To access these voucher reports, click on Reporting -> Vouchers. 

To access these voucher reports, click on Reporting -> Vouchers. \n 

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51054485699/original/MMDPRpzrJTdgOrJeSI5pReENcO5Q0CPp5Q.png?1652848004)

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| **PLEASE NOTE:** \n **These voucher reports only show if the Vouchers section is turned on in your CareMaster system. It is turned off by default.** |
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Exited Participants Voucher Value

Voucher by Name

Voucher by LGA

Service Hours by LGA

Voucher Payment Contribution

Remaining Vouchers

All Participants with Vouchers Assigned

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# Exited Participants Voucher Value

This report will export the Exited Clients/Participants that still have vouchers assigned to them and the dollar value of those unreturned vouchers.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51115958486/original/__d8BSJijzuSK3INwv7mBeHX0xtFTlb_SA.png?1691371929)

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Before running the report, you have the option of filtering depending on the results you wish to receive:

* **LGA –** if your organisation has set out LGA’s and Participants have been assigned these, you are able to filter this report so that only these participants are visible on this report. Select this using the dropdown provided.


* **Export Format –**using the dropdown, select how you would like the export to be formatted:
  * *Excel –* exporting to an excel document, allows you to edit the information that has been exported such as delete any unrequired fields that are generated.
  * *PDF –* exporting to a PDF will not allow editing.

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# Voucher by Name

This report is used to generate a list of the participant/client that have a voucher with the name selected assigned to them. 

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This report will not generate without the **Voucher Name** entered; to find a voucher name go to: **Main Menu > Voucher** to view a list of the vouchers in your organisations CareMaster. 

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51115958610/original/ipfCOfZJjwWjMDilz83TmMSlOGGKkOVP8g.png?1691371950)

The only filtering option before running this report is:

* **Export Format –**using the dropdown, select how you would like the export to be formatted:
  * *Excel –* exporting to an excel document, allows you to edit the information that has been exported such as delete any unrequired fields that are generated.
  * *PDF –* exporting to a PDF will not allow editing.

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# Voucher by LGA

This report will generate a list of all vouchers for an LGA issued in a particular date range.

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 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51115958693/original/7GMzW37Se62LriWskfMNwBAWDiY4ZvamMA.png?1691371964)

In order the report to run; there must be information entered into the following filters:

* **Start & End Date –** use this area to enter in the Start and End Date that you would like to view in the report.
* **LGA –** if your organisation has set out LGA’s and Participants have been assigned these, you are able to filter this report so that only these participants are visible on this report. Select this using the dropdown provided.

The only filtering option before running this report is:

* **Export Format –**using the dropdown, select how you would like the export to be formatted:
  * *Excel –* exporting to an excel document, allows you to edit the information that has been exported such as delete any unrequired fields that are generated.
  * *PDF –* exporting to a PDF will not allow editing.

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# Service Hours by LGA

This report will export the total of service hours for each LGA for the date range specified.

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 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51115958767/original/_Jqfcv_yQxLGmBPKutTk19G1m6TFoZd8Zw.png?1691371979)

In order the report to run; there must be information entered into the following filter:

* **Start & End Date –** use this area to enter in the Start and End Date that you would like to view in the report.

Optional filters include:

* **LGA –** if your organisation has set out LGA’s and Participants have been assigned these, you are able to filter this report so that only these participants are visible on this report. Select this using the dropdown provided.


* **Export Format –**using the dropdown, select how you would like the export to be formatted:
  * *Excel –* exporting to an excel document, allows you to edit the information that has been exported such as delete any unrequired fields that are generated.
  * *PDF –* exporting to a PDF will not allow editing.

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# Voucher Payment Contribution

This report exports a list of the participant contribution and the reimbursement totals for a service organisation in the specified date range.

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 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51115958901/original/joCh0V_-fDIOekSAaHZy3HY35jYYPnuNuw.png?1691371997)

In order the report to run; there must be information entered into the following filter:

* **Start & End Date –** use this area to enter in the Start and End Date that you would like to view in the report.

Optional filters include:

* **Service Organisation -** using the dropdown provided select a Service Organisation; this will provide a list of all the Vouchers assigned to this service org.


* **Export Format –**using the dropdown, select how you would like the export to be formatted:
  * *Excel –* exporting to an excel document, allows you to edit the information that has been exported such as delete any unrequired fields that are generated.
  * *PDF –* exporting to a PDF will not allow editing.

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# Remaining Vouchers

This report will export a list of any remaining vouchers that are assigned to participants that have not been returned. The report is formatted so that the exact number of remaining vouchers needs to be selected to export the information. 

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 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51115959025/original/Zd9v3dzc0V6fDO60Br2qkaOO67P32zA48w.png?1691372015)

Before running the report, you have the option of filtering depending on the results you wish to receive:

* **Category** – if your organisation has set up Support Categories you are able to filter using the dropdown provided.


* **Export Format –**using the dropdown, select how you would like the export to be formatted:
  * *Excel –* exporting to an excel document, allows you to edit the information that has been exported such as delete any unrequired fields that are generated.
  * *PDF –* exporting to a PDF will not allow editing.

