What do the worker app settings mean?
Our worker app has a large number of new app settings that lets you customise how your workers interact with the app and what types of notifications you can receive.
To find these, you need to go to Settings > Worker App Settings.
Add Case Note To Support Threshold (Days)
Worker can add a case note to a support within the number of days set
Add Worker Expenses to Timesheets
If turned on, worker expenses entered via the app will get added to their timesheet.
Allow Availability Change on Rostered Days
If turned on, worker will be able to change their availability for a day they already have rostered supports.
Allow Submitting Property Incident
Toggle on/off the ability to add a Property Incident
Allow Messaging
Allows workers access to a message board in the Worker App for each participant they are assigned
Ask For Signature
Prompts the worker for client signature at the end of a support if turned on.
Auto Calculate Kilometers
When Auto Calculate Kilometers setting is turned ON:
If total end kilometres is manually entered by worker (PromptForEndKilometers setting turned ON), timesheet/support will use this amount.
If total end kilometres is not provided, but start and end odometer readings are entered (PromptForOdometer setting turned ON), total kilometres will be calculated based on the difference between end and start odometer readings entered.If both total end kilometres AND start/end odometer readings are not provided, total kilometres will be calculated based on GPS coordinates (Requires Mandatory Background GPS setting to be turned ON).
When Auto Calculate Kilometers setting is turned OFF:
If total end kilometres is manually entered by worker (PromptForEndKilometers setting turned ON), timesheet/support will use this amount.If End Kilometres is not provided, but start and end odos are provided (PromptForOdometer setting turned ON), total kilometres will be calculated based on the difference between end and start odometer readings entered.If both total end kilometres AND start/end odometer readings are not provided, the total kilometres on timesheet/support will be left as 0.
Auto Checked Distance Limit (Kilometers)
Determines how close does the actual distance travelled for a support needs to be with the scheduled distance before the support gets marked as 'Checked' automatically
Auto Checked Minute Limit
If a support is started and ended within the minute limit specified, it will automatically check the support.
Auto Checked Distance Limit
This indicates the number of kms that will prompt a support with transport to be automatically checked. For example, if it is set to 15, any support with transport that has 15 or under kms submitted, it will be automatically checked. Anything over will not.
Availability Request Notification
Decides who will receive a notification when an availability update request is submitted via the app
Availability Requires Approval
If turned on, adding any availability via the app will require the coordinator's approval via a link on the email sent.
Case Note Notification
Decides who will receive a notification when a case note is submitted via the app.
Client Title (String)
This determines what a client is referred to in the app. By default this is set to participant.
Display Timezone
For organisations with support workers in multiple timezones, this setting can be used to either display the timezone of the support based on the organisation's timezone (web portal timezone) or the support worker's timezone (phone timezone).
Document Upload Notification
Decides who will receive a notification when a worker uploads a document via the app
Expired Documents Reminder Threshold (Days)
Set the threshold for when expired document notifications and reminders are sent
Goal Evidence Notification
Decides who will receive a notification when the selected activity is performed via the app
Hide Add Note Button On Client Record
Disables the add note button on the client profile in the app so only notes can be added via the support.
Hide Availability
Disables the availability section. Workers cannot view/update their availability if this is enabled
Show Leave Request
Disables the leave requests section. Worker cannot view or submit leave requests if this is enabled.
High Priority Case Note Notification
Decides who will receive a notification when a high priority case note is submitted via the app
For workers with no coordinators, select individuals to send notifications to
Allows an additional Admin or Coordinator to receive a notification if the leave requester does not have a Coordinator. i.e. it is a coordinator requesting leave
Incident Created Notification
Decides who will receive a notification when an incident is created via the app, ie, will their supervisor or all admins be notified
Incident Worker Options
Alters the options for workers logging incidents via the worker app
Individual Kilometers For Group Supports
If turned on, allows the worker to specify different individual kms for each support in the group.
Leave Request Notification
Decides who will receive a notification when a worker submits leave via the app
Mandatory Location Tracking (Background)
If turned on, workers are required to have the background GPS location enabled on their phones for the Caremaster worker app. To enable background GPS location on a phone go to the phone settings, go to Apps or App Manager, find Caremaster in the list, go to permissions, go to location and enable location permission ‘All the time‘.
If the app is not open and active on the phone during a support i.e. in the background, CareMaster can still obtain the GPS location and record it.
Mandatory Location Tracking (Foreground)
If turned on, this setting means that workers are tracked during a support while the app is open and active and visible on the phone screen i.e. not in the background. This means that if the app is minimised or another app opened or the screen is locked, it will no longer be able to track the GPS data. To enable foreground GPS location on a phone go to the phone settings, go to Apps or App Manager, find Caremaster in the list, go to permissions, go to location and enable location permission ‘While using the app‘.
Mandatory Location Tracking At Start And End Of Supports
If turned on, this setting means that a GPS location will only be taken when a worker starts/ends a support. It still requires location tracking to be turned on.
Minimum Availability Notice Days
This setting determines the number of days in the future where a worker cannot change their availability for. For example, if you set it to 14, the worker cannot change their availability on any of the next 14 days but can change their availability on day 15 and future dates.
Prompt for End Kilometers
If turned on, worker will be prompted to enter end kilometres at the end of the support. We recommend that you turn only this setting on or the Prompt for Odometer setting, not BOTH.
Prompt For End Travel Time
If turned on, worker will be prompted to enter in end travel time at the end of the support. This will create a corresponding child support in the system for travel time for the client as well as add the time to the hours worked to the worker's timesheet.
Prompt For Odometer
If turned on, will prompt for start and end odometer readings. We recommend that you turn only this setting on or the Prompt for End Kilometers setting, not BOTH.
