We’re excited to share the latest updates and improvements in this release! Here’s what’s new:

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/14190e08-d9cd-431a-b095-81a6df6b42f7/59c3c87f-efb3-4225-afca-bac2773a67a8/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZHD2ZITP%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T151525Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCICzx%2B1KEYayDwfOf4trhkQrnspeaMxywl%2FUsCUNuKe2JAiEA0IP%2BZYPqTYopuSD7CnrB6xBoQH%2BjQjfQAlBe2Zycf58q5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDD8oG6vifNU0kUPBTSq6BdAqXijnqtr%2BBWQzX7vJcy1i3MuB1FNmed4to%2BDf4HcVT0oVsUHfYNaK5JaO8V1k%2BHKGORduDhYafHiBC7dNN6fRidQsnr%2BpXd1%2BCMy3K7RBeD8nvlvTaIUq6EYdHDsIVEGQpAu2yIKZeX6oVGIoa%2BRmIg2aZBmNO6zHOM5Gn8hsX%2BEM%2F63gHTD3MExEhkRIkIVRFj%2FfzUd7YB1p17LPmGM4EKIAPyyLoSgfRJ1eYHquk%2BPsu6STjJ5I8YSA2UQtsQDrmri30xDIo15ooycIxhbuDZz0GLtQ%2F%2FXnmXxmM3KsY1rKUe4D2aj7WCoKmywNVsQvS%2By4izPCKfgkmuAFF5LF9qcDxF89jraBchRkch5NGycIMBYi7jCi37q6rYjDFeM5nlfYqwpFYSvuX5oQg%2FXY%2BgdVK1JyUpO95WEJzo9egNf%2FsFDCmTU%2FFlYSweGy%2B6ebfWpZ9VAfpn7hq4mQF4r%2FTkBVhFnqWr7Xic2MNNKn0Ejj1fMqDU6j5eeadPWyTiRLWHAL1ZYDx9VcrtoNioJm6sC5%2BQ7OjxkZYABGUxp0p6I9Qdv2NV%2FSWEhjFLa%2FYepdu577WNBDvs6XY8%2FEhWviVjQM5qzlbwcnasxhrg%2FsdXqG7pti77JF2saL1aSmQ9qbQvm%2BBvVg%2BhzAwMsvQG6EqMWOMm5FXZjYn5ncMiArodfpjy4dZuJC0K6UuByDn1TUWjKtwxfc4CPrGdl%2B4Nlt7%2FZbx%2BigGlL1CVnexVoMx6TS5yNW4LDHaqYjYvkCH3WgGuroA6ct5wBW6rFwAiSqnjZ%2BVkVvxMH3N3%2BzxT4OKze%2FS7B6VcimQy%2FNMggBBKFJGCwK%2BRtvfUrRJ%2F9Iyv%2Beocl3tNwOa93682PL9ZWoagI3b8%2FXL7HKR5RPhg34NqAcyUBdYAU9sKg5Lvcfg7cUfemwNmuK4lsjMO7Q%2BM4GOpABxP%2BU6cQGS2J%2BpzCIZ4fqOvFWuiBTOEZWDVL7GS9YCe7JBKU1CC7%2BZ%2F%2F1MFP4wa%2Fk2Hu2evtcEa3w5LBuXUkzh5wSJzNaz9%2B4kIkjsYq018L9zI9GDtRS8Q8voxNzVq953RB5UpI4qZqYsHPa4eBMFDZzfUh2mwqKyVXBlEbWZUPsNldd4YetgN9EE9T%2FHU04&X-Amz-Signature=dbdc9e8804a99b39834e43359f48b87808fcef9c467ea6bee05c5ba6acb37cc8&X-Amz-SignedHeaders=host&response-content-disposition=attachment)


**We’re excited to share the latest updates and improvements in this release! Here’s what’s new:**

## 🌟 New Feature:

### 🔐 **Optional Enhanced Password Requirements**

A new General Setting has been added, allowing providers to enforce stricter password policies for both Office Users (Web) and Drivers (Driver App). 