In order the report to run; there must be information entered into the following filter:

* **Remaining –** Using the dropdown provided select the number of remaining assigned vouchers you wish to export.

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# All Participants with Vouchers Assigned

This report will export a list with all Participants that have vouchers assigned to them. 

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This report can be ran without any filters. 

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51115959168/original/rXMzTEObjUVZtOGFrSc1RyUu6LSsgDzhSg.png?1691372032)

Before running the report, you have the option of filtering depending on the results you wish to receive:

* **LGA –** if your organisation has set out LGA’s and Participants have been assigned these, you are able to filter this report so that only these participants are visible on this report. Select this using the dropdown provided.
* **Category** – if your organisation has set up Support Categories you are able to filter using the dropdown provided.


* **Export Format –**using the dropdown, select how you would like the export to be formatted:
  * *Excel –* exporting to an excel document, allows you to edit the information that has been exported such as delete any unrequired fields that are generated.
  * *PDF –* exporting to a PDF will not allow editing.

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What do the voucher reports show?

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

User Guide: Worker App Guide for Workers

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Case Notes within the App

What is my app PIN?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

Feature Request Form Update

How to Clear Google Chrome Browser Cache?

General

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

Alerts User Guide

How to hide certain alerts?

Alerts

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

CHSP Participant Guides

How to change what shows on the Participant List page?

Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

How to Send SMS/Email Reminders to Clients?

User Guide: Recording Medication Usage for Participants

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to create new Agencies

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to generate a HCP statement for a client?

How to email a HCP statement to a client?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

Adding HCP Km's to a Support and a HCP Statement

How to add an adjustment to a generated HCP statement?

How to regenerate a HCP statement after adjustments?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Unassigned Supports - Coordinators and Vehicles rosters views

How to Email Rosters to Workers?

How to customise the Roster view

How to Email Rosters to Participant?

Service Organisation Roster view

Roster Page User Guide

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Using The Roster Optimiser - Single Support

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

How to Create Worker Timesheets

What access does each user level have?

How to Send SMS/Email Notifications to Workers?

Working With Children Checks

Changes to Worker's Emails and Password Reset

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

Staff/Volunteers

How to Claim / Invoice Cancelled Services?

How to create Provider Travel supports to invoice participants and generate worker timesheets.

How to create Service Organisations

Grouped Supports

How to use 'Quick Save' on the Supports Page

Creating Therapy Supports with 50% Travel change.

Creating Supports for a different Time Zone

How to Use the Manage Button to Change Supports?

Creating and editing a Recurring Booking

How do I bill for NDIS transport?

How to restore a deleted support?

How To Limit Support Services to Approved Services Only

How do I Cancel a Support/Shift

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

Supports

Create SaH Supports including Wraparounds & Transport

Support at Home – Release Update 30th October

Participant Statements to be ready by end of February

Support At Home - Implementation Updates

Connect to PRODA and Register / Activate your Device

Syncing Services and Service Organisations

Creating additional Service Organisations & Services for SaH

Sync your Participants

Review the Participants Budget Dashboard

Understanding Programs, Budget Items & Funding Sources

Bulk Exporting for Services Australia for Invoicing & Claiming

Payment Statement Upload / Reconciliation

Upload the Claims file back into CareMaster

SAH Participant Statements

Invoicing for Xero, MYOB & Export Reports

Re-Activate your Device - Expires every 6 months

Support At Home (Aged Care)

Vehicles User Guide

Vehicles

Properties User Guide

Properties

Worker Summary Hours Report

What do the Staff/Volunteer reports show?

How do I change the fields on the worker list report?

Worker Reports

Worker Run Sheet Report

Reporting User Guide

What do the property reports show?

What do the account reports show?

Custom Reports for Participants and Staff/Volunteers

What do the supports reports show?

Dashboard Reports - Where do the target figures come from?

Admin Reports

What do the Participant reports show?

Participant Reports

Reporting

User Guide: Documents

Documents

Custom Incident Forms

User Guide to Printing Incidents

Incidents User Guide

Incidents

News Items

CareMaster News

Voucher User Guide

Voucher

User Guide: How to Automatically provide workers access to clients for scheduled supports

How to hide unpublished rosters using Confirmed status

Settings Overview User Guide

What do the System Settings mean?

What do the worker app settings mean?

What do the client app settings mean?

Settings

What is a service statcode?

Admin Overview User Guide

Editing Service Organisation Details

Service Importing - NDIS Price Guide update

NDIS Claims uploads into CareMaster

Statistics User Guide

What do the access permission roles mean?

Child Services Award increase 01.03.2026

Aged Care and Child Services Award Rate Increase 01.01.2025

Aged Care Award Rate Increase 01.10.2025

SCHADS Award Rate Increase 01.07.2025

Award Updates - SCHADS and Child Services

Editing Company Details

External API Integration

DEX Integration

Employment Hero Integration

KeyPay Integration

Integrations

Administration

CareMaster

What do the voucher reports show?

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