CareMaster

TRIPS Web

TRIPS Desktop

We’re excited to announce the latest updates and improvements in this release of the Trips software.

 ![](https://support.caremaster.com.au/api/attachments.redirect?id=d72d53ab-5a95-4926-9f88-f1fccbea8398)


We’re excited to announce the latest updates and improvements in this release of the Trips software.


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## 🛠️ **Updates & Improvements** ⚙️

### Add More Detail for Validation

Improved validation messages for ODIN reporting errors, adding booking UUID where DEAD_RUNNING_KMS exceeds 1000, ensuring better clarity for users when reporting.

 ![Current ODIN error where dead running kms exceeds 1000kms. We have now added booking UUID's to this error so this can be tracked and fixed.](https://support.caremaster.com.au/api/attachments.redirect?id=39d57851-94ba-4ab1-8b17-6f50de163257)

## 🌟 New Features

### Additional Phone Number for Drivers

Added a field in driver profiles to store an additional phone number for improved communication.

 ![Second phone number field has been added to the drivers profile, allowing the users to capture a secondary number.](https://support.caremaster.com.au/api/attachments.redirect?id=c00dcbb7-9a3f-4244-bb58-fe24130eaa37)

### Driver Profile Comments

You can now add comments directly to driver profiles for enhanced record-keeping and collaboration.

 ![Users can add a driver comment to their profile.](https://support.caremaster.com.au/api/attachments.redirect?id=122cf08b-deb0-48d6-b48f-da8b552e04d2)

### 


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Thank you for using Trips! Your feedback helps us continue improving the platform for everyone.