When enabled, passwords must include:

* A minimum of 16 characters
* At least one uppercase letter
* At least one number
* At least one special character

This optional setting gives Organisations greater control over account security.  ![Increase Password Complexity](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/a5d71dc5-b228-4e6a-86cb-fdb869176683/8c6dd230-0d14-43a5-a8b8-110bb5f57143/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZHD2ZITP%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T151525Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCICzx%2B1KEYayDwfOf4trhkQrnspeaMxywl%2FUsCUNuKe2JAiEA0IP%2BZYPqTYopuSD7CnrB6xBoQH%2BjQjfQAlBe2Zycf58q5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDD8oG6vifNU0kUPBTSq6BdAqXijnqtr%2BBWQzX7vJcy1i3MuB1FNmed4to%2BDf4HcVT0oVsUHfYNaK5JaO8V1k%2BHKGORduDhYafHiBC7dNN6fRidQsnr%2BpXd1%2BCMy3K7RBeD8nvlvTaIUq6EYdHDsIVEGQpAu2yIKZeX6oVGIoa%2BRmIg2aZBmNO6zHOM5Gn8hsX%2BEM%2F63gHTD3MExEhkRIkIVRFj%2FfzUd7YB1p17LPmGM4EKIAPyyLoSgfRJ1eYHquk%2BPsu6STjJ5I8YSA2UQtsQDrmri30xDIo15ooycIxhbuDZz0GLtQ%2F%2FXnmXxmM3KsY1rKUe4D2aj7WCoKmywNVsQvS%2By4izPCKfgkmuAFF5LF9qcDxF89jraBchRkch5NGycIMBYi7jCi37q6rYjDFeM5nlfYqwpFYSvuX5oQg%2FXY%2BgdVK1JyUpO95WEJzo9egNf%2FsFDCmTU%2FFlYSweGy%2B6ebfWpZ9VAfpn7hq4mQF4r%2FTkBVhFnqWr7Xic2MNNKn0Ejj1fMqDU6j5eeadPWyTiRLWHAL1ZYDx9VcrtoNioJm6sC5%2BQ7OjxkZYABGUxp0p6I9Qdv2NV%2FSWEhjFLa%2FYepdu577WNBDvs6XY8%2FEhWviVjQM5qzlbwcnasxhrg%2FsdXqG7pti77JF2saL1aSmQ9qbQvm%2BBvVg%2BhzAwMsvQG6EqMWOMm5FXZjYn5ncMiArodfpjy4dZuJC0K6UuByDn1TUWjKtwxfc4CPrGdl%2B4Nlt7%2FZbx%2BigGlL1CVnexVoMx6TS5yNW4LDHaqYjYvkCH3WgGuroA6ct5wBW6rFwAiSqnjZ%2BVkVvxMH3N3%2BzxT4OKze%2FS7B6VcimQy%2FNMggBBKFJGCwK%2BRtvfUrRJ%2F9Iyv%2Beocl3tNwOa93682PL9ZWoagI3b8%2FXL7HKR5RPhg34NqAcyUBdYAU9sKg5Lvcfg7cUfemwNmuK4lsjMO7Q%2BM4GOpABxP%2BU6cQGS2J%2BpzCIZ4fqOvFWuiBTOEZWDVL7GS9YCe7JBKU1CC7%2BZ%2F%2F1MFP4wa%2Fk2Hu2evtcEa3w5LBuXUkzh5wSJzNaz9%2B4kIkjsYq018L9zI9GDtRS8Q8voxNzVq953RB5UpI4qZqYsHPa4eBMFDZzfUh2mwqKyVXBlEbWZUPsNldd4YetgN9EE9T%2FHU04&X-Amz-Signature=3fcdbed8e670f6e682398070e04ad34b53aa278a0adac1d2bf0f139a5a735750&X-Amz-SignedHeaders=host&response-content-disposition=attachment)


## 🛠️**Updates and Improvements**:

### 🚐 **Allocations Page – Enhanced Vehicle Run Visibility**

To improve clarity around vehicle availability, we’ve updated how vehicle runs are displayed. Previously, the scheduled availability window (e.g., 09:00–17:00) was overwritten by the Optimiser’s allocated times. Now, each run will clearly show two time rows:

* **Availability Window**: Displays the original Earliest Departure and Latest Return times.
* **Allocated Times**: Displays the actual optimised Departure and Return times.

