them out to make each section easier to understand.

Creating a Home Support booking (SAH-HS)

Select your Service Organisation: Home Support

Then select your requested service

Depending on your selection it will update the quantity to either Hours / Item / Trip

The Total will update based on the Unit Cost and the Quantity. Add in a Ratio as needed.

Some services have an additional selection required for details about WHICH specific Item is selected.

Service: Indirect Support

Service: Nursing Care Consumables

Service: Nutrition Supports

The section Support At Home has been designed to display the available Participant Contributions and the Claiming Funding Source.

*In the beginning, there may not be any data coming from Service Australia - re sync this later to auto fill this information

The Claiming Funding Source outlines the Participants available budgets / balances and shows the Budget Claiming Priority as per the Services Australia requirements.

This will auto populate

*If you are wanting to use End of Life Pathway / Restorative Care budget - you need to apply to Services Australia for this to be available

**When choosing Home Support Care Management, you have to select the Funding Source of Care Management.

Service Australia has requested to know if this has been delivered by a Third Party provider - enter Yes or No here

Continue to add notes and save.

Creating a Assistive Technology booking (SAH-AT)

The Assistive Technology Services have provided a very specific list of available products that can be supplied and claimed.

The overarching Services groupings are:

Within each of these are numerous specific products to select. A full list is available from the Australian Government Support at Home site Here.

Choose the Service Type, the Business Function and the Business function Item. It will apply the previously input Unit cost or it can be overridden here.

The section Support At Home has been designed to display the available Participant Contributions and the Claiming Funding Source.

Select if Purchased or Loaned

If Loaned, please add the Who it was loaned from and the invoice number.

Select if Delivered by a Third Party, and if Yes add the 3rd Party. More options can be added in the Data > Participant Data > Agencies

And add if it is a Prescribed item i.e. Bathroom safety Handrail prescribed by an Occupational Therapist, GP, registered nurse, or other allied health professionals (physiotherapist, speech pathologist, etc.).

When creating a support, you can add specific notes in the system that will appear on statements.

In the Support creation page in Additional Notes: Add Note

It will then appear on the Clients SAH Statement associated to that specific support;

Continue to add transaction notes for your worker and save.

Creating a Home Modifications Support (SAH-HM)

The services available here fall into 2 types;

Home Modification products
Home modification prescription and clinical support

These are designed to provide separate funding for essential equipment like wheelchairs and home modifications such as grab rails, based on an individual's assessed needs.

Home Modification Products

Choose your Home Modification Products as either as Minor or Complex

Then add the further Business Function Item to further clarify the modification

It will then apply the Unit Cost you previously entered - or you can override it further here

The section Support At Home, has been designed to display the available Participant Contributions and the Claiming Funding Source.

The Claiming Funding Source outlines the Participants available budgets / balances and shows the Budget Claiming Priority as per the Services Australia requirements.

This will auto populate the Client Contributions from the available Services Australia data. This may change in the future based on prior claiming and funding updates.

*If you are wanting to use End of Life Pathway / Restorative Care budget - you need to apply to Services Australia for this to be available

Select if Delivered by a Third Party, and if Yes add the 3rd Party. More options can be added in the Data > Participant Data > Agencies

There is no Worker applied to this Support.

Continue to add notes and save.

Home modification prescription and clinical support

This is a prescription that requires a qualified health professional, such as an occupational therapist, to assess a person's needs and prescribe suitable modifications

It is a consultation based on an hourly unit cost

Select if Delivered by a Third Party, and if Yes add the 3rd Party. More options can be added in the Data > Participant Data > Agencies

Now choose a Health Professional Type or Occupational Therapy or Other and add more information.

There is no Worker applied to this Support.

Continue to add notes and save.

Wraparounds

These are used in Assistive Tech & Home Modifications. They are for more than the item itself such as delivery costs / training costs or install fees etc.

Click Add Wraparound

Select your Wraparound type. These options will change depending if selected SaH-Home Modifications or SaH-Assistive Technology. If Other add more information.

Select if Delivered by a Third Party, and if Yes add the 3rd Party. More options can be added in the Data > Participant Data > Agencies

Add the Unit Type, Unit Cost and Quantity and it will display the Client Contributions and the totals

Keep adding Wraparounds till all relevant modification details have been added.

Continue to add notes and save.

Transport

*Rules - Customers can be charged for a to or from Trip but not within the core service itself.

Any in-service transport should be included in the overall unit cost of the primary service booking.

There are a few ways to apply Transport services to your Participants.

Option 1 - Direct Transport

Charge the Participant with them in the car to get to and from the core Service activity.

Pay the worker for the KM’s to and from the core activity

Option 2 - Indirect Transport

Charge the Participant for In-Support transport ‘using a Voucher’ and pay the worker KM’s.

