TRIPS Web - Content missing from the application
From time to time some Users may experience content missing from the pages within the application. This guide will assist with trouble shooting this issue.
Instructions:
Step 1 - Sign in to TRIPS Web.
Step 2 - Go to the ‘'Clients’' page and search for ‘'Test’' to locate a test client, then click on the clock icon to create a booking.
Step 3 - Go through selecting the following fields that are outlined in red to see if the data within the drop-downs populates or is blank.
Missing data will present like pictured in the below image:
Step 4 - To resolve this issue, follow the following steps: Right click within the browser page and click “Inspect”.
Step 5 - If using Google Chrome click on the >> icon and select “Application”.
Step 6 - If using Microsoft Edge click on the + icon and select “Application”.
Step 7 - Once you have opened Application within the Browsers inspection window click on the drop down arrow beside “Local Storage” and right click on the URL. Click clear.
Step 8 - Close the Inspection window and refresh the page. Noting you may be required to login to the application again.
Step 9 - If you are still unable to view required data, please contact our Customer Care Team.