Ensuring users always have full context around each vehicle run’s availability and actual run times.
 ![Availability Window and Allocated Run window visibility.](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/a5d71dc5-b228-4e6a-86cb-fdb869176683/e69af8f6-27e3-4ac9-92fe-4792921fb8ec/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZHD2ZITP%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T151525Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCICzx%2B1KEYayDwfOf4trhkQrnspeaMxywl%2FUsCUNuKe2JAiEA0IP%2BZYPqTYopuSD7CnrB6xBoQH%2BjQjfQAlBe2Zycf58q5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDD8oG6vifNU0kUPBTSq6BdAqXijnqtr%2BBWQzX7vJcy1i3MuB1FNmed4to%2BDf4HcVT0oVsUHfYNaK5JaO8V1k%2BHKGORduDhYafHiBC7dNN6fRidQsnr%2BpXd1%2BCMy3K7RBeD8nvlvTaIUq6EYdHDsIVEGQpAu2yIKZeX6oVGIoa%2BRmIg2aZBmNO6zHOM5Gn8hsX%2BEM%2F63gHTD3MExEhkRIkIVRFj%2FfzUd7YB1p17LPmGM4EKIAPyyLoSgfRJ1eYHquk%2BPsu6STjJ5I8YSA2UQtsQDrmri30xDIo15ooycIxhbuDZz0GLtQ%2F%2FXnmXxmM3KsY1rKUe4D2aj7WCoKmywNVsQvS%2By4izPCKfgkmuAFF5LF9qcDxF89jraBchRkch5NGycIMBYi7jCi37q6rYjDFeM5nlfYqwpFYSvuX5oQg%2FXY%2BgdVK1JyUpO95WEJzo9egNf%2FsFDCmTU%2FFlYSweGy%2B6ebfWpZ9VAfpn7hq4mQF4r%2FTkBVhFnqWr7Xic2MNNKn0Ejj1fMqDU6j5eeadPWyTiRLWHAL1ZYDx9VcrtoNioJm6sC5%2BQ7OjxkZYABGUxp0p6I9Qdv2NV%2FSWEhjFLa%2FYepdu577WNBDvs6XY8%2FEhWviVjQM5qzlbwcnasxhrg%2FsdXqG7pti77JF2saL1aSmQ9qbQvm%2BBvVg%2BhzAwMsvQG6EqMWOMm5FXZjYn5ncMiArodfpjy4dZuJC0K6UuByDn1TUWjKtwxfc4CPrGdl%2B4Nlt7%2FZbx%2BigGlL1CVnexVoMx6TS5yNW4LDHaqYjYvkCH3WgGuroA6ct5wBW6rFwAiSqnjZ%2BVkVvxMH3N3%2BzxT4OKze%2FS7B6VcimQy%2FNMggBBKFJGCwK%2BRtvfUrRJ%2F9Iyv%2Beocl3tNwOa93682PL9ZWoagI3b8%2FXL7HKR5RPhg34NqAcyUBdYAU9sKg5Lvcfg7cUfemwNmuK4lsjMO7Q%2BM4GOpABxP%2BU6cQGS2J%2BpzCIZ4fqOvFWuiBTOEZWDVL7GS9YCe7JBKU1CC7%2BZ%2F%2F1MFP4wa%2Fk2Hu2evtcEa3w5LBuXUkzh5wSJzNaz9%2B4kIkjsYq018L9zI9GDtRS8Q8voxNzVq953RB5UpI4qZqYsHPa4eBMFDZzfUh2mwqKyVXBlEbWZUPsNldd4YetgN9EE9T%2FHU04&X-Amz-Signature=f511bdf9c9480560cfbad01e2ce9fe6b44310fd293eee9bdb0a773060b5ca20b&X-Amz-SignedHeaders=host&response-content-disposition=attachment) ![Hover