Release Notes 2.65.0

Release Notes 2.119.0

Release Notes 2.118.0

Release Notes 2.117.0

TRIPS Web - Upcoming Changes for Xero Integration

Release Notes 2.116.0

Release Notes 2.122.0

Release Notes 2.121.3

Release Notes 2.115.0

Release Notes 2.114.0

Release Notes 2.121.0

Release Notes 2.112.0

Release Notes 2.111.0

Release Notes 2.110.0

Release Notes 2.109.0

Release Notes 2.108.0

Release Notes 2.107.0

Release Notes 2.106.0

Release Notes 2.120.0

Release Notes 2.119.1

Release Notes 2.124.0

Release Notes 2.105.0 

Release Notes 2.123.0

Release Notes 2.104.0

Release Notes 2.103.0

Release Notes 2.102.0

Release Notes 2.125.0

2026 Release Notes

Release Notes 2.64.0

Release Notes 2.63.0

Release Notes 2.62.0

Release Notes 2.61.0

Release Notes 2.60.0

Release Notes 2.59.0

Release Notes 2.58.0

Release Notes 2.57.0

Release Notes 2.56.0

Release Notes 2.55.0

Release Notes 2.54.0

Release Notes 2.53.0 

Release Notes 2.52.0

Release Notes 2.51.0

Release Notes 2.50.0

Release Notes 2.49.0

Release Notes 2.48.0

Release Notes 2.47.0

Release Notes 2.46.0

Release Notes 2.45.0

Release Notes 2.44.0

Release Notes 2.43.0

Release Notes 2.42.0

Release Notes 2.41.0

Release Notes 2.40.0

Release Notes 2.39.0

Release Notes 2.38.0

Release Notes 2.37.0

Release Notes 2.36.0

Release Notes 2.35.0 

Release Notes 2.34.0 

Release Notes 2.32.0

Release Notes 2.25.0

Release Notes 2.24.4

Release Notes 2.24.2

Release Notes 2.24.0

Release Notes 2.24.1  

Release Notes 2.26.0

Release Notes 2.27.0

Release Notes 2.28.0

Release Notes 2.29.0 

Release Notes 2.30.0

Release Notes 2.31.0  

Release Notes 2.33.0 

2024 Release Notes

Release Notes 2.98.10

Release Notes 2.94.0 

Release Notes 2.92.0

Release Notes 2.93.0

Release Notes 2.91.0

Release Notes 2.90.0 

Release Notes 2.89.0

Release Notes 2.88.0

Release Notes 2.87.0

Release Notes 2.86.0

Release Notes 2.85.0

Release Notes 2.84.0

Release Notes 2.83.0

Release Notes 2.82.0

Release Notes 2.80.0

Release Notes 2.81.0

Release Notes 2.79.0

Release Notes 2.78.0

Release Notes 2.77.0

Release Notes 2.76.1

Release Notes 2.76.0

Release Notes 2.75.0

Release Notes 2.74.0

Release Notes 2.73.0

Release Notes 2.72.0

Release Notes 2.71.0

Release Notes 2.70.0

Release Notes 2.69.0

Release Notes 2.68.0

Release Notes 2.67.0 

Release Notes 2.66.0

Release Notes 2.65.1

Release Notes 2.95.0

Release Notes 2.96.0 

Release Notes 2.96.2

Release Notes 2.97.0

Release Notes 2.98.0 

Release Notes 2.99.0 

Release Notes 2.100.0

Release Notes 2.101.0

2025 Release Notes

TRIPS Web Release Notes

TRIPS Web - Release Notes

How to Contact the Customer Care Team for Support

Updating a shift to overnight/active overnight

How to stop a service showing on the roster or being included in roster emailed to the participant.

Passwords reset and activation emails

Why am I getting kicked out of CareMaster desktop?

Why does the support on the Worker app not allow me to add kilometers?

Why am I missing timesheets?

Why are kilometers missing from a timesheet?

Error - Support start time must be before end time

CSRF token mismatch

Top Troubleshooting FAQ's

Home Page

Logging In

How To Reset A Password?

Company Message Centre

Home

How to hide certain alerts?

Alerts User Guide

Alerts

How to Manage Participant Funding Limits

Service Agreements

User Guide: HCP Funded Participants Setup Guide

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to email a HCP statement to a client?

How to add an adjustment to a generated HCP statement?

How can I add HCP leave for a client?

Understanding your HCP Statement

Adding HCP Km's to a Support and a HCP Statement

HCP Subsidy Increase 01.10.2025

HCP Participant Guides

How to create a new participant or client

How to use case notes

How to change what shows on the Participant List page?

User Guide: Bulk Assigning and Unassigning of Participants and Workers

User Guide: Recording Medication Usage for Participants

How to Send SMS/Email Reminders to Clients?

How to create a new client record from a My Aged Care client record snapshot?

How to check over reported DEX data? 

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

Participants

Roster Page User Guide

Locations & Destinations

Worker Data Setup

Checklist

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Using The Roster Optimiser - Single Support

Roster Optimiser Readiness Report

Roster Optimiser

How to resolve email authentication errors when emailing?

How to Email Rosters to Workers?

How to Email Rosters to Participant?

How to customise the Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

Service Organisation Roster view

Roster

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

What access does each user level have?

Working With Children Checks

How to Create Worker Timesheets

Changes to Worker's Emails and Password Reset

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Transaction List Export

How to advertise / broadcast available shifts to workers?

Supports

Release Notes 2.65.0

🛠️ Updates & Improvements ⚙️

Add More Detail for Validation

🌟 New Features

Additional Phone Number for Drivers

Driver Profile Comments

Release Notes 2.65.0

🛠️ Updates & Improvements ⚙️

Add More Detail for Validation

🌟 New Features

Additional Phone Number for Drivers

Driver Profile Comments

Release Notes 2.65.0

Share

🛠️ Updates & Improvements ⚙️

Add More Detail for Validation

🌟 New Features

Additional Phone Number for Drivers

Driver Profile Comments

Share

Release Notes 2.65.0

Share

🛠️ Updates & Improvements ⚙️

Add More Detail for Validation

🌟 New Features

Additional Phone Number for Drivers

Driver Profile Comments

Share