Re-Activate your Device - Expires every 6 months

To keep the Support At Home connection to Services Australia, Services Australia require you to generate and enter a new Activation Code into CareMaster. Generally this needs to be completed by the organizational diredctor.

CareMaster will send you a notification about the upcoming Activation expiry code;

You will need to go into your Services Australia account and Generate a new Code.

In your PRODA account select Manage My Organisation;

Now select your Device

In the Device Details page, press Generate New Code

Using the new Device Activation Code, reconnect your CareMaster to PRODA under

Admin > Integrations > PRODA > Activate Device

It should already have your Organisation RA & Device Name populated. Now enter your new Activation Code;

Press Activate and your data linking continues as normal.

Please raise a Help Centre ticket if you have any questions.