over icon to display additional information.](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/a5d71dc5-b228-4e6a-86cb-fdb869176683/7c1b18f2-e2e6-4c7e-8a03-40f12f408070/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZHD2ZITP%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T151525Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCICzx%2B1KEYayDwfOf4trhkQrnspeaMxywl%2FUsCUNuKe2JAiEA0IP%2BZYPqTYopuSD7CnrB6xBoQH%2BjQjfQAlBe2Zycf58q5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDD8oG6vifNU0kUPBTSq6BdAqXijnqtr%2BBWQzX7vJcy1i3MuB1FNmed4to%2BDf4HcVT0oVsUHfYNaK5JaO8V1k%2BHKGORduDhYafHiBC7dNN6fRidQsnr%2BpXd1%2BCMy3K7RBeD8nvlvTaIUq6EYdHDsIVEGQpAu2yIKZeX6oVGIoa%2BRmIg2aZBmNO6zHOM5Gn8hsX%2BEM%2F63gHTD3MExEhkRIkIVRFj%2FfzUd7YB1p17LPmGM4EKIAPyyLoSgfRJ1eYHquk%2BPsu6STjJ5I8YSA2UQtsQDrmri30xDIo15ooycIxhbuDZz0GLtQ%2F%2FXnmXxmM3KsY1rKUe4D2aj7WCoKmywNVsQvS%2By4izPCKfgkmuAFF5LF9qcDxF89jraBchRkch5NGycIMBYi7jCi37q6rYjDFeM5nlfYqwpFYSvuX5oQg%2FXY%2BgdVK1JyUpO95WEJzo9egNf%2FsFDCmTU%2FFlYSweGy%2B6ebfWpZ9VAfpn7hq4mQF4r%2FTkBVhFnqWr7Xic2MNNKn0Ejj1fMqDU6j5eeadPWyTiRLWHAL1ZYDx9VcrtoNioJm6sC5%2BQ7OjxkZYABGUxp0p6I9Qdv2NV%2FSWEhjFLa%2FYepdu577WNBDvs6XY8%2FEhWviVjQM5qzlbwcnasxhrg%2FsdXqG7pti77JF2saL1aSmQ9qbQvm%2BBvVg%2BhzAwMsvQG6EqMWOMm5FXZjYn5ncMiArodfpjy4dZuJC0K6UuByDn1TUWjKtwxfc4CPrGdl%2B4Nlt7%2FZbx%2BigGlL1CVnexVoMx6TS5yNW4LDHaqYjYvkCH3WgGuroA6ct5wBW6rFwAiSqnjZ%2BVkVvxMH3N3%2BzxT4OKze%2FS7B6VcimQy%2FNMggBBKFJGCwK%2BRtvfUrRJ%2F9Iyv%2Beocl3tNwOa93682PL9ZWoagI3b8%2FXL7HKR5RPhg34NqAcyUBdYAU9sKg5Lvcfg7cUfemwNmuK4lsjMO7Q%2BM4GOpABxP%2BU6cQGS2J%2BpzCIZ4fqOvFWuiBTOEZWDVL7GS9YCe7JBKU1CC7%2BZ%2F%2F1MFP4wa%2Fk2Hu2evtcEa3w5LBuXUkzh5wSJzNaz9%2B4kIkjsYq018L9zI9GDtRS8Q8voxNzVq953RB5UpI4qZqYsHPa4eBMFDZzfUh2mwqKyVXBlEbWZUPsNldd4YetgN9EE9T%2FHU04&X-Amz-Signature=bc7451650a9912c86299f72b830c4cb391c888c838559bee7da2bbf9f1f4db84&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### 📅 **Billing Rules – Valid From/To Date Handling**