Restrict Transport Services to Client
If you add a support via the app and tick transport, the only transport services that will show as options will be ones that are assigned to the client as opposed to all transport services.
Send Location Interval
How often the app will report the GPS location back to the office (ie, every 1 minute)
Send Location When Not In Support
Indicates that location will only be sent during a Support. If turned on, it will send the location whenever the app is open.
Show Break Button
Will display the break button on a support for workers to record breaks.
Show Cancel Button
Will display the cancel button on a support for workers to be able to cancel a support.
Show Cancelled Supports
Will display a worker's payable cancelled supports in the app on the support page.
Show Case Note Category On Create
Will display a case note category for workers to choose from when creating a note
Show Case Note Category On View
Will display the case note category when viewing previous notes, allows filtering by category
Require Case Note on Support End
If turned on, a worker is required to enter in a case note for each support before they can end the support.
Show Client About Me
Toggle on/off the participant's about me section to workers on a participant/client profile via the worker app.
Show Client Additional Contacts
Toggle on/off the participant's additional contacts and their details on the participant profile via the app.
Show Client Address
Toggle on/off the participant's address to a worker on the participant profile via the app.
Show Client Age
Toggle on/off the participant's age to a worker on the participant profile via the app.
Show Client Coordinator
Toggle on/off the participant's coordinator contact details on the participant profile via the app.
Show Client Documents
Toggle on/off the participant's visible documents on the participant profile via the app. If this setting is turned off workers will not be able to see participant documents on the worker app.
Show Client Email
Toggle on/off the participant's email to a worker on the participant profile via the app.
Show Client Emergency Contacts
Toggle on/off the participant's emergency contact details on the participant profile via the app.
Show Client Goals
Toggle on/off the participant's goals to workers on a participant/client profile via the worker app.
Show Client Medications
Toggle on/off the participant's medications to workers on a participant/client profile via the worker app.
Show Client Mobile
Toggle on/off the participant’s mobile number visibility to workers.
Show Client Notes
Toggle on/off the participant's notes section to workers on a participant/client profile via the worker app.
Show Client Phone
Toggle on/off the participant's phone number to a worker on the participant profile via the app.
Show Client Upcoming Supports
Allows workers to see a participant's upcoming support shifts when logged into the app.
Show Client Update
Enables edit button in participant profile. The worker can update basic client details.
Show Group Support Attendance
Toggle on/off the group support attendance checklist on supports.
Show Group Support Attendance On End Support
Changes when the group support attendance checklist shows, if turned ON it will show at the end.
Show Incident Reportable Field
Toggle on/off the Reportable field on the incidents form.
Show Overnight Wakeup Button
Toggle on/off the Overnight Wakeup button on supports.
Show Support Service Name
Toggle on/off the name of the service that shows on the support section of the app.
Show Travel Expenses
Toggle workers expenses on/off for workers in the worker app.
Show Worker Timesheets
Toggle on/off the workers timesheets section where they can view/edit their timesheets.
Support Early Finish Notification
Select who will be notified of a worker finishing their support early
Support Early Finish Notification Threshold (Minutes)
Sets the time thresholds for early finish notifications.
Support Early Start Notification
Select who will be notified of a worker starting their support early
Support Early Start Notification Threshold (Minutes)
Sets the time thresholds for notifications. i.e. if a worker starts more than 30 minutes early, a notification will be sent to the person/people selected to receive notifications
Support Early Start Refuse Threshold (Minutes)
Sets the time thresholds for starting supports.
Support End Notification
Select who will be notified when a worker ends their support
Support Late Finish Notification
Select who will be notified if a worker ends their support late
Support Late Finish Notification Threshold (Minutes)
Sets the time thresholds for late finish notifications.
Support Late Start Notification
Select who will be notified if a worker starts their support late
Support Late Start Notification Threshold (Minutes)
Sets the time thresholds for late start notifications.
Support Made by App Notification
Select who will be notified if a worker creates a support in the app.
Support No End Notification
Select who will be notified if a worker doesn’t end their shift
Support No End Notification Threshold (Minutes)
Sets the time thresholds for no end notifications.
Support No Start Notification
Select who will be notified if a worker doesn’t start their shift
Support No Start Notification
Sets the time thresholds for no start notifications.
Support Start Notification
Select who will be notified when a worker starts their support shift
Support Wrong Location Start Notification
Select who will be notified if a worker starts their shift in the wrong location
Threshold to add case notes to supports (Days)
Sets the time thresholds for cut off when you can still add case notes to a support
Timesheet Approval Threshold (Minutes)
If a support is both started and ended within this minute threshold, it will approve the timesheet automatically.
Transaction Title (String)
We currently default this to Support. This allows you to change the wording to something else if your organisation has a different name for supports.
Trans Only Show Confirmed
If turned on, a support must be confirmed in the web portal before it will show on the app for workers.
Wakeup Support Created Notification
Notification created if Wake up button is used.
Worker can Add Edit Support
If this setting is turned on, workers are allowed to add & edit supports for themselves for their assigned participants via the app.
Worker can Add Support for Others
If this setting is turned on, workers are allowed to add & edit supports for themselves and other workers for their assigned participants via the app.
Worker Can Edit Timesheets
If this setting is turned on, workers are allowed to edit their timesheet start and end times via the More -> My Timesheets section.
Worker Can Work On Multiple Supports At The Same Time
If this setting is on, the worker can start multiple supports at once.
Worker Profile Update Notification
Sends a notification to the selected user/s if the worker updates their profile.
Worker Read News Article Notification
Sends a notification to the selected person when a worker reads a news article
Worker Speed Notification
Sends a notification to the selected person when a worker exceeds the speed limit while in a support
Worker Speed Notification Threshold (KM/H)
Indicates at what point over the speed limit a notification will be sent out (if toggled on).