Taxi Voucher, Uber or Other

Option 1

Create a group Support

0900-0930 Taking the Participant to their main service activity - Use SaH-Home Support and Direct Transport

It will pay the Worker for the 30 mins and charge the Participant the Per Trip Unit Cost (set as $50 in this example)

And if you are paying your workers KM’s, also tick transport to prompt the worker to input their KM’s which transfers to their timesheet, if own car used.

This will not charge the participant for KM’s

0930-1230 Body of support - Group Social Support / Accompanied Activities

Use the Group or individual Service item as needed and input the duration.

The Quantity and Unit Cost will autofill based on their underlying inputs.

1230 - 1300 Returning the Participant home - Use SaH-Home Support and Direct Transport

It will pay the Worker for the 30 mins and charge the Participant the Per Trip Unit Cost (set as $50 in this example)

And if you are paying your workers KM’s, also tick transport to prompt the worker to input their KM’s which transfers to their timesheet, if own car used.

This will not charge the participant for KM’s

Option 2 - Charge the Participant for In-Support transport ‘using a Voucher’

Create a group Support

Set the 1st support as the actual start time but apply the same end time. A Trip is charged as an Item so this wont have any time based charge.

In this example the Voucher is $50.00

Now create a 2nd support within the group for the core activity for the Participant

Review the Funding source as needed and add details if Yes to Delivered by a 3rd Party

Add a worker if needed.

Continue to add notes and save.

Creating Care Management 10% Fee Supports

Creating supports for your Support at Home Participants requires a detailed understanding of the changes that Services Australia has made to;

The Supports that can be used - a specific Supports Catalogue must be used
The Budgets available for each participant

This process is specific to CareMaster and how to use the system to create your supports.

Use this link to see the Australian Government’s online resources: https://www.health.gov.au/our-work/support-at-home?language=en

For more information on understanding Programs, Budget Items and Funding Sources, click Here.

Each of the Programs below has a specific set of rules to follow when creating supports and these will be broken down further for your ease of understanding.

Home Support
Home Modifications
Assistive Technology

Creating a Support

To create a new Support, press + on the participant profile in the Upcoming Supports Section; Or Click on the Participant Roster; Or select Supports > + New

Make it Recurring as needed
Select Group Support if you want to add multiple services in the same booking. i.e. Domestic assistance then Personal Care
Add in the support date and Start / End time
Select your Participant
Select the required Service Organisation - this will then only show the underlying available Services for that participant.

Each Program has different options to select based on the available services, funding and other business rules.

We have split them out to make each section easier to understand.

Creating a Home Support booking (SAH-HS)

Select your Service Organisation: Home Support

Then select your requested service

Depending on your selection it will update the quantity to either Hours / Item / Trip

The Total will update based on the Unit Cost and the Quantity. Add in a Ratio as needed.

Some services have an additional selection required for details about WHICH specific Item is selected.

Service: Indirect Support

Service: Nursing Care Consumables

Service: Nutrition Supports

The section Support At Home has been designed to display the available Participant Contributions and the Claiming Funding Source.

*In the beginning, there may not be any data coming from Service Australia - re sync this later to auto fill this information

The Claiming Funding Source outlines the Participants available budgets / balances and shows the Budget Claiming Priority as per the Services Australia requirements.

This will auto populate

*If you are wanting to use End of Life Pathway / Restorative Care budget - you need to apply to Services Australia for this to be available

**When choosing Home Support Care Management, you have to select the Funding Source of Care Management.

Service Australia has requested to know if this has been delivered by a Third Party provider - enter Yes or No here

Continue to add notes and save.

Creating a Assistive Technology booking (SAH-AT)

The Assistive Technology Services have provided a very specific list of available products that can be supplied and claimed.

The overarching Services groupings are:

Within each of these are numerous specific products to select. A full list is available from the Australian Government Support at Home site Here.

Choose the Service Type, the Business Function and the Business function Item. It will apply the previously input Unit cost or it can be overridden here.

The section Support At Home has been designed to display the available Participant Contributions and the Claiming Funding Source.

Select if Purchased or Loaned

If Loaned, please add the Who it was loaned from and the invoice number.

Select if Delivered by a Third Party, and if Yes add the 3rd Party. More options can be added in the Data > Participant Data > Agencies

When creating a support, you can add specific notes in the system that will appear on statements.

In the Support creation page in Additional Notes: Add Note

It will then appear on the Clients SAH Statement associated to that specific support;

Continue to add transaction notes for your worker and save.

Creating a Home Modifications Support (SAH-HM)

The services available here fall into 2 types;

Home Modification products
Home modification prescription and clinical support

These are designed to provide separate funding for essential equipment like wheelchairs and home modifications such as grab rails, based on an individual's assessed needs.

Home Modification Products