We've enhanced the billing rule logic to better handle valid from and to dates, allowing users to schedule updates in advance. The system applying the rules based on their validity ranges, ensuring smooth transitions and accurate billing without overlaps.
 ![Billing Rule "Valid From" and "Valid Until" dates](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/a5d71dc5-b228-4e6a-86cb-fdb869176683/d9e8efa9-3529-4b3f-9d04-dc2e1aa7727f/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZHD2ZITP%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T151525Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCICzx%2B1KEYayDwfOf4trhkQrnspeaMxywl%2FUsCUNuKe2JAiEA0IP%2BZYPqTYopuSD7CnrB6xBoQH%2BjQjfQAlBe2Zycf58q5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDD8oG6vifNU0kUPBTSq6BdAqXijnqtr%2BBWQzX7vJcy1i3MuB1FNmed4to%2BDf4HcVT0oVsUHfYNaK5JaO8V1k%2BHKGORduDhYafHiBC7dNN6fRidQsnr%2BpXd1%2BCMy3K7RBeD8nvlvTaIUq6EYdHDsIVEGQpAu2yIKZeX6oVGIoa%2BRmIg2aZBmNO6zHOM5Gn8hsX%2BEM%2F63gHTD3MExEhkRIkIVRFj%2FfzUd7YB1p17LPmGM4EKIAPyyLoSgfRJ1eYHquk%2BPsu6STjJ5I8YSA2UQtsQDrmri30xDIo15ooycIxhbuDZz0GLtQ%2F%2FXnmXxmM3KsY1rKUe4D2aj7WCoKmywNVsQvS%2By4izPCKfgkmuAFF5LF9qcDxF89jraBchRkch5NGycIMBYi7jCi37q6rYjDFeM5nlfYqwpFYSvuX5oQg%2FXY%2BgdVK1JyUpO95WEJzo9egNf%2FsFDCmTU%2FFlYSweGy%2B6ebfWpZ9VAfpn7hq4mQF4r%2FTkBVhFnqWr7Xic2MNNKn0Ejj1fMqDU6j5eeadPWyTiRLWHAL1ZYDx9VcrtoNioJm6sC5%2BQ7OjxkZYABGUxp0p6I9Qdv2NV%2FSWEhjFLa%2FYepdu577WNBDvs6XY8%2FEhWviVjQM5qzlbwcnasxhrg%2FsdXqG7pti77JF2saL1aSmQ9qbQvm%2BBvVg%2BhzAwMsvQG6EqMWOMm5FXZjYn5ncMiArodfpjy4dZuJC0K6UuByDn1TUWjKtwxfc4CPrGdl%2B4Nlt7%2FZbx%2BigGlL1CVnexVoMx6TS5yNW4LDHaqYjYvkCH3WgGuroA6ct5wBW6rFwAiSqnjZ%2BVkVvxMH3N3%2BzxT4OKze%2FS7B6VcimQy%2FNMggBBKFJGCwK%2BRtvfUrRJ%2F9Iyv%2Beocl3tNwOa93682PL9ZWoagI3b8%2FXL7HKR5RPhg34NqAcyUBdYAU9sKg5Lvcfg7cUfemwNmuK4lsjMO7Q%2BM4GOpABxP%2BU6cQGS2J%2BpzCIZ4fqOvFWuiBTOEZWDVL7GS9YCe7JBKU1CC7%2BZ%2F%2F1MFP4wa%2Fk2Hu2evtcEa3w5LBuXUkzh5wSJzNaz9%2B4kIkjsYq018L9zI9GDtRS8Q8voxNzVq953RB5UpI4qZqYsHPa4eBMFDZzfUh2mwqKyVXBlEbWZUPsNldd4YetgN9EE9T%2FHU04&X-Amz-Signature=7195a7963528453b0c2f93e9583e735ba7920caa8ae9c1001fb3f4c4ea874844&X-Amz-SignedHeaders=host&response-content-disposition=attachment)



