Creating Supports for a different Time Zone

For customers who deliver supports outside their home state / territory , you can adjust the timezone of the support you are creating so it will appear for the worker as the correct time for their location, whilst creating easy visibility in the CareMaster web portal.

Create your support as normal, when inputting the time, it will default to your home time zone.

For you participants / workers outside your home timezone, you can change the timezone to match their location.

Additionally, it will reference the home timezone to keep track.

Continue to create your support with your relevant Service Organisation and Service item as per normal.

When you save the Support, it will appear at the time intended in it’s own local timezone.

View from Supports > All page

View from Participants Roster - It displays in it’s intended local time

View from the Worker Roster - It displays in it’s intended local time

View from the Worker App

When the worker selects the Support it will display in their local timezone

Ongoing development - We are creating an additional setting to toggle this feature on / off where the times will be visible as per the organisation’s home timezone.

**Please Note**

This is also impacted by the Settings > Worker App Settings > Display Timezone.

Set this to Local Time for your workers to see the correct time in their worker app for their specific local timezone.