We’re excited to share the latest updates and improvements in this release! Here’s what’s new:

✨ New Features

View SMS & Call Communication History

TRIPS now includes a Notification Call Log section within the Services module of TRIPS, giving users visibility of text message and phone call notifications delivered to clients through the system.

The notification call log displays the date and time of each notification, whether it was a text message or phone call, the client who received it, the message content (where available), and the call status, such as completed or missed. Users can also filter and sort the logs by date range, notification type, call status, and client, making it easier to find specific communications.

This enhancement improves visibility of client communications, helps confirm whether notifications have been successfully sent, reduces manual follow-up, and provides an audit trail for troubleshooting.

Incident Management

We've introduced Incident Management to the TRIPS Web Portal, making it easier to review and manage incidents reported through the Driver App.

What's new

• New Incidents page to view all reported incidents.

• Filter incidents to quickly find the records you need.

• Create, edit and delete incidents directly from the Web Portal.

• New role-based permissions to control access to Incident Management.

• Optional email notifications when new incidents are reported.