### 🔁 **Recurring Bookings – Improvements**

We've made improvements to the automated job scheduler that runs daily to handle recurring bookings with “***No End Date”***.

### 🏢 **Auto-Allocation – Depot Filter Now Respected with "Select All"**

An issue was resolved where the ***"Select All"*** checkbox ignored the depot filter during auto-allocation. Now:

* The selection applies **only** to vehicle runs shown under the active depot filter.
* Bookings will be allocated exclusively to the filtered runs.

This ensures a more precise and controlled allocation workflow.
 ![Depot Filter](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/a5d71dc5-b228-4e6a-86cb-fdb869176683/de03d84f-cf53-463c-8c95-ea32656680ef/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZHD2ZITP%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T151525Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCICzx%2B1KEYayDwfOf4trhkQrnspeaMxywl%2FUsCUNuKe2JAiEA0IP%2BZYPqTYopuSD7CnrB6xBoQH%2BjQjfQAlBe2Zycf58q5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDD8oG6vifNU0kUPBTSq6BdAqXijnqtr%2BBWQzX7vJcy1i3MuB1FNmed4to%2BDf4HcVT0oVsUHfYNaK5JaO8V1k%2BHKGORduDhYafHiBC7dNN6fRidQsnr%2BpXd1%2BCMy3K7RBeD8nvlvTaIUq6EYdHDsIVEGQpAu2yIKZeX6oVGIoa%2BRmIg2aZBmNO6zHOM5Gn8hsX%2BEM%2F63gHTD3MExEhkRIkIVRFj%2FfzUd7YB1p17LPmGM4EKIAPyyLoSgfRJ1eYHquk%2BPsu6STjJ5I8YSA2UQtsQDrmri30xDIo15ooycIxhbuDZz0GLtQ%2F%2FXnmXxmM3KsY1rKUe4D2aj7WCoKmywNVsQvS%2By4izPCKfgkmuAFF5LF9qcDxF89jraBchRkch5NGycIMBYi7jCi37q6rYjDFeM5nlfYqwpFYSvuX5oQg%2FXY%2BgdVK1JyUpO95WEJzo9egNf%2FsFDCmTU%2FFlYSweGy%2B6ebfWpZ9VAfpn7hq4mQF4r%2FTkBVhFnqWr7Xic2MNNKn0Ejj1fMqDU6j5eeadPWyTiRLWHAL1ZYDx9VcrtoNioJm6sC5%2BQ7OjxkZYABGUxp0p6I9Qdv2NV%2FSWEhjFLa%2FYepdu577WNBDvs6XY8%2FEhWviVjQM5qzlbwcnasxhrg%2FsdXqG7pti77JF2saL1aSmQ9qbQvm%2BBvVg%2BhzAwMsvQG6EqMWOMm5FXZjYn5ncMiArodfpjy4dZuJC0K6UuByDn1TUWjKtwxfc4CPrGdl%2B4Nlt7%2FZbx%2BigGlL1CVnexVoMx6TS5yNW4LDHaqYjYvkCH3WgGuroA6ct5wBW6rFwAiSqnjZ%2BVkVvxMH3N3%2BzxT4OKze%2FS7B6VcimQy%2FNMggBBKFJGCwK%2BRtvfUrRJ%2F9Iyv%2Beocl3tNwOa93682PL9ZWoagI3b8%2FXL7HKR5RPhg34NqAcyUBdYAU9sKg5Lvcfg7cUfemwNmuK4lsjMO7Q%2BM4GOpABxP%2BU6cQGS2J%2BpzCIZ4fqOvFWuiBTOEZWDVL7GS9YCe7JBKU1CC7%2BZ%2F%2F1MFP4wa%2Fk2Hu2evtcEa3w5LBuXUkzh5wSJzNaz9%2B4kIkjsYq018L9zI9GDtRS8Q8voxNzVq953RB5UpI4qZqYsHPa4eBMFDZzfUh2mwqKyVXBlEbWZUPsNldd4YetgN9EE9T%2FHU04&X-Amz-Signature=c07ce0527f0632891a305e7518ac847e48727c58d40d05b2d66ea22a9d814866&X-Amz-SignedHeaders=host&response-content-disposition=attachment)


### 🕒 **Verification Times – Display Resolved**

A display issue has been fixed where verification **Actual** **Start** and **Actual** **End** Times appeared blank, despite being stored in the backend. These times will now display correctly throughout the interface on the verification page. 

 ![Actual Start Time and Actual End Time](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/a5d71dc5-b228-4e6a-86cb-fdb869176683/4726eee2-557f-41a8-85ce-5cf04ea94c7f/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZHD2ZITP%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T151525Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCICzx%2B1KEYayDwfOf4trhkQrnspeaMxywl%2FUsCUNuKe2JAiEA0IP%2BZYPqTYopuSD7CnrB6xBoQH%2BjQjfQAlBe2Zycf58q5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDD8oG6vifNU0kUPBTSq6BdAqXijnqtr%2BBWQzX7vJcy1i3MuB1FNmed4to%2BDf4HcVT0oVsUHfYNaK5JaO8V1k%2BHKGORduDhYafHiBC7dNN6fRidQsnr%2BpXd1%2BCMy3K7RBeD8nvlvTaIUq6EYdHDsIVEGQpAu2yIKZeX6oVGIoa%2BRmIg2aZBmNO6zHOM5Gn8hsX%2BEM%2F63gHTD3MExEhkRIkIVRFj%2FfzUd7YB1p17LPmGM4EKIAPyyLoSgfRJ1eYHquk%2BPsu6STjJ5I8YSA2UQtsQDrmri30xDIo15ooycIxhbuDZz0GLtQ%2F%2FXnmXxmM3KsY1rKUe4D2aj7WCoKmywNVsQvS%2By4izPCKfgkmuAFF5LF9qcDxF89jraBchRkch5NGycIMBYi7jCi37q6rYjDFeM5nlfYqwpFYSvuX5oQg%2FXY%2BgdVK1JyUpO95WEJzo9egNf%2FsFDCmTU%2FFlYSweGy%2B6ebfWpZ9VAfpn7hq4mQF4r%2FTkBVhFnqWr7Xic2MNNKn0Ejj1fMqDU6j5eeadPWyTiRLWHAL1ZYDx9VcrtoNioJm6sC5%2BQ7OjxkZYABGUxp0p6I9Qdv2NV%2FSWEhjFLa%2FYepdu577WNBDvs6XY8%2FEhWviVjQM5qzlbwcnasxhrg%2FsdXqG7pti77JF2saL1aSmQ9qbQvm%2BBvVg%2BhzAwMsvQG6EqMWOMm5FXZjYn5ncMiArodfpjy4dZuJC0K6UuByDn1TUWjKtwxfc4CPrGdl%2B4Nlt7%2FZbx%2BigGlL1CVnexVoMx6TS5yNW4LDHaqYjYvkCH3WgGuroA6ct5wBW6rFwAiSqnjZ%2BVkVvxMH3N3%2BzxT4OKze%2FS7B6VcimQy%2FNMggBBKFJGCwK%2BRtvfUrRJ%2F9Iyv%2Beocl3tNwOa93682PL9ZWoagI3b8%2FXL7HKR5RPhg34NqAcyUBdYAU9sKg5Lvcfg7cUfemwNmuK4lsjMO7Q%2BM4GOpABxP%2BU6cQGS2J%2BpzCIZ4fqOvFWuiBTOEZWDVL7GS9YCe7JBKU1CC7%2BZ%2F%2F1MFP4wa%2Fk2Hu2evtcEa3w5LBuXUkzh5wSJzNaz9%2B4kIkjsYq018L9zI9GDtRS8Q8voxNzVq953RB5UpI4qZqYsHPa4eBMFDZzfUh2mwqKyVXBlEbWZUPsNldd4YetgN9EE9T%2FHU04&X-Amz-Signature=c24d2035b328432b6d0f753f355ebe8a1061c3e3f9485a5b79853c13c2804d52&X-Amz-SignedHeaders=host&response-content-disposition=attachment)


---

Thank you for being part of the TRIPS community! We’re always working to enhance your experience. If you have any questions or need support, our team is here to help.

Release Notes 2.81.0

Release Notes 2.96.0 

Release Notes 2.99.0 

Release Notes 2.98.0 

Release Notes 2.95.0

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Release Notes 2.76.1

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2025 Release Notes

Release Notes 2.109.0

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2026 Release Notes

Release Notes 2.31.0  

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Release Notes 2.24.1  

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Release Notes 2.26.0

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Release Notes 2.33.0 

Release Notes 2.64.0

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Release Notes 2.53.0 

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Release Notes 2.32.0

Release Notes 2.25.0

Release Notes 2.24.4

Release Notes 2.24.2

Release Notes 2.24.0

2024 Release Notes

TRIPS Web Release Notes

TRIPS Web - Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

CareMaster

Release Notes 2.81.0

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Release Notes 2.81.0

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